Airports of Thailand Public Company Limited (AOT) is a state enterprise under the Ministry of Transport. It is responsible for all airport operations and airport-related businesses including the country’s international airports: Suvarnabhumi, Don Mueang, Chiang Mai, Hat Yai, Phuket and Mae fah Luang-Chiang Rai. These six serve as gateways to Thailand for over 60 million passengers per year.
A high-performance organisation, AOT is committed to constant improvement of service quality, personnel performance and technology development in order to cope with the demands of today’s dynamic modern world. AOT is committed to Corporate Social Responsibility through projects and activities aimed at improving the lives of people and society in general.
AOT has been selected for the third consecutive year to be a member of the Dow Jones Sustainability Indices, and is also included in the FTSE4Good Index, which is designed to identify companies that demonstrate strong environmental, social and governance practices. AOT promotes the implementation of Green Airport, which emphasises energy consumption reduction while supporting clean energy consumption, controlling greenhouse gas emissions and emphasising proper environmental management according to international standards, leading to sustainable development.
AOT’s management uphold high service and security standards that are aligned with international benchmarks and laws, in order to build airport users’ confidence and satisfaction. This is summarised in AOT’s slogan “Safety and Service are our Priorities.”
Dufry is the world’s leading global travel retailer, operating close to 2,200 duty free and duty paid shops in around 380 locations across 64 countries in all five continents. With over 60 years of experience in travel retail, Dufry provides its customers with access to prestigious products from more than 1,000 suppliers of the most renowned global and local brands. The retail channels where Dufry is present are airports, cruise lines, seaports, border shops, railway stations and downtown tourist areas.
The company’s more than 28,000 employees serve the needs of the customers in different shop concepts such as general travel retail shops, convenience stores, brand boutiques, specialised shops and theme stores, as well as in Dufry Shopping, which is a duty paid concept dedicated to domestic passengers. The Dufry retail brand portfolio includes World Duty Free, Nuance, Hudson, Hellenic Duty Free Shops, RegStaer, Duty Free Shop Argentina, Duty Free Shop Uruguay and Colombian Emeralds.
Dufry’s unique geographic footprint and the comprehensive portfolio of retail concepts generates added value for landlords and suppliers alike. While landlords benefit from the company’s extensive know-how on customer shopping habits and its ability to maximise retail revenues, suppliers get access to a unique window display opportunity to showcase their global brands and products around the world in a mix of mature and emerging markets and ultimately to increase sales. Last but not least, Dufry – as a public company listed on the Swiss and Brazilian stock exchanges – is a financially strong business partner able to realise state-of-the-art retail environments, including the latest digital technologies, to convey seamless shopping experiences to travellers.
L’Oréal, the world’s leading beauty company, has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of 32 international, diverse and complementary brands. L’Oréal is aiming to win over a billion new consumers with its universalization strategy, which seeks to meet the diverse beauty needs of men and women around the world.
Travel retail is considered at L’Oréal as a “sixth continent.” All of the Group’s major brands, from Luxury (Lancôme, Yves Saint Laurent, Armani, Kiehl’s, Urban Decay…) to Mass-Market (L’Oréal Paris,Essie…), from dermo-cosmetics (Vichy, La Roche Posay) to haircare products (Kérastase), without forgetting The Body Shop Brand have the opportunity to develop on this ‘sixth continent’.
Travel retail plays a strategic role in showcasing the L’Oréal brands and in recruiting new consumers. As such, this channel can contribute to winning over the one billion new consumers. L’Oréal is constantly adapting to the increasing diversity of travellers across the world and is ideally positioned to offer them the products they seek, whatever their beauty rituals or their purchasing power. Within travel retail, L’Oréal is the only Group to offer such a varied and complete range of beauty products. L’Oréal already has extensive expertise and strong relationships with client-retailers, and has high ambition for the future of the channel.
Mars International Travel Retail (MITR) is the partner to grow the total confectionery category. MITR has a unique cross segment position driving growth through the world’s leading brands including M&M’S®, SNICKERS®, GALAXY®, MALTESERS®, SKITTLES® and EXTRA®.
Through its refreshed category vision, MITR has identified three key ways to unlock total confectionery category growth through range, display and activation.
MITR is ready to transform the shopfloor in order to convert lighter and non-buyers, addressing why travellers don’t buy as well as continuing to appeal to those that do.
We look forward to building strong partnerships with key retailers to further unlock total confectionery category growth in 2017.
Pernod Ricard is the world’s number two company in wines and spirits with consolidated sales of €8,682 million in FY16. Created in 1975 by the merger of Ricard and Pernod, the Group has undergone sustained development, based on both organic growth and acquisitions such as Seagram (2001), Allied Domecq (2005) and Vin & Sprit (2008).
Pernod Ricard holds one of the most prestigious brand portfolios in the sector. It includes: Absolut Vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu, Mumm and Perrier-Jouët champagnes, as well as Jacob’s Creek, Brancott Estate, Campo Viejo and Kenwood wines.
Pernod Ricard employs a workforce of 18,500 people and operates through a decentralised organisation, with six “Brand Companies” and 85 “Market Companies” established in each key market. Pernod Ricard is strongly committed to a sustainable development policy and encourages responsible consumption. The company’s strategy and ambition are based on three key values that guide its expansion: entrepreneurial spirit, mutual trust and a strong sense of ethics.
Pernod Ricard first gained a presence in travel retail in the early 1980s, and today Pernod Ricard Global Travel Retail is leading the value creation within the channel, whilst engaging with travellers through multiple points of their ‘Travel Trail’ journey and strong customer partnerships. Global travel retail is Pernod Ricard’s second largest market in terms of profit and is a strategic focus for the business.
SSP is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. With over 50 years of experience, today we have nearly 30,000 employees, serving approximately a million customers every day. We have business at approximately 140 airports and 280 rail stations, and operate more than 2,200 units in over 30 countries around the world.
SSP operates an extensive portfolio of more than 400 international, national, and local brands. Among these are local heroes such as MASH in Copenhagen, James Martin Kitchen in London, and Hung’s Delicacies in Hong Kong. Our range also includes proprietary brands created for the travel sector including Upper Crust, Le Grand Comptoir and Ritazza, as well as international names such as Burger King, Starbucks, Hard Rock Café and YO! Sushi. We also create stunning bespoke concepts such as Five Borough Food Hall in JFK, New York and Walter at Zurich.
Shiseido was founded in 1872 as the first Western-style pharmacy in Japan. The business gradually evolved into a cosmetics company, offering the most advanced technology and the finest aesthetics available in the East or the West. Now known globally as the premier cosmetics company with its roots in Japan, Shiseido has come to represent the world’s highest standards of quality, and the company’s brands are sold in over 120 countries and regions.
As part of its commitment to accelerate multi-brand growth in the travel retail channel, Shiseido Group has divided the world into six regional entities under its Vision 2020 corporate plan, with Travel Retail recognised as a territory in its own right.
Shiseido Travel Retail, effective 1 May 2016 and headquartered in Singapore, takes a “Think Global, Act Local” approach in cultivating each of its brands based on region and market-specific needs, while accelerating decision-making and production development. The company’s portfolio includes skincare brands Shiseido, Clé de Peau Beauté and Anessa and IPSA; make-up brands NARS, bareMinerals and Laura Mercier; as well as fragrance brands Dolce & Gabbana, Issey Miyake, Narciso Rodriguez, Elie Saab, Alaïa Paris, Zadig & Voltaire, and Serge Lutens.
With impressive sales of $1.85 billion in 2016, from 27.119 million transactions, Dubai Duty Free has grown into one of the biggest travel retail operators in the world.
Employing almost 6,000 people, the operation has consistently raised the benchmark for airport retailing – and it continues to grow.
Dubai Duty Free currently operates over 36,000sq m of retail space at Dubai International Airport and 2,500sq m at Al Maktoum International. Those numbers will grow in line with the massive development plans for Dubai South, which ultimately will cover some 80,000sq m of retail space.
To date Dubai Duty Free has received more than 550 industry awards. In 2016 alone the operation was presented with 28 awards including, among others, ‘Global Travel Retailer of the Year’ and ‘Airport Travel Retailer of the Year’ in the DFNI Global Awards for Travel Retail Excellence.
In October 2004 Dubai Duty Free launched the Dubai Duty Free Foundation, a charitable body founded under the patronage of H.H. Sheikh Ahmed Bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority and Chairman of Dubai Duty Free, with Colm McLoughlin as Board Chairman. The Foundation, which aims to raise funds for worthy causes with a particular emphasis on those that directly benefit children, has since donated funds to several charities, both at home and abroad.
Since its launch the Foundation has supported 39 local and 52 overseas charities – a clear manifestation of Dubai Duty Free’s ongoing commitment to the community.
The company was founded by Jim Thompson in 1951 when he undertook the task of reviving the Thai silk industry. The ‘King of Silk’ was a man of multiple dimensions: a visionary entrepreneur, a great marketer, an art collector, an aesthete – and a man of action and conviction. Above all he was driven by a great love for Thai people and their rich culture.
The Thai Silk Company continues to be inspired by its founder’s values. The Jim Thompson brand presents fabrics, personal goods and fine Thai cuisine to the world’s most demanding customers, particularly those in search of authenticity, originality and refinement – people who share our aesthetic sensibility and who are fascinated by the mysteries of the brand and of the region.
Silk is a defining element of our heritage and continues to be a central feature of our business. While silk may be centuries old, it is also a modern material that can give extraordinary results in terms of shine, comfort and applications. Extensive technological research, undertaken at our production facilities in Pak Thong Chai, has led to fine, cutting edge developments in the various types of silk we present to our customers.
The brand is active in fashion, home furnishings, art and cuisine. At our 40 boutiques we offer personal goods like scarves, neckties, women’s and men’s ready-to-wear, leather and silk accessories, handbags, small leathergoods and finished home products like cushions, tablecloths and more.
We do not claim to be a lifestyle brand. We are not promoting a specific Thai way of life. We are simply a brand of culture drawing our inspiration exclusively from elements of the rich and diverse South Asian cultures.
Based on its rich and unique heritage, its extensive presence in Thailand, the originality and authenticity of its brand identity, the creativity of its designers, the quality and mix of its products and services as well as its ambition to develop overseas, today, Jim Thompson is striving to become the first global Southeast Asian luxury brand.
Furla is 100% Italian – in history and spirit. Founded in 1927, it is the only brand in the fast-growing premium segment that gives customers an authentic Italian experience with an attractive value for money.
As one of the major global players in the leathergoods market, Furla stands for quality, a colourful creativity, joyfulness and a Contemporary Italian Lifestyle. Furla produces bags, shoes, and small leathergoods for women and men.
New licenses for textile, eyewear and watches are extending Furla’s top quality craftsmanship and contemporary design aesthetic into a lifestyle brand. Furla’s DNA is entirely Italian.
The special link between design, high quality leathers, supply chain and quality control is the key to our success.
Since 1997, Perricone MD has maintained its commitment to advanced skincare research and to being as uncompromising about quality and potency as our customers are. To solve diverse skin concerns, we use science to identify and multiply the natural building blocks of youthful skin to deliver targeted results—now and over time.
With a well-regarded management team, and resources from owner Lion Capital, Perricone MD is poised to continue its strong growth trajectory. Perricone MD aims to maximise its innovation stream, boost marketing initiatives and leverage its new statement of brand intent: The Power of Nature Lives in Our Science.
Coffee Break Partners
EMCAT, incorporated in Singapore, today operates more than 50 stores in ten airports in Cambodia, Malaysia, Singapore, Laos and Myanmar.
Motivated by a passion for food, a commitment to excellence and a memorable guest experience, we have a powerful mix of well known, international brands and locally created concepts. Some of the brands operated are Burger King, Costa Coffee, Subway, Coffee Bean & Tea Leaf, Secret Recipe, Yoshinoya, The Pizza Company, BBQ Chicken, PHO24, Dairy Queen and Chatime.
Expanding in Southeast Asia is a first priority for us. We know how important direct contact with owners is for the clients and this we can guarantee. Our strategy is to build on a family scale with an international scope.
The company is managed by industry veteran Lars Croné, who has more than 30 years’ experience in the airline and airport F&B business. Lars is also a shareholder in the venture.
Lars Croné is supported by EMCAT’s other owners, EM Food Services Singapore and Express Food Group Thailand, which today operate more than 190 stores in Asia and the USA and employ some 5,000 staff who serve more than 60,000 meals per day through more than 30 different brands.
For over 90 years, Godiva has led the chocolate category through its pioneering innovation and impressive culinary artistry. Godiva’s heritage is rooted in its founding family’s skilled craftsmanship and passion for chocolate, which is upheld today by Godiva’s five Belgian-trained chef chocolatiers. Based in key markets around the world, the chefs create award-winning chocolate creations that push the boundaries of their art. Founded in a home-atelier in Brussels, Godiva now has over 600 owned boutiques and is present in more than 100 countries around the world – from Europe to Asia, from North America to the Middle East.
Nestlé is the world’s largest food and beverage company. It is present in 191 countries around the world, and its 328,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future.
Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago.
Nestlé International Travel Retail (NITR) was created in 1999 as a dedicated business unit and since its creation it has consistently invested in understanding the ever changing needs of the world’s travelers. NITR is therefore able to deliver real business value through a range of winning brands, targeted to meet clearly defined shopper needs. KitKat, Smarties, After Eight and Quality Street are all globally recognized brands which are tailored to meet the needs of travelers across the world, whilst Nestlé Swiss is a true industry exclusive proposition and demonstrates Nestlé’s ongoing commitment to the channel. Working closely with our retail partners, NITR is determined to accelerate category growth to the benefit of all key stakeholders, in 2018 and beyond.
As part of our ongoing commitment to the travel retail channel NITR is delighted to continue its support for the Trinity Forum.
For Lacoste, Life is a Beautiful Sport!
Since the very first polo was created in 1933, Lacoste relies on its authentic sportive roots to spring optimism and elegance on the world thanks to a unique and original lifestyle for women, men and children.
With a vision to be the leading player in the premium casual wear market, the brand is today present in 120 countries through a selective distribution network. Two Lacoste items are sold every second in the world.
As an international group gathering of 10,000 women and men, Lacoste offers a complete range of products: apparel, leathergoods, fragrances, footwear, eyewear, home wear, watches and underwear, all of them being elaborated in the most qualitative, responsible and ethical way. In 2015, the brand garnered a turnover of €1.95 billion.
Marshall Arts is the industry’s leading video communications company. Owner Peter Marshall has worked in the business for 2 2 years and was co-founder of The Travel Retail Business magazine as well as joint Managing Director of leading B2B marketing communications company, Marshall Lightfoot.
In 2012 Peter created the travel retail industry’s video-only website: www.airportdynamics.tv It is dedicated to providing authoritative, referential interviews with industry leaders and opinion formers – showcasing major developments within the airport and commercial retail business.
2017 saw the launch of www.trunblocked.com – a straight speaking blog and vlog with major industry contributors that sets out to challenge much of the industry’s current thinking. Serious minded and entertaining.
Marshall Arts’ clients include airport authorities, retail operators and brand suppliers who are seeking to better communicate and influence their principal business partners. We deliver strategic and impactful video solutions across all media formats.
Since its inception as the industry’s leading airport commercial revenues conference, the company has been proud to contribute films to the Trinity Forum.
This year we will be including our independent film showcase of global airport commercial excellence in each attending delegates bag, which we are delighted to be sponsoring.
Oettinger Davidoff AG with sales of over half a billion Swiss francs and 3,600 employees around the world, traces its roots back to 1875 and remains family-owned to this day.
The company is dedicated to the business of producing, marketing, distributing and retailing premium-branded cigars, tobacco products and accessories.
The premium-branded cigar business includes Davidoff, AVO, Camacho, Cusano, Griffin’s, Private Stock, Zino and Zino Platinum. Oettinger Davidoff AG is also the sole agent of many brands in several countries such as Haribo in Switzerland and S.T. Dupont in the USA.
Its business is anchored in a strong “crop-to-shop” philosophy, having pursued vertical integration from the tobacco fields in the Dominican Republic, Honduras and Nicaragua to its worldwide network of over 75 Davidoff Flagship Stores that complement a network of strong Appointed Merchants around the world.
Ricola AG. is one of the most modern and innovative manufacturers of herb drops in the world. Ricola exports more than 40 different ranges of herb drops and teas to over 50 countries.
The family-run company has its headquarters in Laufen, near Basel, Switzerland. Subsidiary companies are located in Italy, the UK, Asia and the USA. Founded in 1930 by Emil Richterich, the company is still under family ownership. Executive board president and third generation family member Felix Richterich directs the fortunes of the company today. This is why Ricola values high quality basic ingredients, in particular the herbs, which are cultivated in the Swiss mountains using natural farming methods.
Ricola AG is also committed to economically, socially and ecologically sustainable company management. As a major employer of over 400 employees it takes its corporate responsibilities seriously. Traditional values of a family-run enterprise coupled with Swiss quality and a passion for innovation define the success of the Ricola global brand. Incidentally, the name Ricola is an abbreviation of the company’s original name RIchterich & CO., LAufen.
Celebrating 140 years in 2017, Rodenstock is Germany’s leading manufacturer of ophthalmic lenses and spectacles frames. The company is based in Munich and has a worldwide workforce of approximately 4,500 and is represented in more than 85 countries with sales subsidiaries and distribution partners. Rodenstock maintains production sites at 15 locations in 13 countries. With a further 10 years license agreement signed this year for the global development, production and sale of Porsche Design eyewear, Rodenstock has an ambitious plan to turn its current 50 specialized Eyewear airport locations into 400 within the next three years.
Renowned for technically inspired products focusing on functional design with and highest quality, Porsche Design eyewear is perfect for all travel retail regions. Following excellent growth in domestic markets globally in Asia, the Middle East and Eastern Europe, Rodenstock is now targeting these markets for travel retail in 2017/18, along with North America. Rodenstock is delighted to be supporting The Trinity Forum in 2017 and invites all delegates to enjoy the Porsche Design or Rodenstock sunglasses provided in the delegate gift bag.
Travel Food Services (TFS) is India’s largest Food & Beverage operator in the travel retail segment. TFS is part of K Hospitality Corp. and drawing on the group’s deep heritage and expertise in the Food & Beverage industry in India and the Middle East, TFS brings a strong commitment to transform the Food & Beverage experience for travelers.
TFS operates a range of restaurants, bars, cafes, food courts and lounges across airports and railway stations, and is a franchisee for numerous international brands such as Dominos, KFC, Pizza Hut, The Coffee Bean & Tea Leaf and Subway to name a few as well as popular Regional brands. One of the key differentiators of TFS has been its ability to create and execute new concepts effectively and as a result TFS has a bank of strong proprietary brands that it offers across its locations.
Through its presence at various locations in India and the Middle East, TFS reaches out to provide access to Food & Beverage facilities to over 220 million travelers annually, and has been recognized for its operational excellence in delivering high quality food, service and ambience to its guests across the travel infrastructure sector. TFS has further cemented its position as the largest F&B Operator in the travel retail segment in India by building and operating the CIP Lounges at the newly constructed Terminal 2 in Mumbai. The GVK Lounge has been awarded both the World’s Leading Lounge – First Class and Asia’s Leading Lounge – First and Business Class by World Travel Awards 2015, and is the only Indian lounge to win such prestigious awards. is spread over 60000 sqft on two levels, and is operated through a partnership between TFS and Gategroup.
TFS has partnered with Lagadere Services and is the Franchisee in India for “Relay” a renowned and specialist news and convenience retail brand with a global presence in travel areas. The Relay brand is unique among competitors in the travel retail news & convenience market due to its unrivalled geographic spread and historic experience with more than 1,300 stores in 20 countries, and is growing successfully across various cities in India under TFS.
YAOK Shopping is a Global VIP luxury shopping service platform for international retailers, including travel retailers, which provides online luxury reservation and product display services to Chinese high-end travellers.
Benefiting from its mother company YAOK Group, it taps into one of the world’s most influential databases of 4 million Chinese high net worth individuals (HNWIs) who have net wealth of over US$1.5 million. Yaok Shopping helps luxury groups, brands and travel retail operators to drive store turnover with a +20-50% increase in virtue of online reservation on YAOK shopping APP.
The membership-only YAOK Group, co-founded by Steven Yao and Tina Zhou in 2007, is China’s leading luxury network. In addition to the Group’s core project YAOK shopping APP, its key assets include the Fortune Character Institute (a leading source of information on the consumption habits of the wealthy); Fortune Character Media (China’s number one monthly publication for HNWIs); YAOK Training (a professional education institution for Chinese HNWIs in high-end lifestyles); YAOK Travel (an innovative online-to-offline high-end lifestyle service platform), and YAOK Home (the country’s largest wealth club alliance) .
YAOK was officially launched on 8 March and has already struck partnerships with several major European luxury houses and domestic market retailers. In each case significant incremental business has already been realised. YAOK has also confirmed a key partnership with The Moodie Davitt Report in the travel retail sector.
By the end of 2017, YAOK plans to expand to 80% of Chinese overseas luxury shopping markets with some 500,000 HNWIs expected to use the Yaok app.