Qatar Duty Free is a shopping emporium at the heart of Qatar’s state-of-the-art Hamad International Airport, where more than 40,000 square metres of combined retail and dining, makes the airport a destination worth travelling for.
At Qatar Duty Free you will discover more than 90 boutiques and more than 30 cafés and restaurants, turning your stay at the airport into an unforgettable five-star experience that you will look forward to repeating every time you travel through Doha.
A whole world of exclusives awaits at Qatar Duty Free – which boasts a hand-picked portfolio of affordable and luxury brands that make shopping in Hamad International Airport an essential part of every passenger’s journey. From Harrods to Hermès, the award-winning Qatar Duty Free brings together some of the world’s leading brands in a sophisticated environment designed to make your experience both memorable and relaxing.
Qatar Duty Free complements the five-star service offered in the sky by Qatar Airways with five-star service on the ground so that you have a seamless transition when you arrive at or depart from Hamad International Airport. Our friendly and professional staff are on hand 24/7 to help and give advice when it comes to making the perfect duty free purchase either as a gift or to take home as a souvenir.
Qatar Duty Free has even devised and delivered its own coffee-house brand – Jamocha, an already popular coffee café offering fair trade coffee and a variety of freshly prepared snacks at six locations around the airport. And this is just one of more than 30 other dining options available to choose from while you make the most of your journey through Qatar.
The award-winning Qatar Duty Free at Hamad International Airport – turning a stopover into a shopover. Another class of Duty Free.
Dufry is the world’s leading global travel retailer, operating close to 2,200 duty free and duty paid shops in around 380 locations across 64 countries in all five continents. With over 60 years of experience in travel retail, Dufry provides its customers with access to prestigious products from more than 1,000 suppliers of the most renowned global and local brands. The retail channels where Dufry is present are airports, cruise lines, seaports, border shops, railway stations and downtown tourist areas.
The company’s more than 28,000 employees serve the needs of the customers in different shop concepts such as general travel retail shops, convenience stores, brand boutiques, specialised shops and theme stores, as well as in Dufry Shopping, which is a duty paid concept dedicated to domestic passengers. The Dufry retail brand portfolio includes World Duty Free, Nuance, Hudson, Hellenic Duty Free Shops, RegStaer, Duty Free Shop Argentina, Duty Free Shop Uruguay and Colombian Emeralds.
Dufry’s unique geographic footprint and the comprehensive portfolio of retail concepts generates added value for landlords and suppliers alike. While landlords benefit from the company’s extensive know-how on customer shopping habits and its ability to maximise retail revenues, suppliers get access to a unique window display opportunity to showcase their global brands and products around the world in a mix of mature and emerging markets and ultimately to increase sales. Last but not least, Dufry – as a public company listed on the Swiss and Brazilian stock exchanges – is a financially strong business partner able to realise state-of-the-art retail environments, including the latest digital technologies, to convey seamless shopping experiences to travellers.
L’Oréal, the world’s leading beauty company, has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of international, diverse and complementary brands. L’Oréal is aiming to win over new consumers with its universalization strategy, which seeks to meet the diverse beauty needs of men and women around the world.
Travel retail is considered at L’Oréal as a “sixth continent.” All of the Group’s major brands, from Luxury (Lancôme, Yves Saint Laurent, Armani, Kiehl’s, Urban Decay…) to Mass-Market (L’Oréal Paris,Essie…), from dermo-cosmetics (Vichy, La Roche Posay) to haircare products (Kérastase) have the opportunity to develop on this ‘sixth continent’.
Travel retail plays a strategic role in showcasing 23 L’Oréal brands and in recruiting new consumers. As such, this channel can contribute to recruit new consumers. L’Oréal is constantly adapting to the increasing diversity of travellers across the world and is ideally positioned to offer them the products they seek, whatever their beauty rituals or their purchasing power. Within travel retail, L’Oréal is the only Group to offer such a varied and complete range of beauty products. L’Oréal already has extensive expertise and strong relationships with client-retailers, and has high ambition for the future of the channel.
Diageo is a global leader in beverage alcohol with an outstanding collection of brands including Johnnie Walker, Crown Royal, J&B, Buchanan’s and Windsor whiskies, Smirnoff and Cîroc vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.
Diageo is listed on both the London Stock Exchange (DGE) and the New York Stock Exchange (DEO) and our products are sold in more than 180 countries around the world. For more information about Diageo, our people, our brands, and performance, visit us at www.diageo.com.
Visit Diageo’s global responsible drinking resource, www.DRINKiQ.com, for information, initiatives, and ways to share best practice.
Celebrating life, every day, everywhere.
Mars Wrigley International Travel Retail brings global confectionery brands such as M&M’s®, Snickers®, Galaxy®, Maltesers®, Twix®, Skittles® and Extra® to billions of travellers all over the world. Part of Mars Wrigley Confectionery – the world’s leading manufacturer of chocolate, chewing gum, mints and fruity confections – we know why travellers shop, and what they look for.
Guided by Five Principles that unite the company across geographies, languages, cultures and generations, a close team of 60 global Associates meet consumer needs across the whole confectionery category – bringing a smile to every journey in a world where every day is a global day.
Pernod Ricard is the world’s number two in wines and spirits with consolidated sales of €8,987m in FY18. Created in 1975 by the merger of Ricard and Pernod, the Group has undergone sustained development, based on both organic growth and acquisitions: Seagram (2001), Allied Domecq (2005) and Vin&Sprit (2008).
Pernod Ricard holds one of the most prestigious brand portfolios in the sector: Absolut Vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu, Mumm and Perrier-Jouët champagnes.
Global Travel Retail is one of Pernod Ricard’s largest markets in terms of profit and is a strategic focus for the business. Pernod Ricard Global Travel Retail was restructured in 2017 to enable global consistency and ensure better collaboration with the brands and retail partners, aiming to create seamless brand engagement for travellers across multiple touch points in their ‘Travel Trail’ journey.
Pernod Ricard has been recognized as a Global Compact LEAD company for its ongoing commitment to the United Nations Sustainable Development Goals and strongly encourages responsible consumption. Pernod Ricard’s strategy and ambition is based on three key values that guide its expansion: entrepreneurial spirit, mutual trust and a strong sense of ethics.
Mohit Lal, Chairman and CEO, Pernod Ricard Global Travel Retail: “Pernod Ricard Global Travel Retail is proud to be a Platinum Partner for The Trinity Forum 2019 and we are delighted to once again participate in such a crucial and influential industry event.”
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. With 2018 net revenues of approximately $26 billion, Mondelēz is leading the future of snacking with iconic global and local brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Mondelēz International is a proud member of the Standard and Poor’s 500, Nasdaq 100 and Dow Jones Sustainability Index.
Rituals Cosmetics is the first brand in the world to combine home & body cosmetics. With its product line – from luxury body care and natural advanced skincare to precious mineral make-up, scented candles, fragrance sticks and Soulwear – Rituals Cosmetics inspires people to transform their daily routines into beautiful, meaningful moments.
Not only does the product range continue to expand, but the number of stores around the world has been growing each year as well. The luxury brand has over 730 stores, more than 2,150 shop-in-shops and 4 city spas in 29 countries worldwide.
Rituals Cosmetics has expanded rapidly in the travel industry, on airlines, cruise liners and ferries as well as in airports and hotels. It has also seen significant duty free growth, with stores on more than 140 luxury cruise liners, 10 different airlines and in several major airports worldwide. For more information, visit Rituals.com.
Victorinox AG is a worldwide operating family business, which today is run in the fourth generation. The company’s headquarters is located in Ibach, canton Schwyz, in the heart of Switzerland. This is where the founder of the company Karl Elsener I set up his cutlery business back in 1884 and, a few years later, designed the legendary “Original Swiss Army Knife”.
The company produces not only the world-famous pocket knives, but also high-quality household and professional knives, watches, travel gear and fragrances. In 2005, the company took over Wenger SA in Delémont. The Wenger pocket knives were integrated into the Victorinox range in 2013, so that the Wenger product portfolio today consists of watches and travel gear. Products are available in own stores as well as a widespread network of own subsidiaries and distributors in more than 120 countries. In 2018, the company with its more than 2100 employees generated sales of CHF 480 million.
Smart Alliance is a company dedicated to the commercialization of integral communication services in airports, with special focus in Travel Retail and Luxury by understanding passengers insights and needs, brands offers and airports uniqueness time of exposure.
CABINZERO is the first travel lifestyle brand in the world built around cabin sized ultra light-weight bags and luggage. Focusing on zero hassle travel, CABINZERO allows travellers to skip the baggage drop and just get on with their travel experiences of a lifetime.
Born in the UK, CABINZERO fuses style and innovation with a great value proposition aimed directly at experience seeking millennial travellers. Key features including a colour palette of 30+ colours, less than 800g in weight, 25 year warranty and Okoban Luggage Tracing included.
CABINZERO has flourished into a global name and grown to over 1,200 global points of sale in over 40 countries. Since launching it’s travel retail strategy in 2018, the brand is seeing swift expansion and is now listed onboard in more than 10 airlines and in more than 20 airports.
Earlier this year, the brand cemented its place in the upper echelon of style, with its new limited-edition Classic Remix Collection in collaboration with The Victoria and Albert Museum in London, the world’s leading museum of art, design and performance.
Capi, the airport retail brand of B&S Group, was originally established in 1894. Capi is a leading travel retailer and is active with 40 airport shops throughout Europe, the Middle East, Asia and South Africa.
Capi Global, part of Capi, is a business to business distributor for airport, ferry and cruise retailing in electronics, but also military and diplomatic posts. They offer franchise, shop-in-shop and wholesale solutions.
Giraffe and Wondertree are world food restaurant brands established in the UK and now loved by customers on three continents. Menus offer an eclectic mix of world favourites cooked to order and served with style. Comfort food, healthy food, lots of food or a snack, freshly squeezed juice or a hand crafted cappuccino.
The restaurant interiors are contemporary and welcoming, and there is something on the menu for everyone. A genuine all day dining offer. They are expert in creating menus and operating processes perfectly suited for airport environments and designed to meet the needs of air travellers. A proven success and traveller favourite at a number of major airports through airport franchise partnerships since 2005, and FAB award winners for the last 3 years, they have recently opened their first new airport restaurants in Spain and New Zealand.
GODIVA Chocolatier is the global leader in premium, artisanal chocolate. The company was founded in Brussels in 1926 by Belgian Chocolatier, Pierre Draps. Nearly a century later, every piece of GODIVA chocolate is still bursting with quality, Belgian craftsmanship, and the world’s finest ingredients. GODIVA has distribution in more than 100 countries across the globe. Customers can experience GODIVA at the iconic brand’s chocolate boutiques, chocolate cafes, GODIVA.com, and at many fine retailers.
GODIVA is committed to innovative and delicious food and beverage products that exceed consumer expectations and create wonderful moments. From its famous truffles and shell-moulded chocolate pieces to its European-style biscuits, individually wrapped chocolates, gourmet coffees, hot cocoa, Chocolate Soft Serve and other indulgences, GODIVA is dedicated to bringing the ultimate chocolate experience to the world.
Grab transforms airport commerce by proliferating ordering through its distributed platform of apps, order-at-table solutions and self-order kiosks, thereby improving the customer experience and speed of service while helping concessions access incremental revenues across airports globally. Currently live at more than 30 airports throughout the US and UK, Grab is the largest distributed airport e-commerce platform.
Grab is also the exclusive airport e-commerce partner for American Airlines and DFW Airport. Grab mobile order functionality is embedded in the American app’s day-of-travel experience, enabling participating merchants to reach tens of millions of travellers through the airline’s channel.
Air travel finest experience. Being a frequent or occasional flyer, air travel is still far from being simple. Inflyter is the world’s first air travel application offering live flight info plus a range of services, offers and rewards to facilitate the passenger’s path from booking to final destination.
Any airline, any airport, Inflyter always delivers the finest support within one application, providing passengers with universal coverage.
Happy Socks launched in the Spring of 2008 in Stockholm. Two friends had a vision: to spread happiness by turning an everyday essential into a colourful design piece with a rigid standard of ultimate quality, craftsmanship and creativity.
Today Happy Socks are sold in more than 90 countries and on every continent. It has concept stores all around the world, from LA to Tokyo, and is present in more than 10,000 top fashion apparel boutiques.
Happy Socks features an almost endless variety of models and designs, using a broad spectrum of colour combinations and original patterns. Simply put: there’s a pair of high quality socks and underwear for every occasion, mindset and style.
Since the very first polo was created in 1933, LACOSTE relies on its authentic sportive roots to spring optimism and elegance on the world thanks to a unique and original lifestyle for women, men and children.
With a vision to be the leading player in the premium casual wear market, the brand is today present in 120 countries through a selective distribution network. Two LACOSTE items are sold every second in the world.
As an international group gathering 10,000 women and men, LACOSTE offers a complete range of products: apparel, leather goods, fragrances, footwear, eyewear, home wear, watches and underwear, all of them being elaborated in the most qualitative, responsible and ethical way. In 2016, the brand garnered a turnover of more than 2 billion euros.
Leonidas was founded in 1913 by Leonidas Kestekides, a Greek confectioner whose lifelong dream was to make the luxury of chocolate accessible to everyone. It has become the mission statement of the Leonidas brand.
In 2013, Leonidas received the recognition of Royal Warrant Holder to the Belgian Royal Court: the culmination of more than 100 years of craftsmanship.
With 1,300 points of sale in 42 countries across Europe, North & South America, Middle East, Africa and Asia, Leonidas is by far the largest specialised chocolates manufacturer in the world today.
The ingredients of success? The preferred Belgian chocolates are made of high-quality ingredients and are affordable to everyone.
Long Haul Spa is a world-first skin care line, crafted specifically for use inflight, in-seat.
Loved by long-haul fliers around the world, Long Haul Spa turns dreaded lengthy flights into a skin soothing, luxury experience. Take advantage of those hours in the air and put Long Haul Spa’s outstanding products to work on your gorgeous face.
Founded by a former flight attendant, Long Haul Spa knows what your skin needs at 35,000 feet.
Its products are created in Australia from New Zealand botanicals. They are vegan, cruelty free and paraben free and the Long Haul Spa product line is suitable for sensitive skin.
Long Haul Spa turns any long-haul flight into a decadent in-seat pamper session. Arrive looking and feeling better than when you departed.
Available in a variety of configurations plus home use/refill sizes.
Tarmac – the new line for men – has recently launched to rave reviews, squarely targeting the exploding men’s grooming market.
Loacker, pure goodness! Wholesome, natural goodness, the highest quality and the love of nature combined in delicious wafer and chocolate specialties – this is what Loacker has been known for since 1925.Founded by Alfons Loacker the family business grew over the last 90 years from a small, regional pastry shop in Bolzano to a world-famous brand whose products inspire in over 100 countries.
Even today, all Loacker products are manufactured in the heart of the Alps, in Auna di Sotto (South Tyrol) and in Heinfels (East Tyrol), at more than 1,000 meters above sea level to the highest quality standards and with the most modern processes.
The company attaches particular importance to selected, natural ingredients and completely produces its products with no added flavourings, nor colourings, nor preservatives. Despite its internationalisation, Loacker focuses on sustainable, environmental friendly and fair business strategies. The family-owned company tries to work in all areas in a resource-saving manner and is committed to social and environmental issues in its surroundings.
Creation, innovation, quality: three words to describe Mercedes-Benz. A brand that cuts through history and challenges trends in a constant state of renewal.Representing over a century’s worth of expertise, as well as a passion for fashion and design, it launched its own line of fragrances five years ago, collaborating with major creative agencies, renowned craftsmen and master perfumers such as Olivier Cresp.
These high-end products for men and women exalt the senses in a celebration of elegance – rarity meets the unexpected for a certain idea of luxury and modernity. “The best or nothing”… never has a saying been so true.
Nestlé International Travel Retail (NITR) was created in 1999 as a dedicated business unit and since its creation it has consistently invested in understanding the ever-changing needs of the world’s travellers.
NITR is therefore able to deliver real business value through a range of winning brands, targeted to meet clearly defined shopper needs. KitKat, Smarties, After Eight and Quality Street are all globally recognised brands which are tailored to meet the needs of travellers across the world, whilst Nestlé SWISS is a true industry exclusive proposition and demonstrates Nestlé’s ongoing commitment to the channel.
With more than 4,000 professionals, TOUS has promoted its corporate culture based on legacy, commitment and creativity since it was set up in 1920, when it started out in the jewellery business. Today TOUS, as a global brand, is present in more than 50 countries with more than 700 stores in cities such as Barcelona, Beijing, Dubai, Jeddah, Madrid, Mexico City, Miami, Moscow, New York, Paris, Rome, Shanghai and Tokyo.
With the mission of being desired around the world for offering fine jewellery and accessories that celebrate each moment of life as well as being an exciting brand, TOUS has the vision to be the most desirable and successful affordable luxury jewellery brand in the world, committed to adding value to customers, partners and society as a whole.
Travel Food Services (TFS) is India’s leading travel food & beverage and retail company, with over 300 outlets across travel-hubs including airports, railway stations and highways spread across 19 cities. With major concessions across key airports including Delhi, Mumbai, Chennai, Kolkata and Bengaluru, TFS has been transforming travel experience for over 75 million passengers every year through a variety of cuisines across its diverse formats of restaurants, cafes, bars, food courts and lounges.
Travel Food Services is part of K Hospitality, which was founded in 1972 and is one of the largest conglomerates in the food & beverage sector in India. It has a presence across multiple verticals including hospitality, fine dining, catering, food services and travel retail.
TFS has partnered with SSP Plc UK, which brings 60 years of rich experience of the global travel retail market, thereby enabling TFS to strengthen its market leadership and continue to accelerate India growth in the years ahead.