Shanghai Airport Authority, established on 28 May 1998, operates and manages Shanghai Pudong International Airport and Hongqiao International Airport as a whole with the authorisation of Shanghai Municipal State-owned Assets Supervision and Administration Commission.
In accordance with the national strategy of making China strong in civil aviation, Shanghai Airport Authority plays a key role in the development of Shanghai’s aviation hub. It is committed to developing a world-class aviation hub which provides the best air services to support building Shanghai into a distinguished global city.
In 2016, Shanghai Pudong and Hongqiao International airports collectively exceeded the 100 million passenger mark for the first time, making Shanghai one of the top five destination cities in the world. That growth accelerated further in 2017 as passenger traffic across both airports reached 112 million. Cargo traffic at both airports was 4.23 million tons in 2017, ranking Shanghai among the top three cities with over 4 million tons of annual air cargo. Currently, there are 110 airlines operating scheduled flights in Shanghai, connecting 297 cities in 47 countries around the world.
Diageo is a global leader in beverage alcohol with an outstanding collection of brands including Johnnie Walker, Crown Royal, JεB, Buchanan’s and Windsor whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.
Diageo is listed on both the London Stock Exchange (DGE) and the New York Stock Exchange (DEO) and our products are sold in more than 180 countries around the world. For more information about Diageo, our people, our brands, and performance, visit us at www.diageo.com. Visit Diageo’s global responsible drinking resource, www.DRINKiQ.com, for information, initiatives, and ways to share best practice.
Celebrating life, every day, everywhere.
Dufry is the world’s leading global travel retailer, operating close to 2,200 duty free and duty paid shops in around 380 locations across 64 countries in all five continents. With over 60 years of experience in travel retail, Dufry provides its customers with access to prestigious products from more than 1,000 suppliers of the most renowned global and local brands. The retail channels where Dufry is present are airports, cruise lines, seaports, border shops, railway stations and downtown tourist areas.
The company’s more than 28,000 employees serve the needs of the customers in different shop concepts such as general travel retail shops, convenience stores, brand boutiques, specialised shops and theme stores, as well as in Dufry Shopping, which is a duty paid concept dedicated to domestic passengers. The Dufry retail brand portfolio includes World Duty Free, Nuance, Hudson, Hellenic Duty Free Shops, RegStaer, Duty Free Shop Argentina, Duty Free Shop Uruguay and Colombian Emeralds.
Dufry’s unique geographic footprint and the comprehensive portfolio of retail concepts generates added value for landlords and suppliers alike. While landlords benefit from the company’s extensive know-how on customer shopping habits and its ability to maximise retail revenues, suppliers get access to a unique window display opportunity to showcase their global brands and products around the world in a mix of mature and emerging markets and ultimately to increase sales. Last but not least, Dufry – as a public company listed on the Swiss and Brazilian stock exchanges – is a financially strong business partner able to realise state-of-the-art retail environments, including the latest digital technologies, to convey seamless shopping experiences to travellers.
One of the four divisions of the Lagardère Group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry. Operating 4,431 stores across travel essentials, duty free and foodservice in airports, railway stations and other concessions in 34 countries worldwide, Lagardère Travel Retail generates €4.5 billion sales (managed 100%).
Lagardère Travel Retail has a unique holistic approach aimed at maximising value for travellers, landlords and brands. Lagardère Travel Retail exceeds traveller’s expectations throughout their journey, thanks to a focus on their experiences, an in-depth understanding of their purchasing patterns, a strong focus on innovation and high standards of quality in execution. In addition, the company offers a comprehensive concept portfolio in travel essentials, duty free and foodservice with travel-exclusive proprietary brands and a tailored selection of partner brands.
Lagardère Travel Retail optimises its landlords’ assets and partners’ brands through creative solutions, high flexibility, great diversity and possible cross-business initiatives. The company is recognised for its proven operational excellence and superior SPP growth delivered by empowered local teams, every day.
L’Oréal, the world’s leading beauty company, has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of international, diverse and complementary brands. L’Oréal is aiming to win over new consumers with its universalization strategy, which seeks to meet the diverse beauty needs of men and women around the world.
Travel retail is considered at L’Oréal as a “sixth continent.” All of the Group’s major brands, from Luxury (Lancôme, Yves Saint Laurent, Armani, Kiehl’s, Urban Decay…) to Mass-Market (L’Oréal Paris,Essie…), from dermo-cosmetics (Vichy, La Roche Posay) to haircare products (Kérastase) have the opportunity to develop on this ‘sixth continent’.
Travel retail plays a strategic role in showcasing 23 L’Oréal brands and in recruiting new consumers. As such, this channel can contribute to recruit new consumers. L’Oréal is constantly adapting to the increasing diversity of travellers across the world and is ideally positioned to offer them the products they seek, whatever their beauty rituals or their purchasing power. Within travel retail, L’Oréal is the only Group to offer such a varied and complete range of beauty products. L’Oréal already has extensive expertise and strong relationships with client-retailers, and has high ambition for the future of the channel.
Mars International Travail Retail brings global confectionery brands such as M&M’s®, Snickers®, Galaxy®, Maltesers®, Twix®, Skittles® and Extra® to billions of travellers all over the world. Part of Mars Wrigley Confectionery – the world’s leading manufacturer of chocolate, chewing gum, mints and fruity confections – we know why travellers shop, and what they look for.
Guided by Five Principles that unite the company across geographies, languages, cultures and generations, a close team of 60 global Associates meet consumer needs across the whole confectionery category – bringing a smile to every journey in a world where every day is a global day.
Pernod Ricard is the world’s number two in wines and spirits with consolidated sales of €9,010 million in FY17. Created in 1975 by the merger of Ricard and Pernod, the Group has undergone sustained development, based on both organic growth and acquisitions: Seagram (2001), Allied Domecq (2005) and Vin&Sprit (2008).
Pernod Ricard holds one of the most prestigious brand portfolios in the sector: Absolut Vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu, Mumm and Perrier-Jouët champagnes, as well Jacob’s Creek, Brancott Estate, Campo Viejo and Kenwood wines.
Pernod Ricard is strongly committed to a sustainable development policy and encourages responsible consumption. Pernod Ricard’s strategy and ambition are based on three key values that guide its expansion: entrepreneurial spirit, mutual trust and a strong sense of ethics.
The organisation gained presence in travel retail in the early 1980s and today global travel retail is one of Pernod Ricard’s largest markets in terms of profit and as a strategic focus for the business. Pernod Ricard Global Travel Retail was restructured in 2017 to enable global consistency and ensure better collaboration with the brands and retail partners, as well as creating seamless brand engagement for travellers across multiple points of their ‘Travel Trail’ journey.
Based out of the UAE (United Arab Emirates), Al Fakher has been passionately establishing itself as the leader since 1999 and is recognised as the number one global producer of shisha molasses with a market share of 40%+.
Currently available in over 150 countries domestically, Al Fakher has turned its focus to global travel retail – a channel in which the company already excels in the MENA region. The recently formed travel retail department has begun partnering with airports and retailers to create high value & growth, while providing Al Fakher’s enthusiasts with consistent, high-quality products and flavours, wherever their adventures may take them.
Al Fakher uses only the finest tobacco products, infused with the highest-quality flavours. This creates an unrivalled, rich, full smoking experience for shisha enthusiasts.
Shiseido was founded in 1872 as the first Western-style pharmacy in Japan. The business gradually evolved into a cosmetics company, offering the most advanced technology and the finest aesthetics available in the East or the West. Now known globally as the premier cosmetics company with its roots in Japan, Shiseido has come to represent the world’s highest standards of quality, and the company’s brands are sold in over 120 countries and regions.
As part of its commitment to accelerate multi-brand growth in the travel retail channel, Shiseido Group has divided the world into six regional entities under its Vision 2020 corporate plan, with Travel Retail recognised as a territory in its own right.
Shiseido Travel Retail, effective 1 May 2016 and headquartered in Singapore, takes a “Think Global, Act Local” approach in cultivating each of its brands based on region and market-specific needs, while accelerating decision-making and production development. The company’s portfolio includes skincare brands SHISEIDO, Clé de Peau Beauté, Anessa and IPSA; make-up brands NARS, bareMinerals and Laura Mercier; as well as fragrance brands Dolce & Gabbana, Issey Miyake, Narciso Rodriguez, Elie Saab, Alaïa Paris, Zadig & Voltaire, and Serge Lutens.
With impressive sales of US$1.93 billion in 2017, from 27.2 million transactions, Dubai Duty Free has grown into one of the biggest travel retail operators in the world.
Employing 5,900 people, the operation has consistently raised the benchmark for airport retailing – and it continues to grow. Dubai Duty Free currently operates around 37,000sq m of retail space at Dubai International Airport and 2,500sq m at Al Maktoum International. Those numbers will grow in line with the massive development plans for Dubai South, which ultimately will cover some 80,000sq m of retail space.
To date Dubai Duty Free has received 600 industry awards. In 2017 alone the operation was presented with 27 awards including, among others, ‘Global Travel Retailer of the Year’ and ‘Airport Retailer of the Year in Single Location’ for the eighth time in the prestigious Frontier Awards.
In October 2004 Dubai Duty Free launched the Dubai Duty Free Foundation, a charitable body founded under the patronage of H.H. Sheikh Ahmed Bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority and Chairman of Dubai Duty Free, with Colm McLoughlin as Board Chairman. The Foundation, which aims to raise funds for worthy causes with a particular emphasis on those that directly benefit children, has since donated funds to several charities, both at home and abroad.
Since its launch the Foundation has supported 40 local and 53 overseas charities – a clear manifestation of Dubai Duty Free’s ongoing commitment to the community.
La Prairie is the leader in luxury skincare, present in 90 countries around the world. Synonymous not only with luxury, the La Prairie name evokes innovation, performance, high-touch service and Swissness — the purity, precision and excellence inherent to the extraordinary land that saw the brand’s inception in 1978. La Prairie endeavours to fulfil a quest for timeless beauty through the highest standards of advanced technology combined with exquisite formulations and elegant packaging — elevating skincare to art.
VGI Global Media (Malaysia) Sdn Bhd is a subsidiary of VGI Global Media, South East Asia’s, largest media conglomerate with a market capitalization of $US1.7Bn.
After securing a 10-year contract the advertising space along the Sungai Buloh-Kajang Line in Malaysia with 31 stations and 58 trains to work on, VGI Global Media (Malaysia) Sdn Bhd has continued to broaden and expand its Out-Of-Home business and products throughout Malaysia and within the ASEAN region in transit and airport business.
VGI Global Media (Malaysia) also holds a 25 per cent stake in Meru Utama Sdn Bhd – Malaysia’s airport media service provider at major airports such as KLIA and KLIA2 as well as Senai Airport of Johor Bahru. The service covering all the airports’ main and low-cost airlines.
Our core business – Airports
The commencement of the business association of VGI Global Media (Malaysia) with Meru Utama, Malaysia Airport Holdings Berhad and Senai Airport commenced early in 2018. In line with its strategy of delivering innovation, quality and an enhanced experience for passengers, VGI is about to embark on a massive transformation project that will see KLIA rapidly establish itself as a genuine regional and global benchmark in airport advertising. With digital media very much as the heart of this strategy, over the coming eighteen months KLIA and Senai Airports’ advertising estates will be transformed using the latest fine pitch LED technology to replace existing backlight technologies whilst also creating a number of global media firsts to help brands maximize their profile across two of the regions fastest growing and most important airports.
Victorinox AG is a worldwide business, which today is operating in the fourth generation of the same family. The headquarters of the company are at Ibach, in the canton of Schwyz in the heart of Switzerland. This is where the founder of the company, Karl Elsener I, set up his cutlery business back in 1884 and, a few years later, designed the legendary Original Swiss Army Knife.
Today the company produces not only the world-famous pocket knives but also high-quality household and professional knives, watches, travel gear and fragrances. Victorinox products are available in its own stores as well as through a wide network of distributors in more than 120 countries. In 2005 the company took over Wenger SA in Delémont, a long-established manufacturer of cutlery and watches.
In 2016 Victorinox formed a dedicated travel retail business unit, which is focused on growing its footprint in the channel. Its two-tiered travel retail strategy focuses on growing the brand’s presence in partnership with retailers and airports through increased distribution and PoS, shop-in-shop formats and multicategory Victorinox retail stores at key hubs. In 2017 the company, which has more than 2,100 employees, generated sales of CHF475 million.
Established in 1927 by Aldo Furlanetto in Bologna, Furla produces bags, shoes, and small leathergoods for both women and men.
The brand looks to the future with a foot grounded in its solid past of time-honoured craftsmanship and a playful originality.
Furla invented the inclusive luxury concept. For over 90 years, the brand has been guided by the idea that ‘every woman deserves beauty and quality at a fair price’.
Established in 1997, Perricone MD is a holistic anti-inflammatory skincare and wellness system comprised of diet, essential dietary supplements, and potent topical skincare solutions. To solve diverse skin concerns, we use science to identify and multiply the natural building blocks of healthy-looking skin. From youth-promoting antioxidants, to advanced neuropeptides that visibly restore firmness and elasticity, we never stop perfecting our science.
With newly appointed CEO Ron Fugate at the helm of our seasoned management team, resources from owner Lion Capital, and a bold, new re-branding campaign, there has never been a more exciting period of growth for Perricone MD.
CabinZero is the on-trend UK lifestyle brand of ultra-light, top-quality luggage that has a growing community of fans worldwide with 1,200 points of sale in 30 countries. Designed with travel firmly in mind, bags come in various styles, sizes and colours from perfect cabin-bag pieces weighing just 600–780g to the ‘Adventure’ range for longer trips. Choose stand-out colours such as purple cloud, naga red, Jaipur pink – favoured by Millennials – or more classic black, brown and grey. Hip packs and bag organizer ‘cabin cubes’ complete the offer, all with a ten-year warranty (upgradable to 25 years with a Facebook like) and integrated lost and found tags.
CabinZero is already proving a winning brand in travel retail, with more than 30 points of sale, both landside and airside. With a new free-standing display unit now under development, specifically aimed at airside sales, CabinZero is the perfect luggage brand for travel retail, offering passengers maximum storage at minimum weight. “CabinZero has consistently been one of our highest performing brands since 2012,” says Maire Elliott, Retail Director of Excess Baggage Company at Heathrow Airport Terminal 3.
CabinZero is pleased to offer all delegates attending the ACI Trinity Forum one of its trendy hip packs for casual wearing to keep personal items safe and secure. For more information contact Neil@cabinzero.com or go to www.cabinzero.com
Oettinger Davidoff Group, with 3,600 employees around the world and sales of about CHF500 million, traces its roots back to 1875 and remains family-owned to this day. The company is dedicated to the business of producing, marketing, distributing and retailing premium-branded cigars, tobacco products and accessories. The premium-branded cigar business includes Davidoff, AVO, Camacho, Cusano, Griffin’s, Private Stock, Zino and Zino Platinum.
Oettinger Davidoff Group is also the sole agent for many brands in several countries, such as Haribo in Switzerland and S.T. Dupont in the USA. Its business is anchored in a strong ‘crop-to-shop’ philosophy, having pursued vertical integration from the tobacco fields in the Dominican Republic, Honduras and Nicaragua to its worldwide network of more than 75 Davidoff flagship stores, which complement a strong network of appointed merchants around the world.
GODIVA Chocolatier is the global leader in premium, artisanal chocolate. The company was founded in Brussels in 1926 by Belgian Chocolatier, Pierre Draps. Nearly a century later, every piece of GODIVA chocolate is still bursting with quality, Belgian craftsmanship, and the world’s finest ingredients. GODIVA has distribution in more than 100 countries across the globe. Customers can experience GODIVA at the iconic brand’s chocolate boutiques, chocolate cafes, GODIVA.com, and at many fine retailers.
GODIVA is committed to innovative and delicious food and beverage products that exceed consumer expectations and create wonderful moments. From its famous truffles and shell-molded chocolate pieces to its European-style biscuits, individually wrapped chocolates, gourmet coffees, hot cocoa, Chocolate Soft Serve and other indulgences, GODIVA is dedicated to bringing the ultimate chocolate experience to the world.
Happy Socks launched in the Spring of 2008 in Stockholm. Two friends had a vision: to spread happiness by turning an everyday essential into a colourful design piece with a rigid standard of ultimate quality, craftsmanship and creativity.
Today Happy Socks are sold in more than 90 countries and on every continent. It has concept stores all around the world, from LA to Tokyo, and is present in more than 10,000 top fashion apparel boutiques.
Happy Socks features an almost endless variety of models and designs, using a broad spectrum of colour combinations and original patterns. Simply put: there’s a pair of high quality socks and underwear for every occasion, mindset and style.
Since the very first polo was created in 1933, LACOSTE relies on its authentic sportive roots to spring optimism and elegance on the world thanks to a unique and original lifestyle for women, men and children.
With a vision to be the leading player in the premium casual wear market, the crocodile brand is today present in 120 countries through a selective distribution network. Two LACOSTE items are sold every second in the world.
As an international group gathering 10,000 women and men, LACOSTE offers a complete range of products: apparel, leather goods, fragrances, footwear, eyewear, home wear, watches and underwear, all of them being elaborated in the most qualitative, responsible and ethical way. In 2016, the brand garnered a turnover of more than 2 billion euros.
Leonidas was founded in 1913 by Leonidas Kestekides, a Greek confectioner whose lifelong dream was to make the luxury of chocolate accessible to everyone. It has become the mission statement of the Leonidas brand.
In 2013, Leonidas received the recognition of Royal Warrant Holder to the Belgian Royal Court: the culmination of more than 100 years of craftsmanship.
With 1,300 points of sale in 42 countries across Europe, North & South America, Middle East, Africa and Asia, Leonidas is by far the largest specialised chocolates manufacturer in the world today.
The ingredients of success? The preferred Belgian chocolates are made of high-quality ingredients and are affordable to everyone.
MAG is a leading UK airport group and owns and operates three UK airports – Manchester, London Stansted and East Midlands. The Group sees over 58 million passengers flying through its airports every year, which together employ over 40,000 people on site.
MAG also has a substantial property business, with over £640 million of investment property assets across its airports, and has a 50% investment in the £1 billion, 5 million sq ft Airport City development at Manchester Airport.
MAG is a growing business that is using its success to drive regional benefits; focusing on employment, skills, education and regeneration. Over 21,000 young people’s education in our local communities were directly supported by MAG in the last year. We contributed £7.1 billion to the national economy and our airports employed over 41,000 people on site. Our operations are carbon neutral and currently 100% of our energy needs for our airports is achieved through renewable sources.
Nestlé International Travel Retail (NITR) was created in 1999 as a dedicated business unit and since its creation it has consistently invested in understanding the ever-changing needs of the world’s travellers.
NITR is therefore able to deliver real business value through a range of winning brands, targeted to meet clearly defined shopper needs. KitKat, Smarties, After Eight and Quality Street are all globally recognised brands which are tailored to meet the needs of travellers across the world, whilst Nestlé SWISS is a true industry exclusive proposition and demonstrates Nestlé’s ongoing commitment to the channel.
Hygiene products are scarce in airports and hygiene is precisely what Sweeps offers. Featuring 16 different types of wet wipes, with each packaging format specifically designed for travelling, Sweeps provides convenient solutions for virtually every purpose.
This makes the Sweeps product range the perfect impulse purchase product at duty free and travel essential stores, increasing basket size and sales. Sweeps wet wipes are not just an affordable, high-end tissue for multiple applications, they are also a highly environmentally friendly product. Every product in the Sweeps range is 100% biodegradable, due to the use of TENCEL fibre. TENCEL is a sustainable, FSC wood-based fibre that provides Sweeps wipes with unique levels of purity, softness and absorbance.
Airport sales of Sweeps products have been growing particularly strongly. The convenient packaging – aimed specifically at travellers – combined with customers’ desire for decent hygiene mean Sweeps products are excellent for the airport retail environment. The Sweeps product range is available worldwide from our global retail partners.
Travel Food Services is India’s leading travel F&B and retail company, with more than 280 outlets across travel hubs including airports, railway stations, and highways in major metros and other strategic travel centres in India. TFS is committed to transforming the traveller experience through its customised and specially crafted concepts.
With an extensive portfolio of more than 70 in-house and partner brands, TFS serves more than 75 million customers every year and has been catering to people on the move with a variety of cuisines available at diverse formats like restaurants, cafés, bars, food courts and lounges in airports, railway stations and highways.
Present across 14 cities in India, TFS is poised to continue its market leadership in the region. In late 2016, TFS entered into a strategic partnership with SSP that sets the stage for accelerating growth in the years ahead.
With more than 4,000 professionals, TOUS has promoted its corporate culture based on legacy, commitment and creativity since it was set up in 1920, when it started out in the jewellery business. Today, as a global brand, TOUS is present in 53 countries with more than 620 stores and in cities such as Barcelona, Dubai, Madrid, Mexico City, Miami, Moscow, New York, Shanghai and Tokyo.
It is the mission of TOUS to be desired around the world for offering fine jewels and accessories that celebrate each moment of life as well as being an exciting brand. TOUS has the vision to be the most desirable and successful affordable luxury jewellery brand in the world, committed to adding value to customers, to partners and to society as a whole.
Social Media Partner
i免税中国 (literally ‘Love Duty Free, Love China’) is a popular Chinese social media platform available on WeChat.
It provides news from the Chinese aviation travel retail and duty free market and on Chinese shopping overseas. It also brings Chinese readers highlights of the most important international brand, retail, aviation and tourism developments.
Duty Free Expert is a service published by Amberich International (HK) Limited. Established in 2013 at Hong Kong, the company provides professional consulting and market service to brands and retailers in the China duty free industry.