Randy Lai

With a vision to innovate for growth and build a better McDonald’s, Randy leads over 250 restaurants and 15,000 employees, serving more than one million customers every day. Not only is Randy the first McDonald’s CEO nurtured locally, she was also the first female Managing Director of McDonald’s Singapore in 2010 prior to her current capacity.

Under Randy’s strategic leadership, McDonald’s Hong Kong prides itself as the market leader and the most favorite quick service restaurant brand with the highest market share in the city. The brand has been widely recognized in the aspects of digital transformation, leadership marketing, youth empowerment and operations excellence over the years.

Randy’s accomplishments are reflected in an array of prestigious accolades and recognitions, such as the Most Successful Women Award by JESSICA in 2023, the Hall of Fame in 2022 and CEO Marketer of the Year award in 2019 by the Hong Kong Institute of Marketing; Distinguished Sustainability Leadership Award by Hong Kong Management Association and Visionary Woman Award by Harper’s BAZAAR in 2021; the Best People-focused CEO award by CTGoodjobs in 2020; and Professional of the Year by the AmCham Hong Kong Women of Influence Awards in 2017.

She has been appointed as the Independent Non-executive Director of Shui On Land (Stock code: 0272)
and a member of the Sustainability Committee since 2023; the Vice-Chairman, Executive Committee of the Hong Kong Retail Management Association since 2020 and a Council Member of the Hong Kong Management Association since 2016.

Randy is also dedicated to bettering the community. Since 2012, she has served as Adjunct Associate Professor at the Chinese University of Hong Kong to support youth empowerment. For over a decade, she has been a Board Member of the Ronald McDonald House Charities where she commits herself to helping sick children and their families.