Qatar Airways

Multi-award-winning Qatar Airways won the World’s Best Airline title for an unprecedented ninth time at the 2025 World Airline Awards, managed by international air transport rating organisation Skytrax.

The airline continues to be synonymous with excellence and has received further recognition for World’s Best Business Class and World’s Best Business Class Airline Lounge. As the leading connector in the region, Qatar Airways has also been lauded with the Best Airline in the Middle East title for the 13th time.

Qatar Airways currently flies to over 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the Best Airport in the Middle East for 11 consecutive years, as well as World’s Best Airport Shopping for the third year in a row, as voted by Skytrax. Hamad International has previously been named the World’s Best Airport by Skytrax in 2021, 2022 and 2024.

Qatar Airways was the first airline in the Middle East to be certified to the highest level of IATA’s Environmental Assessment programme, based on recognised environmental management system principles (such as ISO 14001). As an inaugural signatory to the Buckingham Palace Declaration in March 2016, Qatar Airways became the first airline globally to be certified to the industry standard for the prevention of illegal wildlife trafficking in aviation.

Hamad International Airport

Hamad International Airport, Qatar’s aviation centrepiece, stands as a premier global hub. Designed for excellence, it can accommodate over 65 million passengers annually, connecting travellers to more than 190 destinations through 57 airline partners.

As the home of Qatar Airways and a key one-world alliance hub, Hamad International exemplifies Qatar’s ambition on the global stage. Operations and commercial affairs are managed by MATAR, the Qatar Company for Airports Management and Operation, and a corporate subsidiary of Qatar Airways Group.

At Hamad, every journey is elevated by a carefully crafted passenger experience. From high-end dining to global cuisine in vibrant food courts, and retail offerings ranging from essential travel needs to world-class luxury brands, the airport caters to every taste. Customer service is delivered by highly trained staff committed to care, comfort, and ease.

Travellers can unwind in serene lounges, sleeping pods, spas and quiet zones, while families benefit from dedicated play areas and engaging activity zones. The airport’s thoughtfully curated art collection features bold, immersive pieces that blur the line between gallery and gateway, infusing the travel experience with a sense of whimsy and calm. At the heart of the airport lies the ORCHARD, an indoor tropical garden that inspires peace and wellness within passengers.

Designed with inclusivity principles in mind, the airport is accessible to all passengers with diverse needs and abilities. Environmental responsibility is a core priority for the airport, having achieved zero waste to landfill through comprehensive waste-management strategies.

Hamad International Airport remains committed to continuous advancement, evolving responsibly, innovating thoughtfully and always placing the needs of its passengers at the heart of every decision.

Qatar Duty Free

Qatar Duty Free is transforming the airport experience for a new generation of travellers. With more than 200 retail and dining outlets at Hamad International Airport, QDF offers an unrivalled selection spanning everyday essentials, world-leading brands and innovative concepts designed to delight every passenger.

Across its retail and food & beverage portfolio, QDF brings together luxury, fashion, beauty, dining and convenience in one connected environment. Each space is designed around how people move through the airport, creating moments of discovery and enjoyment along the journey.

At the core of QDF’s approach is the integrated Trinity model, working in close partnership with Qatar Airways and Hamad International Airport to deliver a seamless five-star journey at every touchpoint. This structure allows the airline, airport and retailer to operate as one ecosystem and around the needs of the traveller.

This collaborative way of working shapes QDF’s philosophy of experiencentricity, putting travellers at the centre of every decision. From world-first retail launches and headline brand activations to immersive and hyper-personalised experiences, QDF continues to set the benchmark for airport shopping and dining.

The company’s commitment to quality and innovation has earned wide industry recognition. In 2025, Qatar Duty Free was named Airport Retailer of the Year at the Frontier Awards for the third consecutive year. It was recognised as World’s Best Airport Shopping at the 2024 and 2025 Skytrax World Airport Awards for consecutive years and World’s Leading Airport Duty Free Operator at the World Travel Awards, reflecting its performance on the global stage.

With a strong focus on innovation, QDF continues to develop new ideas and experiences that respond to how people travel today and how they will travel in the future. Every space and concept is guided by one aim: to make every journey through Doha memorable.

Diageo is a global leader in alcoholic beverages with an outstanding collection of brands, including Johnnie Walker, Crown Royal, J&B, Buchanan’s, Smirnoff and Cîroc vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.

Diageo Global Travel brings Diageo’s international portfolio of iconic brands to consumers in travel retail. The sector represents the unique shopping spaces and duty-free options found in airports and dedicated duty-free sites all over the world. Diageo Global Travel also serves the airline and cruise ship community for onboard purchase and in-bar experiences. We are serving the international traveller by land, air and sea.

Diageo is listed on both the London Stock Exchange and the New York Stock Exchange, and its products are sold in more than 180 countries around the world.

Gebr. Heinemann is one of the world’s most important retailers and distributors in the international travel market. In Europe, the company is the market leader and the only family-owned firm among the industry’s global players.

Gebr. Heinemann operates Duty Free & Travel Value Shops, brand boutiques and concept stores under license at international airports as well as stores at border crossings and onboard cruise ships. In addition, the company supplies airports, airlines, cruise ships, ferries and border shops worldwide with a constantly growing range of international branded goods from the perfume & cosmetics, wine & spirits, confectionery, delicatessen, tobacco products, fashion & accessories, watches & jewellery sectors, and much more.

Since its foundation in 1879, the family business has been based in what is now Hamburg’s HafenCity and has been managed by members of the Heinemann family ever since. Today, the fourth generation is represented by Claus and Gunnar Heinemann on the Supervisory Board and the fifth generation by Co-CEO Max Heinemann on the Executive Board.

Gebr. Heinemann has around 10,351 employees worldwide. In 2024, the company generated a turnover of €4.3 billion.

Airport Dimensions believes journeys should be better for travellers and more profitable for airports. That’s why the company is constantly finding new ways to enhance the passenger experience and unlock greater value for its airport partners. By blending enriching physical spaces with innovative digital services, Airport Dimensions creates opportunities for engagement that benefit travellers, airports and airlines alike.

From premium lounges and Sleep Stations, to seamless, personalised experiences, Airport Dimensions designs solutions that improve the travel experience at every stage of the journey. At the same time, these services enable airports to maximise non-aeronautical revenue, strengthen airline relationships and remain competitive in an evolving aviation market.

Today, Airport Dimensions operates more than 80 airport experiences worldwide, including those currently in development. Its growing network spans North America, South America, Asia Pacific, the UK and the Middle East. Across this footprint, the company partners with over 50 airports and multiple airline partners to deliver award-winning hospitality and convenience to millions of travellers each year.

By combining global reach, proven operational expertise and a commitment to innovation, Airport Dimensions is redefining what passengers can expect from their airport journey, elevating every moment into an experience they truly value.

Founded by Manchester Airport Group and leveraging over 80 years of aviation heritage, CAVU has seamlessly integrated digital and physical touchpoints across the travel ecosystem to create a better travel experience for passengers and to help drive more revenue.

Led by a global network of award-winning Escape Lounges, CAVU creates high-quality spaces, boosting customer satisfaction and increasing transaction value, helping each airport exceed its commercial goals. Whatever the space available, CAVU works with the client to profile the passenger mix and devise the optimum in-airport products and services to deliver a better experience.

As well as delivering premium physical experiences, CAVU increases revenue across the entire passenger journey with Propel, an advanced ecommerce system trusted by leading global airports. Propel connects travellers to the experiences they want, enabling smarter retailing supported by real-time insights and seamless operations.

For 115 years L’Oréal, the world’s leading beauty player, has devoted itself to one thing: fulfilling the beauty aspirations of consumers around the world. The company’s purpose, to create beauty that moves the world, defines its approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability.

With a broad portfolio of 37 international brands and ambitious sustainability commitments in our L’Oréal for the Future programme, the brand offers each and every person around the world the best in terms of quality, efficacy, safety, sincerity and responsibility, while celebrating beauty in its infinite plurality.

With more than 90,000 committed employees, a balanced geographical footprint and sales across all distribution networks (ecommerce, mass market, department stores, pharmacies, perfumeries, hair salons, branded and travel retail), in 2024 the Group generated sales amounting to €43.48 billion. With 21 research centres across 13 countries around the world and a dedicated Research and Innovation team of over 4,000 scientists and 8,000 Digital talents, L’Oréal is focused on inventing the future of beauty and becoming a Beauty Tech powerhouse.

In 2025, L’Oréal Groupe has been named the most innovative company in Europe by Fortune magazine, out of 300 companies, in a ranking spanning 21 countries and 16 industries in Europe.

Reflecting this leadership, L’Oréal Travel Retail envisions a bright future for the industry. With a burgeoning portfolio of iconic international brands – from luxury to accessible brands, from dermocosmetics to haircare – and its unparalleled understanding of travellers, L’Oréal Travel Retail constantly innovates to ‘re-enchant’ the shopping experience and deliver exceptional, unforgettable beauty moments, transforming every journey into an opportunity for discovery and delight.

Pernod Ricard is a worldwide leader in the spirits and Champagne industry, blending traditional craftsmanship, state-of-the-art brand development and global distribution technologies. The company believes in the power of collective advocacy for the industry, its people and the planet.

Pernod Ricard Global Travel Retail entered the travel retail industry in the early 1980s and today is the leader in value creation and in premium and prestige spirits within the channel. Restructured in 2017, the group brings together teams based in Asia Pacific, Americas and Europe, Middle East and Africa.

‘Créateurs de Convivialité’ and true to the company’s founding spirit, Pernod Ricard GTR brings people together through its prestigious portfolio of premium to luxury brands, including Aberlour, Absolut, Ballantine’s, Beefeater, Chivas Regal, Havana Club, Jameson, Malibu, Martell, G.H. Mumm, Pernod, Perrier-Jouët, Ricard, Royal Salute and The Glenlivet. The company also believes there can be no conviviality with excess, and it strives to be sustainable and responsible at every step, from grain to glass.

Travel is at the core of the business and Pernod Ricard GTR strives to deliver interactive, sustainable and engaging retail experiences for travellers, throughout their journey, powered by digital and shopper insights.

Pernod Ricard is listed on Euronext (Ticker: RI; ISIN Code: FR0000120693) and is part of the CAC 40 and Eurostoxx 50 indices.

Nestlé International Travel Retail (NITR) is part of Nestlé Enterprises S.A., part of the Swiss multinational business which ranks as the world’s largest food & beverage company.

NITR was created as a standalone business in January 1999, with a central office in Switzerland complemented with Regional Business Managers based in different regions across the world. The company’s mission is to bring excitement to all travellers and to introduce them to Nestlé’s leading brands and, in many cases, travel retail-exclusive products.

With ambitious targets for the Food and the Confectionery categories in travel retail, NITR is aiming to reach them through key partnerships while at the same time ensuring a sustainable future.

As the pioneer of global travel retail, ARI is recognised as one of the travel retail industry’s most experienced, trusted and agile operators. With a global footprint spanning 12 countries and 26 cities across Europe, North America and the Middle East, ARI is renowned for its customer-centric approach, creating bespoke, made-to-measure and authentic retail propositions tailored to each airport it serves. ARI is part of the Irish state-owned daa Group and currently has over 3,500 colleagues around the world, from its central support office in Dublin to its local expert team of professionals at each business unit.

ARI is proud to be a strategic partner of choice to some of the world’s leading airports and brands. Its commitment to delivering exceptional travel retail experiences is rooted in a promise to bring ‘Joy On Your Way’ to passengers, partners and colleagues alike. ARI has garnered a reputation for its innovative and commercially successful end-to-end retail proposition, uniquely designed to meet the evolving expectations of key passenger demographic across each of its locations.

Sustainability and responsible business practices are at the heart of ARI’s strategy. Guided by its ‘Journey with Purpose’ ESG roadmap, ARI champions sustainable operations, environmental stewardship and meaningful community engagement, ensuring it creates positive impact in every region.

Today, ARI continues to grow its global footprint, drawing on decades of expertise to redefine what airport retail can be. From pioneering store concepts to exceptional customer service, ARI remains dedicated to shaping the future of travel retail while honouring its legacy as an industry trailblazer, delivering ‘Joy On Your Way’ across the world.

Founded on 20 December 1983, Dubai Duty Free is one of the world’s largest single travel retail operators. In 2025, it achieved an historic milestone by recording annual sales of US$2.378 billion – an increase of +9.85% over 2024 – making it the most successful year in the retailer’s history.

Now employing over 5,800 people, the operation has consistently raised the benchmark for airport retailing and continues to grow. It currently operates around 40,000sq m of retail space across Dubai and Al Maktoum international airports.

Expanding on all fronts, Dubai Duty Free offers a wide range of products and services and stands as one of the greatest success stories in travel retail. Supported by strong marketing and innovative promotional campaigns, the retailer also maintains a high profile through an extensive sponsorship portfolio, with a particular focus on sporting events. As a result, Dubai Duty Free has become a major contributor to Dubai’s economy, reinforcing the city’s position as a world-class tourist, business and shopping destination.

In addition to the retail division Dubai Duty Free runs a Leisure Division, which includes The Irish Village in Garhoud and Studio One Hotel, the Creekside Hotel Dubai and the Dubai Duty Free Tennis Stadium, home to the Dubai Duty Free Tennis Championships.

Throughout its journey, Dubai Duty Free has received more than 800 industry awards from international, regional and local organisations, reflecting its continued excellence and leadership in travel retail.

DFP World is an airport-centric duty-free execution and governance platform for Africa, purpose-built to support airport landlords, global brand owners and concession stakeholders in the disciplined development of non-aeronautical revenues across the continent’s most complex and strategically important aviation markets.

The Group’s operating model is anchored in international airport duty-free environments, with primary execution focused on international departure terminals across Africa. Complementary channels – such as border duty-free, NGOs and diplomatic supply, and aviation-related distribution – operate strictly as controlled extensions of the airport duty-free ecosystem, governed by the same standards of compliance, traceability and channel discipline required by airport authorities, customs administrations and leading global brands.

DFP World delivers a governance-led route-to-market designed for African aviation contexts, where regulatory frameworks, infrastructure constraints and market volatility demand precision and control. The model aligns airport concession economics with brand-equity protection, ensuring long-term value creation rather than short-term volume expansion.

Centralised control defines channel eligibility, approval thresholds and execution parameters, while DFP World-controlled, licensed local operating companies within the group manage importation, bonded handling and point-of-sale operations under unified governance and clearly defined rules.

Execution is system-driven and audit-ready, supported by bonded logistics hubs, controlled inventory release and full end-to-end visibility from warehouse to airport. This capability is evidenced by DFP World’s work at Robert Mugabe International Airport, Harare, where a fully compliant aviation duty-free operation has been designed and deployed entirely from the ground up and is scheduled to open in April. The project required close coordination with aviation and customs authorities, bonded logistics structuring, banking integration and operational deployment under challenging local conditions. The retail concept prioritises high-conversion premium travel retail and regulated consumer goods, supported by modular store design, optimised passenger flow and staff trained to international airport service standards.

Across Africa, DFP World acts as a trusted execution partner, reinforcing airport commercial ecosystems through disciplined governance, concession alignment and partnerships built on credibility, transparency and durable long-term performance.

Still G.I.N. By Dre and Snoop is an ultra-premium botanical gin created by two of the most influential cultural icons of all time. Co-founded and developed hands-on by Dr. Dre and Snoop Dogg, Still G.I.N. represents their first pure bottled spirit and a confident expansion into the premium spirits space.

Defiantly smooth, Still G.I.N. stands out as a modern, light gin that is highly mixable and supremely drinkable. The liquid delivers elegant notes of vibrant citrus, including mandarin, lemon, orange and grapefruit, balanced with subtle jasmine, rose petal and cherry blossom floral layers, and grounded by classic botanicals, such as juniper and coriander. The result is a refined yet approachable flavour profile with an aromatic, memorable finish.

Crafted through vapour distillation in a copper pot and non-chill filtered, Still G.I.N. retains its natural oils to achieve greater depth, complexity and mouthfeel. Bottled at 42.5% ABV, the gin reflects a meticulous approach to quality and balance, shaped by Dre and Snoop’s direct involvement in every step of its creation, from flavour development to final presentation.

The distinctive honeycomb 1-litre bottle was designed by acclaimed designer Ini Archibong, pairing sculptural elegance with contemporary design. The name Still G.I.N. pays homage to the duo’s iconic collaboration ‘Still D.R.E.’, symbolising longevity, evolution and enduring relevance.

As the flagship pure spirit from By Dre and Snoop, Still G.I.N. brings together craftsmanship, cultural influence and modern luxury, offering a premium gin designed to resonate with today’s global traveller.

Newmark Group is a leading advisor and service provider to large institutional investors, global corporations and other owners and occupiers of commercial real estate. Working across four continents with over 8,500 professionals operating from 170 offices, Newmark’s platform has a global reach.

Newmark’s Aviation and Travel Retail Division is recognised as one of the most influential consultancies in the sector. From offices in New York, London, Copenhagen, Madrid and Hong Kong, the company works alongside airports, operators, investors and brands to tackle the challenges and opportunities of a rapidly evolving travel ecosystem.

Newmark’s expertise spans multiple disciplines, including:

• Capital Markets – financing solutions for travel hub investors
• Commercial Consulting – supporting airport authorities worldwide
• Retail Advisory – helping operators and brands build winning travel retail strategies
• Consumer Analytics & Trends – delivering insights that shape decision-making
• Airport Commercial Real Estate – from logistics and cargo to hotels and campus development

Newmark’s 360° perspective is built on first-hand experience across airports, train stations, airlines and cruise channels. By combining retail strategy, capital markets expertise and real-estate capabilities, the company creates integrated solutions that unlock value across the entire travel network.

Ranging from smaller regional airports to some of the world’s largest international hubs, Newmark is renowned for creating forward-thinking, consumer-centric commercial strategies.

Together with its partners, Newmark aims to anticipate market shifts, share insights and develop forward-thinking strategies that keep pace with evolving customer expectations. Collaboration is at the heart of what the business does, and Newmark is always looking to exchange ideas and drive innovation and champion long-term change in future business models, ensuring the travel sector thrives for decades to come.

One Red Kite is the leading, award-winning agency that turns travel retail data into specific recommendations and actions.

For brands, their specialised business model simplifies data cleaning and management, enabling effortless reporting and powerful analysis. Clients gain stress-free access to their global performance in just a few clicks. This gives them a clear competitive advantage while saving significant time, effort and cost.

Most importantly, client data is owned by the client and never used for any other purpose. Ever.

For retailers, One Red Kite is the pioneer of destination targeting and basket analysis, developing advanced tools that enable range optimisation tailored to specific passenger profiles. The company also delivers comprehensive category management projects, helping retailers uncover powerful insights that drive smarter decisions across range, space, in-store positioning, promotions and shopper targeting.

This year, the business launched its sister company Shopper Behaviour Ltd, a boutique research company specialising in Mystery Shopping, Basket Analysis and Shopper Research.

Over the years, One Red Kite has become synonymous with quality, service and trust. Its offerings are grounded in extensive experience across cross-functional commercial roles within a global travel retailer. The business is led by Founder and Managing Director Kevin Brocklebank, author of Travel Retail: An Insider’s Guide.

Founded in Dubai in 2008, Al Nassma Chocolate is the pioneer and the world’s first brand dedicated exclusively to premium camel milk chocolate. The brand was created with a clear vision, to craft a product that represents the authenticity, innovation and rich cultural heritage of the Arabian world.

From the very beginning, Al Nassma set out to redefine what luxury from the Middle East could taste like. The brand’s name, inspired by the gentle desert breeze, captures the essence of its story, refined, pure and deeply rooted in the region. Every Al Nassma chocolate is made using fresh camel milk sourced from local UAE farms, combined with carefully selected ingredients and produced in Dubai under the highest standards of European chocolate-making craftsmanship.

Each product reflects a perfect balance between regional authenticity and international excellence. From elegant bars and pralines to handcrafted gift boxes and travel retail exclusives, Al Nassma brings together tradition and modern indulgence. The brand has become a symbol of refined taste and cultural pride, appealing to travellers who seek something truly unique and meaningful to take home.

Al Nassma is more than a chocolate, it is a story of the desert, the heritage of the UAE and the artistry of fine confectionery. The brand continues to expand globally, proudly representing Dubai and the United Arab Emirates in leading airports, hotels and luxury retail spaces around the world.

As a brand that stands for authenticity, quality and innovation, Al Nassma remains committed to offering a one-of-a-kind experience, a taste that connects cultures and celebrates the Arabian spirit with every bite.

Mondelez World Travel Retail is the leading confectionery manufacturer in travel retail, that makes every traveler’s journey delicious in airports, ferries, airlines, and border stores across the globe. Thirty years ago, Mondelez took its first steps into the world of travel retail, driven by a vision to delight travelers around the globe. Today, its journey is fueled by a commitment to limitless innovation and the desire to make an impact, carving a path of success by rising to the exciting challenges of the ever-evolving industry.

Its iconic portfolio covers all main confectionery categories, with beloved brands such as Toblerone, Milka, Cadbury, Oreo, Daim, Côte d’Or, Mirabell, Marabou, Freia, LU, Suchard.

Qinwan stands as a modern ambassador of Arabic hospitality, elevating the art of premium dates and luxury gifting into a global expression of refined taste. Established in 2017, the brand has rapidly evolved from a boutique concept into an international presence spanning Doha, London, Dubai and Riyadh. Its vision intertwines authenticity and innovation, offering products and experiences that honour tradition while embracing contemporary craftsmanship.

At the heart of the brand is a commitment to excellence: hand-selected dates, artisanal fillings, elegant packaging and a seamless fusion of flavour, culture and design. This dedication is reflected across Qinwan’s flourishing retail network, which includes more than ten boutique and café locations, each crafted as an immersive space that celebrates nature’s luxury. The flagship Qinwan Café in Msheireb, Doha, exemplifies this philosophy – an inviting sanctuary where date-infused dishes, speciality coffee and warm Arabic hospitality create a distinctive culinary experience.

Qinwan’s international expansion underscores its growing influence. The brand has secured a prestigious presence at Harrods in London, offering personalised date selections guided by expert connoisseurs. Upcoming openings at Rosewood Chancery in London and multiple destinations across Dubai further strengthen its position in the luxury food & beverage landscape.

Strategic partnerships extend Qinwan’s reach into the world of hospitality and travel, including collaborations with Qatar Airways and Mandarin Oriental Riyadh. Through café trucks, curated retail counters and bespoke gifting collections, Qinwan continues to share the richness of its heritage with global audiences, embodying a timeless celebration of culture, flavour and elegance.

2.0 & Partners is a boutique travel retail consultancy with decades of collective experience across the global travel retail industry. The team works in close partnership with airports, retailers and brands to design bespoke, high-impact strategies that elevate the airport experience and deliver measurable commercial results.

The company operates across two complementary business suites: Location & Brand Planning (LBP) and Customer eXperience Management (CXM).

Through its LBP division, 2.0 & Partners supports brands entering or expanding within travel retail and advises airports and retailers on curating compelling, location-specific offers that resonate with today’s travelling shopper.

The CXM business suite is an integrated system of services, focused on empowering frontline teams across travel retail. This is achieved through three key steps: Measure, Train and Coach. The heart of the Measure pillar is the 2.0 & Partners Strategic Mystery Shopping, the only mystery shopping service created exclusively for travel retail and delivered by industry experts to offer in-depth and actionable insights. The Train pillar is built around the company’s dedicated Retail Academy 2.0 service and tailored Academy programmes, each crafted to meet a specific need or skill set – from the Cultural Academies to the Airport Ambassador and Onboarding Academies, each one helps elevate a specific part of the business. To turn theory into real-life application, the 2.0 & Partners Coaching services offer a focused and structured support network for frontline staff, including onsite mentoring, coaching hotlines and community platforms which close the gap between training and the real world of travel retail.

Benoy is an international architecture and commercial strategy studio, integrating design with commercial intelligence.

For over three decades, Benoy’s Commercial Strategy & Advisory team (formerly Pragma) has provided data-driven intelligence for airport developments globally, including Heathrow, Brussels, Bengaluru, Dubai, Changi, JFK and Manchester Terminal 2.

Benoy’s approach addresses the commercial performance of airport environments alongside passenger experience and operational requirements, applying passenger analytics, financial modelling and market intelligence throughout the design process to ensure commercial strategies are spatially achievable and operationally resilient.

Capabilities include:

• Passenger Intelligence & Market Analysis: segmentation, behavioural analysis and competitive intelligence to inform terminal commercial strategy
• Commercial Strategy & Positioning: defining optimal retail, F&B and concession mix for terminal environments
• Commercial Space Planning: integrating revenue optimisation with terminal design and operational systems
• Financial Modelling & Business Case Assessment: revenue forecasting benchmarked against airport performance data
• Commercial Advisory: portfolio strategy and assessment of tenant proposals.

With studios internationally, Benoy works across aviation, hospitality, mixed-use, retail and masterplanning.

Dayholi is a technology-driven immersive experience company redefining how people explore, connect, and engage with the world through virtual reality. Founded in 2021 and headquartered in Graz, Austria, Dayholi specializes in high-end 8K 360° live streaming, immersive VR domes, and multi-sensory virtual experiences designed to remove the limitations of time, distance, and physical presence.

At the core of Dayholi’s offering is its proprietary immersive ecosystem, combining ultra-high-resolution visuals, real-time streaming, spatial audio, and interactive environments to deliver premium virtual travel, live events, corporate solutions, and branded experiences. Through its advanced technology, Dayholi enables audiences to attend concerts, explore destinations, participate in training sessions, and engage with brands remotely — with a level of reality previously unattainable.

Dayholi operates across multiple sectors including travel and tourism, entertainment, culture, education, and corporate collaboration, working with partners to create scalable, impactful, and future-ready solutions. Innovation, experience design, and execution excellence are central to the company’s approach, supported by a strong commitment to sustainability and responsible growth.

Recognized internationally for its innovation, Dayholi has received awards for excellence in virtual reality and immersive technology, reinforcing its position as a leader in next-generation experiential solutions.

To learn more about Dayholi, please visit dayholi.com.

Le Damas Sweets is a Dubai-based premium confectionery manufacturer and one of Dubai’s leading souvenir chocolate brands, recognised for blending tradition with innovation. Rooted in a heritage that traces back to 1951 in Damascus, Le Damas officially launched in Dubai in 2014 and has since grown into a trusted travel retail brand known for authentic flavours, premium quality and distinctive presentation.

The Le Damas portfolio includes the signature Dubai Chocolate Series, featuring Pistachio Kunafa, Crispy Lotus Cream, Kunafa Bueno, Mango Passion, Matcha, Cotton Candy and Sugar-Free variations, as well as mini bars and chocolate bites. In addition, the company offers a Heritage Line that includes Baklava & Nawashif, Maamoul (date and nut-filled cookies), and premium nut mixes and cookies – crafted with hand-layered filo pastry, roasted nuts and traditional moulds.

Le Damas products are manufactured in Dubai and designed to capture the spirit of the city through modern packaging and high-quality ingredients. The company’s continued success is supported by strong consumer demand, product innovation and proven performance in travel retail markets. Le Damas has been featured in regional and international media outlets, including travel retail and business publications, reflecting the brand’s growing recognition and market presence.

With a commitment to quality, consistency and standout gifting experiences, Le Damas continues to expand its assortment and partnerships across key duty-free and retail destinations.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years.

The traditional Swiss company, with its roots in Zürich, is a global leader in the premium chocolate category, offering a portfolio of world-famous products, including the iconic Lindor truffle.

The Lindt & Sprüngli Global Travel Retail team brings this tradition of excellence to international travellers, transforming every journey into a moment of indulgence and enchanting the world with chocolate.

Travel Food Services (TFS) is a leading player in the fast-growing Indian airport travel quick-service restaurant (QSR) and lounge sectors with system-wide presence at 18 airports across India, Malaysia and Hong Kong.

The travel QSR business comprises a range of curated food & beverage concepts, adapted to cater to evolving customer demands. With a portfolio of 135 partner and in-house brands, TFS operates 464 travel QSRs across India and Malaysia as of 30 September. TFS also has travel QSR outlets at select highway sites in India.

The lounge business comprises designated areas within airport terminals, accessible primarily by first and business class passengers, members of airline loyalty programmes, select credit card and debit card holders, and members of other loyalty programmes. TFS operates a network of 37 lounges across India, Malaysia and Hong Kong.

TFS is founded by one of India’s leading hospitality players, K Hospitality Corp, and has partnered with the UK-listed SSP Group (SSP). TFS benefits from K Hospitality Corp’s 50-year expertise across the F&B industry in the Indian sub-continent, and SSP’s 60 years of rich experience of the global travel retail market.

TFS is transforming the travel experience for travellers through a variety of cuisines across its diverse formats of restaurants, cafes, bars, food courts and lounges.

For more information, please visit www.travelfoodservices.com/

A subsidiary of TAV Airports, TAV Operation Services is among the world’s leading airport hospitality operators, combining deep industry expertise with operational excellence.

With over two decades of experience in the travel and aviation sector, the company is a trusted partner to global brands, offering comprehensive lounge management and end-to-end premium airport services, and serving more than 7 million passengers annually.

Operating across 61 countries and 200 airports worldwide – from Chile to Japan, including the USA, Europe, Türkiye, and Central Asia – TAV Operation Services delivers premium travel and loyalty solutions through its flagship brands: Primeclass, Extime Lounge, HelloSky, Treva, TAV Passport, and LoungeMe.

The company partners with leading airlines, financial institutions and airport operators to provide a variety of guest-centric services – including lounge management, meet-and-greet, fast track, porter and airport transfers – across nearly 400 service points worldwide.

With a clear focus on service excellence, sustainability and digital innovation, TAV Operation Services continues to redefine the airport experience – making travel more seamless, connected and memorable for today’s modern traveller.

Founded in 1995, EVERRICH Duty Free celebrates its 30th anniversary this year, marking three decades of dedication to integrity, professionalism, innovation and public welfare. Guided by an altruism-driven mission, EVERRICH has built a strong presence across Taiwan’s major airports, harbours and offshore islands, delivering high-quality services to travellers from around the world.

With a forward-looking vision and global mindset, EVERRICH has partnered closely with the government through Public-Private Partnerships to develop innovative airport facilities and services. These efforts have earned significant recognition, including three Taiwan Executive Yuan Public Construction Golden Thumb Awards (Special Excellence), as well as international honours such as Skytrax and Frontier Awards. In 2023, EVERRICH received the Airport FAB + Hospitality Award for Best Representation of Local Culture, showcasing Taiwan’s cultural richness on the global stage.

Committed to customer-centric innovation, EVERRICH continues to redefine travel retail through ecommerce, digital engagement and loyalty ecosystems, while advancing ESG and sustainable tourism by promoting energy conservation, carbon reduction and circular economy practices. A pioneer in sustainability reporting, EVERRICH was the first retailer in global travel retail to publish and verify a sustainability report, remaining rooted in Taiwan while connecting the world by bringing the island’s beauty and culture to every journey.

Kavalan is Taiwan’s first and pioneering single malt whisky distillery. Established in 2005 in Yilan, Kavalan marked the beginning of whisky making in Taiwan and redefined what subtropical maturation could achieve.

The distillery draws its character from Snow Mountain meltwater and the unique climate that creates Kavalan’s signature tropical fruit profile and smooth, elegant texture.

Kavalan is owned by King Car Group, one of Taiwan’s most established food & beverage companies. Founder T. T. Lee and Chairman Y. T. Lee were both inducted into the World Whiskies Awards Hall of Fame in 2018 in recognition of their contribution to modern whisky making.

Over the past decade the distillery has earned nine World’s Best titles internationally. Solist Vinho Barrique was named World’s Best Single Malt at the 2015 World Whiskies Awards while Solist Amontillado was honoured as World’s Best Single Cask Single Malt in 2016. In 2025, Solist PX Sherry Single Cask Strength and Kavalan LÁN were jointly awarded Best of the Best Single Malt Whisky at the Tokyo Whisky and Spirits Competition, the first time two whiskies have shared the title.

Kavalan’s excellence has been recognised across the industry. The distillery was named Distiller of the Year at the International Wine and Spirit Competition in 2017. From 2020 to 2025, the company received the Worldwide Whisky Producer of the Year title at the International Spirits Challenge, while in the same period continuing to garner global acclaim, including Whisky of the Year, Distillery of the Year and Master Distiller of the Year at the International Whisky Competition.

Kavalan also ranks seventh in Drinks International’s World’s Most Admired Whiskies.

Today, the company stands as one of the most awarded whisky brands in the world with more than 950 gold medals. It is now the ninth-largest malt whisky distillery worldwide by production volume, producing around 10 million bottles annually.

The distillery has welcomed over 10 million visitors, and its whiskies are available in more than 50 markets globally.

As Taiwan’s first whiskey distillery, Kavalan continues to represent the island on the global stage through innovation, craftsmanship and a deep sense of place.

Nature, quality and a love for things well done have been making Loacker’s delicious wafer and chocolate specialities so unique since 1925.

Today, just like 100 years ago, we craft most of our products surrounded by mountains in Auna di Sotto, South Tyrol and Heinfels, East Tyrol – at over 1,000 metres above sea level.

Embracing the road less travelled has transformed Loacker from a small pastry shop in Bolzano into a world-renowned brand, delighting consumers in over 110 countries.

The spirit remains the same: all in the name of goodness, even when it means making bold choices. Our products offer 100% natural taste from selected ingredients, without added flavourings, colours or preservatives.

A family-run company, which took ‘Società Benefit’ status in 2025, Loacker reinforces its commitment to positive social and environmental impact through responsible business strategies and further investment in research.

Piquadro is an Italian tech-design brand specialising in premium leathergoods for business, travel and everyday mobility. Founded in 1998, the brand is driven by a distinctive combination of design, performance and functionality, addressing the needs of frequent travellers and professionals who value innovation over fashion trends.

Piquadro uses leather sourced from Leather Working Group-certified tanneries and high-performance recycled fabrics. The company is carbon neutral for Scope 1 and 2 and is part of the Piquadro Group, which also includes The Bridge and Lancel. Piquadro operates through a global distribution network spanning over 50 countries.