Dufry is the world’s leading global travel retailer, operating close to 2,200 duty free and duty paid shops in around 380 locations across 64 countries in all five continents. With over 60 years of experience in travel retail, Dufry provides its customers with access to prestigious products from more than 1,000 suppliers of the most renowned global and local brands. The retail channels where Dufry is present are airports, cruise lines, seaports, border shops, railway stations and downtown tourist areas.
The company’s more than 28,000 employees serve the needs of the customers in different shop concepts such as general travel retail shops, convenience stores, brand boutiques, specialised shops and theme stores, as well as in Dufry Shopping, which is a duty paid concept dedicated to domestic passengers. The Dufry retail brand portfolio includes World Duty Free, Nuance, Hudson, Hellenic Duty Free Shops, RegStaer, Duty Free Shop Argentina, Duty Free Shop Uruguay and Colombian Emeralds.
Dufry’s unique geographic footprint and the comprehensive portfolio of retail concepts generates added value for landlords and suppliers alike. While landlords benefit from the company’s extensive know-how on customer shopping habits and its ability to maximise retail revenues, suppliers get access to a unique window display opportunity to showcase their global brands and products around the world in a mix of mature and emerging markets and ultimately to increase sales. Last but not least, Dufry – as a public company listed on the Swiss and Brazilian stock exchanges – is a financially strong business partner able to realise state-of-the-art retail environments, including the latest digital technologies, to convey seamless shopping experiences to travellers.
L’Oréal, the world’s leading beauty company, has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of 32 international, diverse and complementary brands. L’Oréal is aiming to win over a billion new consumers with its universalization strategy, which seeks to meet the diverse beauty needs of men and women around the world.
Travel retail is considered at L’Oréal as a “sixth continent.” All of the Group’s major brands, from Luxury (Lancôme, Yves Saint Laurent, Armani, Kiehl’s, Urban Decay…) to Mass-Market (L’Oréal Paris,Essie…), from dermo-cosmetics (Vichy, La Roche Posay) to haircare products (Kérastase), without forgetting The Body Shop Brand have the opportunity to develop on this ‘sixth continent’.
Travel retail plays a strategic role in showcasing the L’Oréal brands and in recruiting new consumers. As such, this channel can contribute to winning over the one billion new consumers. L’Oréal is constantly adapting to the increasing diversity of travellers across the world and is ideally positioned to offer them the products they seek, whatever their beauty rituals or their purchasing power. Within travel retail, L’Oréal is the only Group to offer such a varied and complete range of beauty products. L’Oréal already has extensive expertise and strong relationships with client-retailers, and has high ambition for the future of the channel.
Mars International Travel Retail (MITR) is the partner to grow the total confectionery category. MITR has a unique cross segment position driving growth through the world’s leading brands including M&M’S®, SNICKERS®, GALAXY®, MALTESERS®, SKITTLES® and EXTRA®.
Through its refreshed category vision, MITR has identified three key ways to unlock total confectionery category growth through range, display and activation.
MITR is ready to transform the shopfloor in order to convert lighter and non-buyers, addressing why travellers don’t buy as well as continuing to appeal to those that do.
We look forward to building strong partnerships with key retailers to further unlock total confectionery category growth in 2017.
Pernod Ricard is the world’s number two company in wines and spirits with consolidated sales of €8,682 million in FY16. Created in 1975 by the merger of Ricard and Pernod, the Group has undergone sustained development, based on both organic growth and acquisitions such as Seagram (2001), Allied Domecq (2005) and Vin & Sprit (2008).
Pernod Ricard holds one of the most prestigious brand portfolios in the sector. It includes: Absolut Vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu, Mumm and Perrier-Jouët champagnes, as well as Jacob’s Creek, Brancott Estate, Campo Viejo and Kenwood wines.
Pernod Ricard employs a workforce of 18,500 people and operates through a decentralised organisation, with six “Brand Companies” and 85 “Market Companies” established in each key market. Pernod Ricard is strongly committed to a sustainable development policy and encourages responsible consumption. The company’s strategy and ambition are based on three key values that guide its expansion: entrepreneurial spirit, mutual trust and a strong sense of ethics.
Pernod Ricard first gained a presence in travel retail in the early 1980s, and today Pernod Ricard Global Travel Retail is leading the value creation within the channel, whilst engaging with travellers through multiple points of their ‘Travel Trail’ journey and strong customer partnerships. Global travel retail is Pernod Ricard’s second largest market in terms of profit and is a strategic focus for the business.
Furla is 100% Italian – in history and spirit. Founded in 1927, it is the only brand in the fast-growing premium segment that gives customers an authentic Italian experience with an attractive value for money.
As one of the major global players in the leathergoods market, Furla stands for quality, a colourful creativity, joyfulness and a Contemporary Italian Lifestyle. Furla produces bags, shoes, and small leathergoods for women and men.
New licenses for textile, eyewear and watches are extending Furla’s top quality craftsmanship and contemporary design aesthetic into a lifestyle brand. Furla’s DNA is entirely Italian.
The special link between design, high quality leathers, supply chain and quality control is the key to our success.
Coffee Break Partners
EMCAT, incorporated in Singapore, today operates more than 50 stores in ten airports in Cambodia, Malaysia, Singapore, Laos and Myanmar.
Motivated by a passion for food, a commitment to excellence and a memorable guest experience, we have a powerful mix of well known, international brands and locally created concepts. Some of the brands operated are Burger King, Costa Coffee, Subway, Coffee Bean & Tea Leaf, Secret Recipe, Yoshinoya, The Pizza Company, BBQ Chicken, PHO24, Dairy Queen and Chatime.
Expanding in Southeast Asia is a first priority for us. We know how important direct contact with owners is for the clients and this we can guarantee. Our strategy is to build on a family scale with an international scope.
The company is managed by industry veteran Lars Croné, who has more than 30 years’ experience in the airline and airport F&B business. Lars is also a shareholder in the venture.
Lars Croné is supported by EMCAT’s other owners, EM Food Services Singapore and Express Food Group Thailand, which today operate more than 190 stores in Asia and the USA and employ some 5,000 staff who serve more than 60,000 meals per day through more than 30 different brands.
For over 90 years, Godiva has led the chocolate category through its pioneering innovation and impressive culinary artistry. Godiva’s heritage is rooted in its founding family’s skilled craftsmanship and passion for chocolate, which is upheld today by Godiva’s five Belgian-trained chef chocolatiers. Based in key markets around the world, the chefs create award-winning chocolate creations that push the boundaries of their art. Founded in a home-atelier in Brussels, Godiva now has over 600 owned boutiques and is present in more than 100 countries around the world – from Europe to Asia, from North America to the Middle East.
Since the very first polo was created in 1933, Lacoste relies on its authentic sportive roots to spring optimism and elegance on the world thanks to a unique and original lifestyle for women, men and children.
With a vision to be the leading player in the premium casual wear market, the brand is today present in 120 countries through a selective distribution network. Two Lacoste items are sold every second in the world.
As an international group gathering of 10,000 women and men, Lacoste offers a complete range of products: apparel, leathergoods, fragrances, footwear, eyewear, home wear, watches and underwear, all of them being elaborated in the most qualitative, responsible and ethical way. In 2015, the brand garnered a turnover of €1.95 billion.
Marshall Arts is the industry’s leading video communications company. Owner Peter Marshall has worked in the business for 2 2 years and was co-founder of The Travel Retail Business magazine as well as joint Managing Director of leading B2B marketing communications company, Marshall Lightfoot.
In 2012 Peter created the travel retail industry’s video-only website: www.airportdynamics.tv It is dedicated to providing authoritative, referential interviews with industry leaders and opinion formers – showcasing major developments within the airport and commercial retail business.
2017 saw the launch of www.trunblocked.com – a straight speaking blog and vlog with major industry contributors that sets out to challenge much of the industry’s current thinking. Serious minded and entertaining.
Marshall Arts’ clients include airport authorities, retail operators and brand suppliers who are seeking to better communicate and influence their principal business partners. We deliver strategic and impactful video solutions across all media formats.
Since its inception as the industry’s leading airport commercial revenues conference, the company has been proud to contribute films to the Trinity Forum.
This year we will be including our independent film showcase of global airport commercial excellence in each attending delegates bag, which we are delighted to be sponsoring.
Oettinger Davidoff AG with sales of over half a billion Swiss francs and 3,600 employees around the world, traces its roots back to 1875 and remains family-owned to this day.
The company is dedicated to the business of producing, marketing, distributing and retailing premium-branded cigars, tobacco products and accessories.
The premium-branded cigar business includes Davidoff, AVO, Camacho, Cusano, Griffin’s, Private Stock, Zino and Zino Platinum. Oettinger Davidoff AG is also the sole agent of many brands in several countries such as Haribo in Switzerland and S.T. Dupont in the USA.
Its business is anchored in a strong “crop-to-shop” philosophy, having pursued vertical integration from the tobacco fields in the Dominican Republic, Honduras and Nicaragua to its worldwide network of over 75 Davidoff Flagship Stores that complement a network of strong Appointed Merchants around the world.
Ricola AG. is one of the most modern and innovative manufacturers of herb drops in the world. Ricola exports more than 40 different ranges of herb drops and teas to over 50 countries.
The family-run company has its headquarters in Laufen, near Basel, Switzerland. Subsidiary companies are located in Italy, the UK, Asia and the USA. Founded in 1930 by Emil Richterich, the company is still under family ownership. Executive board president and third generation family member Felix Richterich directs the fortunes of the company today. This is why Ricola values high quality basic ingredients, in particular the herbs, which are cultivated in the Swiss mountains using natural farming methods.
Ricola AG is also committed to economically, socially and ecologically sustainable company management. As a major employer of over 400 employees it takes its corporate responsibilities seriously. Traditional values of a family-run enterprise coupled with Swiss quality and a passion for innovation define the success of the Ricola global brand. Incidentally, the name Ricola is an abbreviation of the company’s original name RIchterich & CO., LAufen.
Travel Food Services (TFS) is India’s largest Food & Beverage operator in the travel retail segment. TFS is part of K Hospitality Corp. and drawing on the group’s deep heritage and expertise in the Food & Beverage industry in India and the Middle East, TFS brings a strong commitment to transform the Food & Beverage experience for travelers.
TFS operates a range of restaurants, bars, cafes, food courts and lounges across airports and railway stations, and is a franchisee for numerous international brands such as Dominos, KFC, Pizza Hut, The Coffee Bean & Tea Leaf and Subway to name a few as well as popular Regional brands. One of the key differentiators of TFS has been its ability to create and execute new concepts effectively and as a result TFS has a bank of strong proprietary brands that it offers across its locations.
Through its presence at various locations in India and the Middle East, TFS reaches out to provide access to Food & Beverage facilities to over 220 million travelers annually, and has been recognized for its operational excellence in delivering high quality food, service and ambience to its guests across the travel infrastructure sector. TFS has further cemented its position as the largest F&B Operator in the travel retail segment in India by building and operating the CIP Lounges at the newly constructed Terminal 2 in Mumbai. The GVK Lounge has been awarded both the World’s Leading Lounge – First Class and Asia’s Leading Lounge – First and Business Class by World Travel Awards 2015, and is the only Indian lounge to win such prestigious awards. is spread over 60000 sqft on two levels, and is operated through a partnership between TFS and Gategroup.
TFS has partnered with Lagadere Services and is the Franchisee in India for “Relay” a renowned and specialist news and convenience retail brand with a global presence in travel areas. The Relay brand is unique among competitors in the travel retail news & convenience market due to its unrivalled geographic spread and historic experience with more than 1,300 stores in 20 countries, and is growing successfully across various cities in India under TFS.