Jaquie Scammell

Jaquie Scammell is an award-winning author of Service Habits 2nd ed and The Future of Service is 5D. An eminent keynote speaker, she is a thought-leader in the field of service and the CEO and Founder of ServiceQ – a business which partners with other organisations to reimagine their service culture by developing conscious service leaders, engaged employees and loyal customers.

Jaquie has enjoyed a diverse career with over 25 years of leadership experience in public, private and not-for-profit sectors. She started with the McDonald’s franchise system and expanded to major sports and entertainment venues such as Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam. Her industry experience has helped her adapt concepts to a range of contexts.

She is a relational skills expert acutely focused on practices to be more present in our day-to-day interactions and ensure our humanity is felt in all culture and service conversations and actions. Jaquie’s passionate is developing service leaders and igniting transformative customer service behaviours. She believes we are in a new era of taking care of people, and first we need to understand how to take care of ourselves and our teams so that we can better serve others.