Thabet Musleh is Chief Retail and Hospitality Officer at Qatar Airways, overseeing the Group’s retail and food & beverage operations through Qatar Duty Free (QDF), as well as Internal Media Services, Dhiafatina Hotels, Qatar Airways’ global lounge portfolio and Qatar Aircraft Catering Company.

Max Heinemann is the Owner and Co-Chief Executive Officer of Gebr. Heinemann.

Yvonne Chan is the Chief Operating Officer of China Duty Free Group (CDFG), the country’s leading duty-free operator. She brings over 30 years of executive leadership in the luxury retail and brand sector across China and the Asia Pacific region.

Martijn Steur is the Founder and Managing Director of Kinetic Consultancy, a well-respected international advisory firm specialising in the commercialisation of high-traffic locations such as airports, rail hubs and mixed-use environments. With over 25 years of experience in the airport and travel retail industry, Martijn combines executive-level strategic insight with deep, hands-on operational knowledge.

Aude Ferrand is the Chief Executive Officer of TAV Operation Services and Chief Commercial Officer at Groupe ADP-owned TAV Airports Holding.

As Global EVP of Strategy & AI at Lagardère Travel Retail, Qihua Wang leads the company’s global artificial intelligence transformation, reimagining business processes and accelerating value creation through data and intelligent technologies.

With over 21 years at The Estée Lauder Companies, Umair Ansari has had the privilege of growing through a diverse set of experiences across geographies, brands and business functions.

Patrick Coveney is a strong, strategic and purposeful leader at SSP Group – a US$5 billion food travel business now operating in almost 40 countries across the world. Patrick joined SSP as Group CEO in 2022. He reset the strategy, team and culture of the business, delivered rapid growth, and has executed a number of acquisitions across North America and Asia.

Joost Rosmuller leads Mondelēz International’s World Travel Retail business, overseeing a global portfolio of iconic brands across airports, border shops, cruise lines, and other duty-free and travel hubs. With 30 years of leadership experience in the FMCG sector, he has held senior roles in marketing, sales, strategy and general management at Unilever, LEGO, Cadbury and Mondelēz.

Susan Gray is a Managing Partner of airport commercial planning and strategy consultancy Concession Planning International (CPI). She has nearly 30 years’ experience in the airport industry, starting her career as an airport journalist, working for travel F&B operator SSP in global communications and business development roles, and for the past 17 years as a highly respected consultant to airports worldwide.

Heidi Köpple is the Head of Commercial Centers at Zurich Airport, overseeing the strategic direction and commercial growth of diverse operations, including retail, services, advertising and dining across both airside and landside areas.

Julie Lassaigne became Secretary General of European Travel Retail Confederation (ETRC), the trade association representing the European Duty Free and Travel Retail channel, in 2019.

Éric Trichot has been Managing Director of Public Tenders & Marketing (PT&M) since 2003.

Caroline Maurs joined PT&M in 2025 as Associate Director following a year as Commercial Director West Switzerland with Swiss Federal Railways.

Eva Yu began her L’Oréal journey in 2000 as Brand Manager for Biotherm in Hong Kong, where she successfully developed the brand into one of the market leaders.

Philipp Ahrens joined Vienna Airport as Senior Vice President Center Management in 2021. He oversees a team of approximately 100 people covering retail, F&B and service units at the travel hub.

Halil İbrahim Anasoy is Head of Non-Aviation Commerce at Istanbul Airport, one of the world’s largest aviation hubs hosting over 110 airlines and 80 million passengers annually. He leads a team of 68 professionals managing more than €1 billion in annual non-aviation revenue, covering retail, F&B, hospitality, logistics, advertising and airport city development.

With over 25 years of experience in retail, marketing and brand development, Hani Ezra Hussin leads the commercial strategy across Malaysia’s 39 airports.

Isabel Zarza has more than 25 years’ experience in the travel retail industry, having held various positions with Aldeasa, World Duty Free, Dufry and now Avolta.

Kim Gray is an airport commercial strategy specialist with more than 20 years’ experience delivering non-aeronautical revenue programmes, commercial masterplans and spatial strategies for major international airports. His career spans senior client-side roles and global consultancy leadership, with a strong focus on aligning commercial ambition with passenger experience and terminal design.

With more than 20 years’ experience in the airport management business, Gonzalo Velasco has built a strong track record in driving commercial revenue growth across major international airports. His current role as a Director at Steer involves him overseeing airport consultancy projects on a global scale.

Beste Ermaner is the Vice President of Global Travel Retail at Philip Morris International (PMI). She leads PMI’s strategic transformation in the duty-free and travel retail sector, driving the company’s vision toward a smoke-free future.

Kreol Arakulath is Executive Director at Kreol Group, a diversified consumer goods conglomerate operating across multiple categories from fashion to food, and across distribution channels including travel retail, modern trade and ecommerce. A second-generation entrepreneur born into the duty-free world, Kreol has experienced the industry from nearly every angle: distributor, retailer, brand owner, logistics partner, marketer, service provider and investor.

Simon Black leads Newmark’s Aviation and Travel Retail division, driving innovation and shaping the future of the global travel retail industry. With over 25 years of experience, he is widely recognised as a leading authority in travel retail.

Lennard Niemann is a specialist in innovation consulting and corporate development, currently steering venture initiatives as the Managing Director at GHARAGE with offices in Germany and Singapore. While rooted in brand and design, he shifted into venture capital throughout his journey.

Recently elected as President of TFWA, Sarah Branquinho has long been an active advocate for the duty-free and travel retail industry and the key role all stakeholders play in enhancing transport infrastructure and the passenger experience for all travellers.

Frédéric Chevalier started his career in private equity and management consulting and joined Lagardère Travel Retail in 2008 as Executive Vice President in charge of Strategy, Innovation and Sustainable Development.

Arthur Reijnhart is a seasoned senior executive in the retail and energy sector with over 20 years’ experience in commercial roles across the world. In 2022 he became a member of Royal Schiphol Group’s Executive Committee, leading all Commercial, Real Estate and Cargo activities as Chief Commercial Officer.

Chris Gwilliam serves as the Chief Growth Officer at Airport Dimensions, a global specialist in designing, building and operating airport experiences.

Belinda Jain is Vice President, Customer Experience & Commercial at JFKIAT – the operator of Terminal 4 at New York JFK International Airport. As a seasoned industry expert, Belinda has more than 20 years of experience leading the development and operations of premium and luxury brands and airports globally, with a proven track record of delivering customer-centric programmes.

Norbert Onkelbach is a commercial director with extensive knowledge of the airport industry and wide experience in aeronautical & non-aeronautical planning, commercial concession programmes, business development and client relationships.

Rajeev Panjwani currently serves as Head – ARAYA Lounges at Travel Food Services Global. He is responsible for leading the overall business, with oversight of business development, commercial and operational performance across the ARAYA Lounges portfolio. His focus is on launching and scaling the ARAYA brand through disciplined growth, strong partnerships and consistent delivery of premium airport lounge experiences.

Lewis Allen has over 30 years of consultancy experience supporting airports, operators and brands to optimise the value they extract from commercial venues and customer journeys.

Luigi Battuello is Chief Commercial Officer of SEA Milan Airports, leading non-aviation business activities and aviation marketing.

Adriana Echandi is a Costa Rican business leader and Chief Executive Officer of Morpho Travel Experience, a company that has helped redefine travel retail in Latin America through experience-driven, culture-led concepts. Her professional journey is rooted in hands-on growth – beginning on the sales floor and evolving into executive leadership – shaping a management style grounded in operational excellence, humility and long-term vision.

Pravat Paikray is Vice President, Commercial at Bangalore International Airport, serves as a Board of Director at Dufry Retail India and is Head of Bengaluru Airport Services.

Fraser Brown became Retail Director at Heathrow on 1 November 2018, including taking on the Property Portfolio in December 2020 for two years. His roles at the UK’s busiest airport have included Head of Travel Services and Managing Director of Ultra Global PRT. He also spent over four years at Heathrow Express as Managing Director and formerly Commercial Director.

A global executive with over 30 years of international business development experience for consumer goods and prestige brands, Antonin Carreau is Global Director of Beauty for Avolta.

Leonardo Ferracina is Managing Director Global Travel Retail for Parfums Christian Dior. In this role he oversees all business operations pertinent to travel retail for Parfums Christian Dior, as well as coordinating the Travel Retail business for other LVMH Beauty brands.

Jérôme Lepage is Marketing & Business Development Director for JCDecaux, the number one outdoor advertising company worldwide and transport advertising leader with more than 150 airports and 257 contracts in metros, buses, railway and tramways.

Slava Cheglatonyev has a robust aviation background with over 15 years of executive experience. At Airport Council International (ACI) World, his primary responsibilities include economic policy, advocacy and committee management. He serves as Secretary of the ACI World Economics Standing Committee (WESC) and the Airport Non-Aeronautical Revenues and Activities Subcommittee of WESC. He also represents ACI at the ICAO Airport Economics Panel, the Air Transport Regulation Panel, and the Economic Commission during the ICAO Assembly.

Andrew Ford is a seasoned leader in the global airport commercial ecosystem, with deep expertise in enhancing commercial strategies and driving retail revenue growth.

Dr Jan-Henrik Andersson’s profound expertise includes operations, sales and marketing, commercial, digital transformation, change management, value change engineering, and sustainable creation and expansion of new business and brands. In November 2021, he joined Munich Airport as Chief Commercial Officer and Chief Security Officer, including IT/Digital (CIO) and Technology (CTO) (since 2024).

Jennifer Juul is Vice President, Business Development at SSP America, where she leads growth initiatives across a significant airport portfolio in Canada and the USA. A relationship-driven business developer and strategic negotiator, she is known for helping airports and concessionaires build commercially strong partnerships that respond to changing passenger expectations, bringing together commercial strategy, concept development and cross-functional leadership to deliver winning outcomes.

Sammy Patel serves as Vice President of Commercial for Vantage Group and Chief Executive Officer of Midway Partnership, the firm responsible for the commercial redevelopment at Chicago Midway International Airport. As a member of Vantage’s executive team, he shapes the company’s global commercial vision, driving growth through innovative partnerships, revenue generation and long-term public-private collaborations.

Svetlana Simeonova is a senior executive with over 25 years’ experience in airport commercial development and customer experience. She is widely recognised for her strategic mindset, strong leadership and hands-on approach to building sustainable commercial performance in complex airport environments.

Ray Hernan is CEO of ARI (Aer Rianta International) where, since 2018, he has successfully led the company’s global travel retail growth. As well as navigating the business through the challenging global pandemic, Ray has also overseen new business acquisitions, the extension and redevelopment of existing operations, and record commercial success across ARI’s key markets, solidifying ARI’s reputation as a leading, trusted and respected global operator.

Mélanie Guilldou was appointed CEO of Lagardère Travel Retail in Saudi Arabia in October 2024. Under her leadership, Lagardere Travel Retail Saudi Arabia has achieved significant milestones, including the promising expansion of its operations from retail to dining, the opening of new flagship locations, and strategic partnerships. She was appointed Foreign Advisor for France in August 2025.

Marcus Spahn leads non aero strategy and data driven commercial transformation at the holding level for MATARAT’s nationwide network of 27 airports, including Riyadh’s King Khalid International Airport and King Abdulaziz International Airport in Jeddah. With two decades of international airport experience across three continents, he is known for strengthening and innovating both non aeronautical revenues and passenger experience during major airport transformations.

Sara Trabulsi is a distinguished senior executive and the current Chief Human Resources Officer at Al Waha Travel Retail. With a career spanning over 20 years, she has established herself as a visionary leader in human capital and shared services, known for aligning complex business strategies with innovative people solutions.

Ian Foster is a globally recognised leader in the travel retail industry, bringing over 30 years’ executive experience across some of the world’s most dynamic airport environments.

Martin Moodie created The Moodie Davitt Report (then called The Moodie Report) in 2002, driving it to prominence from a start-up to the leading provider of business intelligence for the travel retail and airport commercial revenue sectors. He also conceived The Trinity Forum, The Foodie Report and the Airport Food & Beverage (FAB) Conference & Awards.

Dermot Davitt is one of the most experienced editors and commentators working in the travel retail media. He joined what was then The Moodie Report in April 2006 as Deputy Publisher, becoming a shareholder and President in August 2015.

Stefano Baronci serves as the Director General of Airports Council International (ACI) Asia-Pacific & Middle East, the trade association advocating for the interests of airports across the Asia Pacific and Middle East regions.

Justin Erbacci began his current role as Director General of Airports Council International (ACI) World in September 2024.

Olivier Jankovec became the Director General of the European Region of the Airports Council International (ACI) in September 2006. He first joined ACI EUROPE in March 2006 as Director of Strategy & Communications.