Host
At the heart of Vietnam’s dynamic aviation landscape stands IPP Travel Retail, a company that has redefined the retail and advertising experience at airports across the nation. As a subsidiary of Imex Pan Pacific Group (IPPG), IPP Travel Retail embodies the group’s vision of conquering consumer goods and non-aviation services at airports. With a rich legacy spanning over 25 years, the company has firmly established itself as a pioneer in diversifying products for customers, catering to both domestic and international travellers.
As a strategic partner of major airports in Vietnam, including Tan Son Nhat, Noi Bai, Da Nang, Phu Quoc, and Cam Ranh, the company has consistently expanded its product portfolio, catering to the diverse needs of both domestic and international passengers. From local specialties to renowned international brands, IPP Travel Retail ensures that every traveler has access to a curated selection of products that reflect Vietnam’s vibrant culture and global appeal.
Beyond retail, through its investment and expertise, the company has transformed airport advertising, offering a comprehensive suite of services. This commitment to innovation has established IPP Travel Retail as a leader in the airport advertising industry, catering to the diverse advertising needs of both domestic and international brands.
IPP Travel Retail’s unwavering pursuit of excellence is evident in its impressive achievements. In 2019, the company recorded USD 17 million in revenue in its retail chain business and USD 10 million in its airport advertising business. Despite the challenges posed by the COVID-19 pandemic, IPP Travel Retail has demonstrated remarkable resilience, continuing to grow and expand its operations. In 2022, IPP Travel Retail played a pivotal role in co-hosting Routes Asia 2022 in Da Nang, Vietnam, solidifying its position as a leader in the aviation retail and tourism industries.
As IPP Travel Retail embarks on the next chapter of its journey, the company remains committed to “bringing the best of the world to Vietnam” with strategic expansion plan includes developing new store concepts, opening new stores, and selectively expanding its portfolio of premium brands. IPP Travel Retail’s dedication to excellence, innovation, and social responsibility positions the company as a driving force in Vietnam’s aviation, retail, and tourism industries.
Platinum Partner & Coffee Break Partner
Nestlé International Travel Retail (NITR) is part of Nestlé SA, the Swiss multinational company which ranks as the world’s largest food & beverage company.
This standalone business was created in January 1999, with a central office based in Switzerland complemented with Regional Business Managers situated around the world.
NITR’s mission is to bring excitement to all travellers and introduce them to its leading brands and travel retail-exclusive products. It also aims for food to be the number one most-purchased category in travel retail. The company intends to reach these ambitious targets while also ensuring a sustainable future.
‘Together We Grow’ is a new platform to help NITR’s retailer partners accelerate sustainable programmes. It can support sustainability objectives at the same time as communicating the already significant environmental impact that has been made through extensive packaging projects and the Cocoa Plan and Coffee Plan responsible sourcing initiatives over the last 15 years. Flexibility plays a major role in Together We Grow, which can be tailored to suit different brands and regions and elements of sustainability. Outstanding digital and in-store assets, which include QR codes to enable consumers to learn more about the Cocoa and Coffee plans, can be deployed across the consumer journey from pre-trip to in-store and post-trip.
NITR believes that ‘Together We Grow’ can drive incremental growth and enhanced promotional visibility while providing engaging educational assets across the entire customer journey. The platform includes all key NITR brands – KitKat, Smarties, Quality Street, After Eight, Nescafé and the latest addition, Nestlé Sustainably Sourced Cocoa.
This new premium travel retail-exclusive product is an exciting addition to the NITR portfolio and one which clearly underlines the company’s focus on sustainability. Simply put, Nestlé Sustainably Sourced Cocoa combines Nestlé’s Swiss chocolate expertise with sustainability. It is a direct result of the Nestlé Cocoa Plan, to support cocoa farms and their communities, and a collaboration with Rainforest Alliance which will support the education of 156,000 children.
Research confirms that the majority of travellers look for sustainable confectionery products in duty free. With a ‘Does Good, Tastes Good’ tagline, Nestlé Sustainably Sourced Cocoa will hero the company’s passion for chocolate making and the responsible sourcing of its cocoa.
A sustainable future is the only way forward and NITR is determined to lead the way with sought-after brands and strong business relationships.
Platinum Partner
As a world leader in premium spirits, Beam Suntory inspires the brilliance of life by delivering great consumer experiences through its world-class portfolio of brands. Known for its craftsmanship of premium whiskies – including Jim Beam®, Maker’s Mark®, Basil Hayden® and Knob Creek® bourbons; Japanese whiskies, including Yamazaki®, Hakushu®, Hibiki® and Toki™; and leading Scotch brands including Teacher’s, Laphroaig® and Bowmore® – Beam Suntory also produces leading brands such as Courvoisier® cognac, Tres Generaciones®, El Tesoro® and Hornitos® tequila, Roku™ and Sipsmith® gin, Canadian Club® whisky, and is a world leader in ready-to-drink cocktails, with brands like -196 and On The Rocks® Premium Cocktails.
A global company with approximately 6,000 employees in more than 30 countries, one of Beam Suntory’s core values is Growing for Good. Through its Proof Positive sustainability strategy the company has committed to ambitious goals and investments to promote environmental sustainability in its operations, ensure the company has a positive impact on the communities where employees live and work, and programs to educate and inform consumers to make the right personal choices about drinking. Headquartered in New York City, Beam Suntory is a subsidiary of Suntory Holdings Limited of Japan. For more information on Beam Suntory, its brands and its commitment to social responsibility, please visit www.beamsuntory.com and www.drinksmart.com
Silver Partner
Founded on 20 December 1983, Dubai Duty Free celebrated its milestone 40th anniversary last year and achieved all-time record sales of US$2.16 billion. Now employing over 5,600 people, the operation has consistently raised the benchmark for airport retailing, and it continues to grow.
Dubai Duty Free recorded over 20 million sales transactions throughout 2023, or an average of 55,000 sales transactions per day, while a staggering 55.2 million units of merchandise were sold. The bestselling categories are perfumes followed by liquor, gold, cigarettes & tobacco, and electronics. Sales in departures reached US$1.93 billion and accounted for 90% of total 2023 sales.
Currently operating around 40,000sq m of retail space across Dubai International and Al Maktoum International airports, the company has continued its investment in the development and expansion of its retail offer.
In addition to the retail division Dubai Duty Free operates a leisure division. This includes The Irish Village both in Garhoud and Studio One Hotel; the Century Village; the Dubai Duty Free Tennis Stadium, home to the Dubai Duty Free Tennis Championships; and The Jumeirah Creekside Hotel.
To date, Dubai Duty Free has received over 770 awards including its record tenth Frontier Airport Retailer of the Year Award in 2021. In 2023, it won 18 awards including its 22nd consecutive Business Traveller Middle East Award for Best Airport for Duty Free Shopping in the Middle East; the Gulf Business Retail Company of the Year Award; the MEADFA Best Retailer Award; and its 17th consecutive Global Traveler Award for Best Duty-Free Shopping in the World.
Dubai Duty Free Executive Vice Chairman & CEO Colm McLoughlin is also the recipient of numerous personal awards including the unique and one-time Pearl Achievement Award for Outstanding Contribution to the Travel Industry, created to mark the 30th edition of the Arabian Travel Market. He was also named as one of the 100 Images RetailME Icons of Retail and presented with the inaugural Frontier Pioneer Award. Most recently, he was awarded the Lifetime Achievement Award at the 2024 Arabian Business Achievement Awards.
For more information visit www.dubaidutyfree.com
Coffee Break Partner & Lanyard Partner
Travel Food Services (TFS), a joint venture between K-Hospitality Corp and SSP Group, is a leading F&B company in India’s travel sector that specialises in elevating airport spaces.
TFS manages Quick Service Restaurants (QSRs), lounges and upscale dining, including renowned restaurants such as Copper Chimney and Bombay Brasserie. The company operates 27 international lounges and more than 380 QSRs in 19 cities, serving 150 million customers annually.
Its expertise redefines airport lounges through five core principles: creating a unique Sense of Place; offering a distinctive Culinary Discovery; fostering Entertainment Experiences; demonstrating Positive Impact; and prioritising Wellness.
TFS has garnered multiple prestigious awards for its lounge propositions, including the World’s Leading Airport Lounge title for the TFS-operated lounge at Mumbai Terminal 2. Others include consecutive World’s Best Lounge titles for Mumbai’s T2 from 2015 to 2019; Best F&B Marketing & Promotions at FAB 2017 for the Indonesian Food Festival at GVK Lounge, T2; and the Best Sense of Place at FAB 2018 for Travel Club Lounge at T1.
There was also triumphant recognition at the recent FAB Awards 2023 for the 080 Lounge at Kempegowda International Airport, securing titles such as Airport Lounge of the Year, Regional Winner, Asia Pacific; Airport Lounge of the Year, Highly Commendable; and Airport Lounge Food & Beverage Offering of the Year.
TFS leverages its close relationship with SSP, the world’s leading F&B player with over 2,500 units across 39 countries. Together, the companies create world-class outlets that symbolise ingenuity and excellence, delivering a multisensory experience reflecting the history, culture and craftsmanship of each city.
Product Placement Partner
The Hershey Company is headquartered in Hershey, Pennsylvania and is an industry-leading snacks organisation. It is known for making more moments of goodness through its iconic brands, remarkable people and enduring commitment to doing the right thing for its people, planet and communities.
Hershey has nearly 20,000 employees around the world who work every day to deliver delicious, high-quality products. The company has more than 100 brand names in approximately 80 countries worldwide that drive more than US$10.4 billion in annual revenues, including such iconic brand names as Hershey’s, Reese’s, Jolly Rancher and Ice Breakers.
For more than 125 years, Hershey has been committed to operating fairly, ethically and sustainably. The candy and snack maker’s founder, Milton Hershey – who had a vision to make chocolate accessible to all – created the Milton Hershey School in 1909 and since then the company has focused on helping children succeed through equitable access to education.
To learn more, visit https://www.thehersheycompany.com/.