Featuring over 200 retail and dining outlets, Qatar Duty Free (QDF) is creating a new airport experience while reinventing airport shopping and dining for a new generation of travellers. The company offers diverse eating and shopping opportunities and unique ways to enjoy Hamad International Airport, as well as being the launching pad for experiences that cannot be found anywhere else.

QDF sits within a unique, wider eco-system that also includes Qatar Airways (its parent company) and Hamad International Airport. This ‘trinity’ model of airport, retailer and airline creates a world-class airport retail experience for passengers. Together, it provides its shared customer base with a five-star experience, including innovative retail products, global brand firsts, exclusives and exceptional dining opportunities.

QDF recently scooped seven titles at the Airport Food & Beverage (FAB) + Hospitality Awards 2024, including Airport Food & Beverage Offer of the Year for its second consecutive year. The award-winning travel retailer also received the top prize of Airport Retailer of the Year at the 2023 Frontier Awards, along with the Best New Shop Opening and Outstanding Contribution titles.

Hamad International Airport recently won World’s Best Airport for Shopping at the SKYTRAX World Airport Awards 2024 for the second year in a row, attributed to QDF’s retail and F&B strategy to offer the best experience for passengers at the airport.

In addition, QDF was named the World’s Leading Airport Duty Free Operator 2022 and Middle East’s Leading Airport Duty Free Operator 2022 in the World Travel Awards, and won the 2022 Best Customer Experience Airport Retailer at Global Brands Magazine Awards.

Airport Dimensions believes journeys should be better for travellers and more profitable for airports. That’s why the company is constantly finding new ways to enhance the passenger experience and unlock greater value for its airport partners. By blending enriching physical spaces with innovative digital services, Airport Dimensions creates opportunities for engagement that benefit travellers, airports and airlines alike.

From premium lounges and Sleep Stations, to seamless, personalised experiences, Airport Dimensions designs solutions that improve the travel experience at every stage of the journey. At the same time, these services enable airports to maximise non-aeronautical revenue, strengthen airline relationships and remain competitive in an evolving aviation market.

Today, Airport Dimensions operates more than 80 airport experiences worldwide, including those currently in development. Its growing network spans North America, South America, Asia Pacific, the UK and the Middle East. Across this footprint, the company partners with over 50 airports and multiple airline partners to deliver award-winning hospitality and convenience to millions of travellers each year.

By combining global reach, proven operational expertise and a commitment to innovation, Airport Dimensions is redefining what passengers can expect from their airport journey, elevating every moment into an experience they truly value.

Founded by Manchester Airport Group and leveraging over 80 years of aviation heritage, CAVU has seamlessly integrated digital and physical touchpoints across the travel ecosystem to create a better travel experience for passengers and to help drive more revenue.

Led by a global network of award-winning Escape Lounges, CAVU creates high-quality spaces, boosting customer satisfaction and increasing transaction value, helping each airport exceed its commercial goals. Whatever the space available, CAVU works with the client to profile the passenger mix and devise the optimum in-airport products and services to deliver a better experience.

As well as delivering premium physical experiences, CAVU increases revenue across the entire passenger journey with Propel, an advanced ecommerce system trusted by leading global airports. Propel connects travellers to the experiences they want, enabling smarter retailing supported by real-time insights and seamless operations.

Nestlé International Travel Retail (NITR) is part of Nestlé Enterprises S.A., part of the Swiss multinational business which ranks as the world’s largest food & beverage company.

NITR was created as a standalone business in January 1999, with a central office in Switzerland complemented with Regional Business Managers based in different regions across the world. The company’s mission is to bring excitement to all travellers and to introduce them to Nestlé’s leading brands and, in many cases, travel retail-exclusive products.

With ambitious targets for the Food and the Confectionery categories in travel retail, NITR is aiming to reach them through key partnerships while at the same time ensuring a sustainable future.

One Red Kite is the leading, award-winning agency that turns travel retail data into specific recommendations and actions.

For brands, their specialised business model simplifies data cleaning and management, enabling effortless reporting and powerful analysis. Clients gain stress-free access to their global performance in just a few clicks. This gives them a clear competitive advantage while saving significant time, effort and cost.

Most importantly, client data is owned by the client and never used for any other purpose. Ever.

For retailers, One Red Kite is the pioneer of destination targeting and basket analysis, developing advanced tools that enable range optimisation tailored to specific passenger profiles. The company also delivers comprehensive category management projects, helping retailers uncover powerful insights that drive smarter decisions across range, space, in-store positioning, promotions and shopper targeting.

This year, the business launched its sister company Shopper Behaviour Ltd, a boutique research company specialising in Mystery Shopping, Basket Analysis and Shopper Research.

Over the years, One Red Kite has become synonymous with quality, service and trust. Its offerings are grounded in extensive experience across cross-functional commercial roles within a global travel retailer. The business is led by Founder and Managing Director Kevin Brocklebank, author of Travel Retail: An Insider’s Guide.

Founded in Dubai in 2008, Al Nassma Chocolate is the pioneer and the world’s first brand dedicated exclusively to premium camel milk chocolate. The brand was created with a clear vision, to craft a product that represents the authenticity, innovation and rich cultural heritage of the Arabian world.

From the very beginning, Al Nassma set out to redefine what luxury from the Middle East could taste like. The brand’s name, inspired by the gentle desert breeze, captures the essence of its story, refined, pure and deeply rooted in the region. Every Al Nassma chocolate is made using fresh camel milk sourced from local UAE farms, combined with carefully selected ingredients and produced in Dubai under the highest standards of European chocolate-making craftsmanship.

Each product reflects a perfect balance between regional authenticity and international excellence. From elegant bars and pralines to handcrafted gift boxes and travel retail exclusives, Al Nassma brings together tradition and modern indulgence. The brand has become a symbol of refined taste and cultural pride, appealing to travellers who seek something truly unique and meaningful to take home.

Al Nassma is more than a chocolate, it is a story of the desert, the heritage of the UAE and the artistry of fine confectionery. The brand continues to expand globally, proudly representing Dubai and the United Arab Emirates in leading airports, hotels and luxury retail spaces around the world.

As a brand that stands for authenticity, quality and innovation, Al Nassma remains committed to offering a one-of-a-kind experience, a taste that connects cultures and celebrates the Arabian spirit with every bite.

Mondelez World Travel Retail is the leading confectionery manufacturer in travel retail, that makes every traveler’s journey delicious in airports, ferries, airlines, and border stores across the globe. Thirty years ago, Mondelez took its first steps into the world of travel retail, driven by a vision to delight travelers around the globe. Today, its journey is fueled by a commitment to limitless innovation and the desire to make an impact, carving a path of success by rising to the exciting challenges of the ever-evolving industry.

Its iconic portfolio covers all main confectionery categories, with beloved brands such as Toblerone, Milka, Cadbury, Oreo, Daim, Côte d’Or, Mirabell, Marabou, Freia, LU, Suchard.

Travel Food Services (TFS) is a leading player in the fast-growing Indian airport travel quick-service restaurant (QSR) and lounge sectors with system-wide presence at 18 airports across India, Malaysia and Hong Kong.

The travel QSR business comprises a range of curated food & beverage concepts, adapted to cater to evolving customer demands. With a portfolio of 135 partner and in-house brands, TFS operates 464 travel QSRs across India and Malaysia as of 30 September. TFS also has travel QSR outlets at select highway sites in India.

The lounge business comprises designated areas within airport terminals, accessible primarily by first and business class passengers, members of airline loyalty programmes, select credit card and debit card holders, and members of other loyalty programmes. TFS operates a network of 37 lounges across India, Malaysia and Hong Kong.

TFS is founded by one of India’s leading hospitality players, K Hospitality Corp, and has partnered with the UK-listed SSP Group (SSP). TFS benefits from K Hospitality Corp’s 50-year expertise across the F&B industry in the Indian sub-continent, and SSP’s 60 years of rich experience of the global travel retail market.

TFS is transforming the travel experience for travellers through a variety of cuisines across its diverse formats of restaurants, cafes, bars, food courts and lounges.

For more information, please visit www.travelfoodservices.com/

Founded in 1995, EVERRICH Duty Free celebrates its 30th anniversary this year, marking three decades of dedication to integrity, professionalism, innovation and public welfare. Guided by an altruism-driven mission, EVERRICH has built a strong presence across Taiwan’s major airports, harbours and offshore islands, delivering high-quality services to travellers from around the world.

With a forward-looking vision and global mindset, EVERRICH has partnered closely with the government through Public-Private Partnerships to develop innovative airport facilities and services. These efforts have earned significant recognition, including three Taiwan Executive Yuan Public Construction Golden Thumb Awards (Special Excellence), as well as international honours such as Skytrax and Frontier Awards. In 2023, EVERRICH received the Airport FAB + Hospitality Award for Best Representation of Local Culture, showcasing Taiwan’s cultural richness on the global stage.

Committed to customer-centric innovation, EVERRICH continues to redefine travel retail through ecommerce, digital engagement and loyalty ecosystems, while advancing ESG and sustainable tourism by promoting energy conservation, carbon reduction and circular economy practices. A pioneer in sustainability reporting, EVERRICH was the first retailer in global travel retail to publish and verify a sustainability report, remaining rooted in Taiwan while connecting the world by bringing the island’s beauty and culture to every journey.

Nature, quality and a love for things well done have been making Loacker’s delicious wafer and chocolate specialities so unique since 1925.

Today, just like 100 years ago, we craft most of our products surrounded by mountains in Auna di Sotto, South Tyrol and Heinfels, East Tyrol – at over 1,000 metres above sea level.

Embracing the road less travelled has transformed Loacker from a small pastry shop in Bolzano into a world-renowned brand, delighting consumers in over 110 countries.

The spirit remains the same: all in the name of goodness, even when it means making bold choices. Our products offer 100% natural taste from selected ingredients, without added flavourings, colours or preservatives.

A family-run company, which took ‘Società Benefit’ status in 2025, Loacker reinforces its commitment to positive social and environmental impact through responsible business strategies and further investment in research.

Piquadro is an Italian tech-design brand specialising in premium leathergoods for business, travel and everyday mobility. Founded in 1998, the brand is driven by a distinctive combination of design, performance and functionality, addressing the needs of frequent travellers and professionals who value innovation over fashion trends.

Piquadro uses leather sourced from Leather Working Group-certified tanneries and high-performance recycled fabrics. The company is carbon neutral for Scope 1 and 2 and is part of the Piquadro Group, which also includes The Bridge and Lancel. Piquadro operates through a global distribution network spanning over 50 countries.