Manager for Customer Experience Accreditation, ACI World
Krystyna Pokholchuk joined ACI World in 2014 to insource Airport Service Quality (ASQ) program. She was instrumental in establishing relationships with members and business partners, developing processes, tools and deliverables, onboarding, and customer care. Currently oversees Airport Customer Experience Accreditation, helping airports enhance their customer experience management, identify, and implement new practices, and improve customer satisfaction. She has over 15 years of multifaced international experience and proven success in cross-functional roles including business development, process improvement, change management, and customer experience.