The Trinity Forum 2018The Trinity Forum 2018
Doha, Qatar - 30-31 Oct, 2019
2019-10-30 08:00:00
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Dimitri Coll

Dimitri Coll

Associate Director, ASQ ACI World

Dimitri Coll took up the position of Head, Airport Service Quality (ASQ) at ACI World in October 2015.

His main responsibility is to manage the ACI ASQ programme, which guides airports toward improving their customer experience excellence across numerous touchpoints of a passenger’s journey.

Dimitri Coll holds a BBA (1998) and an MSc in Marketing (2000) from Hautes Etudes Commerciales (HEC) in Montreal, Quebec. With nearly 20 years of experience in marketing across a variety of industries, he is an expert in product management, customer experience and marketing research. In previous roles, Dimitri was in charge of customer experience management and service design for Hydro-Quebec, as well as product management and new product design for National Bank Insurance and telecommunications company Videotron.

In addition to his work at ACI World, Dimitri teaches marketing research and market analysis at HEC Montreal.

Other Speakers

Al BakerHis Excellency Akbar Al Baker
Qin Yun (Chairma of SAA)Yun Qin
Charles Chen newCharles Chen
mr-badr-al-meerEngr. Badr Mohammed Al Meer
Angel ZhaoAngel Zhao
Ruijun JIA NEWRuijun Jia
roman zhu (002)Roman Zhu
Chris Pok - Portrait PhotoChris Pok
Mohit LalMohit Lal
Fraser Brown photo (2)Fraser Brown
Kevin-Roche-1024x1024Kevin Roche
AUDE FERRAND-15Aude Ferrand
Heidi KoppleHeidi Köpple
C CassotisChristina Cassotis
Kjeld BingerKjeld Binger
photo EMEmmanuel Menanteau
Pat MurrayPat Murray
Ryan Loo CHG HeadshotRyan Loo
SMTStéphanie Metz-Thevenod
HyperFocal: 0Mathieu Daubert
Patrick Lucas (002)Patrick Lucas
Lalitha 2Lalitha Sivanaser
Robbie Dery_Ooh Media_Finals 2016-2Robbie Dery
S DryburghStewart Dryburgh
Raghav-Rekhi-684x1024Raghav Rekhi
PhotoSophieNeyertzSophie Neyertz-Ehrsam
Glyn_Williams_300Glyn Williams
Colm McLoughlinColm McLoughlin
DagDag Rasmussen
Raj Assanand - High Res Headshot - ApprovedRaj Assanand
[#Beginning of Shooting Data Section]
Nikon D2X
2010/09/01 11:43:46
JPEG (8-bit) Fine
Image Size: Large (2848 x 4288)
Color
Lens: 105mm F/2.8 D
Focal Length: 105mm
Exposure Mode: Manual
Metering Mode: Spot
1/125 sec - F/16
Exposure Comp.: 0 EV
Sensitivity: ISO 100
Optimize Image: 
White Balance: Cloudy
AF Mode: AF-S
Flash Sync Mode: 
Flash Mode: 
Auto Flash Comp: 
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Tone Comp.: Auto
Hue Adjustment: 0°
Saturation: Normal
Sharpening: None
Image Comment:                                     
Long Exposure NR: Off
High ISO NR: Off
[#End of Shooting Data Section]John McDonnell
Angela_headshot_March 2016Angela Gittens
Beth BrewsterBeth Brewster
Patrick-Bohl-300x300Dr. Patrick Bohl
Kenji Calmejane ShiseidoKenji Calméjane
Gary Clarke portrait with brands_HRGary Clarke
ScottCollier_60940Final-ZanettiScott Collier
Jonathan GoldsmidJonathan Goldsmid
kian-gould-poKian Gould
Yan LeeYan Lee
Craig-Mackie-390x390Craig Mackie
Peter MohnPeter Mohn
GM oct 2016Gerry Munday
AireenPhotoAireen Omar
OnishiHiroshi Onishi
Yiling Pan ProfileYiling Pan
Michael Simon AltriaMichael Simon
TomozoeMasanaoMasanao Tomozoe
angela-wang (1)Angela Wang
Mirko photoMirko Wang
Jayne WearJayne Wear
MartinMartin Moodie (Moderator)
DermotDermot Davitt (Moderator)
Michael_BarrettMichael Barrett (Moderator)


The Trinity Forum - The Global Airport Commercial Revenues Conference

Doha, Qatar. 30-31 Oct, 2019

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