Qatar Airways

Multi-award-winning Qatar Airways won the World’s Best Airline title for an unprecedented ninth time at the 2025 World Airline Awards, managed by international air transport rating organisation Skytrax.

The airline continues to be synonymous with excellence and has received further recognition for World’s Best Business Class and World’s Best Business Class Airline Lounge. As the leading connector in the region, Qatar Airways has also been lauded with the Best Airline in the Middle East title for the 13th time.

Qatar Airways currently flies to over 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the Best Airport in the Middle East for 11 consecutive years, as well as World’s Best Airport Shopping for the third year in a row, as voted by Skytrax. Hamad International has previously been named the World’s Best Airport by Skytrax in 2021, 2022 and 2024.

Qatar Airways was the first airline in the Middle East to be certified to the highest level of IATA’s Environmental Assessment programme, based on recognised environmental management system principles (such as ISO 14001). As an inaugural signatory to the Buckingham Palace Declaration in March 2016, Qatar Airways became the first airline globally to be certified to the industry standard for the prevention of illegal wildlife trafficking in aviation.

Hamad International Airport

Hamad International Airport, Qatar’s aviation centrepiece, stands as a premier global hub. Designed for excellence, it can accommodate over 65 million passengers annually, connecting travellers to more than 190 destinations through 57 airline partners.

As the home of Qatar Airways and a key one-world alliance hub, Hamad International exemplifies Qatar’s ambition on the global stage. Operations and commercial affairs are managed by MATAR, the Qatar Company for Airports Management and Operation, and a corporate subsidiary of Qatar Airways Group.

At Hamad, every journey is elevated by a carefully crafted passenger experience. From high-end dining to global cuisine in vibrant food courts, and retail offerings ranging from essential travel needs to world-class luxury brands, the airport caters to every taste. Customer service is delivered by highly trained staff committed to care, comfort, and ease.

Travellers can unwind in serene lounges, sleeping pods, spas and quiet zones, while families benefit from dedicated play areas and engaging activity zones. The airport’s thoughtfully curated art collection features bold, immersive pieces that blur the line between gallery and gateway, infusing the travel experience with a sense of whimsy and calm. At the heart of the airport lies the ORCHARD, an indoor tropical garden that inspires peace and wellness within passengers.

Designed with inclusivity principles in mind, the airport is accessible to all passengers with diverse needs and abilities. Environmental responsibility is a core priority for the airport, having achieved zero waste to landfill through comprehensive waste-management strategies.

Hamad International Airport remains committed to continuous advancement, evolving responsibly, innovating thoughtfully and always placing the needs of its passengers at the heart of every decision.

Qatar Duty Free

Qatar Duty Free is transforming the airport experience for a new generation of travellers. With more than 200 retail and dining outlets at Hamad International Airport, QDF offers an unrivalled selection spanning everyday essentials, world-leading brands and innovative concepts designed to delight every passenger.

Across its retail and food & beverage portfolio, QDF brings together luxury, fashion, beauty, dining and convenience in one connected environment. Each space is designed around how people move through the airport, creating moments of discovery and enjoyment along the journey.

At the core of QDF’s approach is the integrated Trinity model, working in close partnership with Qatar Airways and Hamad International Airport to deliver a seamless five-star journey at every touchpoint. This structure allows the airline, airport and retailer to operate as one ecosystem and around the needs of the traveller.

This collaborative way of working shapes QDF’s philosophy of experiencentricity, putting travellers at the centre of every decision. From world-first retail launches and headline brand activations to immersive and hyper-personalised experiences, QDF continues to set the benchmark for airport shopping and dining.

The company’s commitment to quality and innovation has earned wide industry recognition. In 2025, Qatar Duty Free was named Airport Retailer of the Year at the Frontier Awards for the third consecutive year. It was recognised as World’s Best Airport Shopping at the 2024 and 2025 Skytrax World Airport Awards for consecutive years and World’s Leading Airport Duty Free Operator at the World Travel Awards, reflecting its performance on the global stage.

With a strong focus on innovation, QDF continues to develop new ideas and experiences that respond to how people travel today and how they will travel in the future. Every space and concept is guided by one aim: to make every journey through Doha memorable.