Salvatore’s career spans 25+ years in HR, Organizational Design and Transformational change within global retail and brands. His career foundations were built across several progressive roles at Unilever and L’Oréal prior to joining the travel retailer Nuance Group as Executive VPHR.
Following acquisition by Dufry, the largest global travel retailer, in 2015 he grew to later become the Chief Global Organization and Transformation Officer, a member of the Group Executive Committee and Board member at Hellenic Duty Free.
Through his time in industry, he has headed the selection and collaboration with executive search firms for the hiring of C suite and Operating Boards globally. Furthermore, he has worked closely with multiple consulting firms and advisors on Organization design and readiness, Leadership Development Programs, Training initiatives, Retail Excellence Programs, New business start-up, Merger and Integration projects, Change Management and Transformation initiatives on a global scale.
His reason to move from the boardroom of our industry to that of consulting with delivery is founded on an aspiration to make a wider difference. To work with leaders, add value and support those within the industry who face the challenges that Salvatore has has experienced.
Stefano Baronci is the Director General of Airports Council International (ACI) Asia-Pacific, an association representing the interests of airports in Asia Pacific and the Middle East. Appointed in December 2019, Baronci is responsible for driving and executing the strategic plan of the association and overseeing a team of professionals at the Regional Office based in Hong Kong.
Baronci has 22 years of analytic and representational experience at national and international levels in the aviation sector, representing both airport and airline industries. He is very familiar with the ACI community, having previously served as the Director of Economics at ACI World in Montreal and Senior Policy Manager at ACI Europe in Brussels. He has also served as Secretary General of Assaeroporti, the Italian airport operators association, and Assistant Director and ATM Infrastructure Expert at the International Air Transport Association (IATA).
Baronci, a native of Italy, holds an Executive MBA from Warwick University in the United Kingdom and graduated with a Law degree from La Sapienza University in Rome, Italy. He is married with two children.
A graduate of leading European business school École supérieure de commerce de Paris, Vincent Boinay joined L’Oréal Luxe in 1992. In his 25 years at L’Oréal, he has held several positions in the travel retail field – not only in France but also in Japan, where he was Vice-President of Nihon L’Oréal KK (Japan) from 2007 to 2011. While with Nihon L’Oréal he repositioned the company’s Luxury Division and initiated the development of new modern self-assisted beauty with local partners.
In 2012 Vincent took up the position of Global Retail Director of L’Oréal Luxe to drive the company’s Worldwide Retail Excellence Program. He was promoted to Managing Director of L’Oréal Travel Retail in 2014 and was promoted to President in 2015.
Boinay, who is also a member of the L’Oréal Executive Committee, has enjoyed an impressive 30-year career with the French beauty powerhouse, many of them within the travel retail channel which he has headed with great distinction since 2015.
Zenola Campbell serves as the Vice President of Concessions at Dallas Fort Worth (DFW) International Airport. Ms. Campbell develops strategies that focus on maximizing revenues in passenger-related concessions, advertising, rental cars, sponsorships and related revenues within the Airport terminals, including passenger services enhancements and telecommunications.
Prior to DFW Airport, Ms. Campbell’s extensive knowledge and background earned her key executive positions with companies including McDonald’s Corporation and Director of Customer Segments for Blockbuster Inc.
Zenola most recently was awarded “Property Manager of the Year” by AX Magazine, formally ARN. Her work in the industry has been recognized both nationally and internationally. In 2017 received the Industry Contributor award from the global Food and Beverage Airport Conference. As an award-winning advertising executive, her professional memberships include The Greater Denton County Chapter of the Links, Women’s Food Service Forum, The Dallas Theatre Center Trustee Board, Las Colinas Chamber of Commerce and STEP Up.
Ms. Campbell holds a Bachelor of Arts in Communications from Rutgers University and a Masters of Business Administration in International Marketing from the University of Dallas as well as a 2010 International Airport Professional graduate.
Mr. Charles Chen, joined CDFG in 1987, has worked 30 years in the duty free industry, and successively held leadership positions as Director of Liquor Sales and Marketing Department, Chief Representative of European Office, President of CDFG Commerce & Trade Co., Ltd., Assistant President, Vice President of CDFG. He has concurrently served as the General Manager of CDFG Boao Commerce & Trade Co., Ltd., and the Head for Haitang Bay Project.
Throughout his work in CDFG merchandising area, Mr. Charles Chen expressed his global skill sets in international travel retail arena, which was advantageous for his work to launch Sanya International Duty Free Shopping Complex —the world’s largest duty-free shopping mall.
Long is Executive Vice President Digital Ventures and Marketing for DFS Group, responsible for leading the global Marketing teams as well as our digital initiatives and programs.
Long has over 20 years of experience in omnichannel marketing, e-commerce and brand loyalty. He joined DFS from the Galaxy Entertainment Group in Macau where he was Vice President Digital. He was formerly Director of CRM and Digital Commerce Development for Mead Johnson Nutrition in Guangzhou, and Head of Digital and Partnerships for Greater China for InterContinental Hotels Group. He has also worked for 360i, TMP Worldwide and The Coca-Cola Company.
Long has a Bachelor of Science degree in Marketing from Jacksonville State University in Alabama, United States. He speaks English, Mandarin and Spanish.
Ramesh Cidambi is the Chief Operating Officer of Dubai Duty Free and is responsible for all aspects of the company’s operation, reporting to the Executive Vice Chairman & CEO.
His responsibilities include both the retail and leisure business of Dubai Duty Free.
Prior to his promotion to his current role, Ramesh has held a variety of senior positions in the company with responsibility for areas such as Information Technology, Logistics, retail development in both Dubai Airport’s covering over 40,000 square metres of retail space and the Dubai Duty Free Leisure business through the Jumeirah Creekside Hotel and The Irish Village Bar and Restaurant (in two locations). He has been with Dubai Duty Free for over thirty years, during which time it has grown to be one of the world’s largest airport retailers in a single location with sales of US$2.029 billion in 2019.
He also maintains his links with the domestic retail market through the chairmanship of the Merchants Advisory Board and as a board member of Dubai’s Retail Business Group. His primary leisure interests are sailing (with his wife Alpana) and the practice of Iyengar Yoga.
Andrew Cowan is the Managing Director of Diageo Global Travel. Andrew overseas the strategic direction and leads the team who direct Diageo’s well-loved brands into the world of travel retail, across the world’s most famous airports, cruise-liners and more.
Prior to moving to Global Travel Andrew led the African Emerging Markets division of the African region, directing business operations across Ghana, Ethiopia, Cameroon, Indian Ocean, Angola and several other WACA countries. His experience of emerging markets within Africa includes his time as Group Managing Director and CEO at East African Breweries (EABL), overseeing the Kenya, Uganda and Tanzania businesses.
Andrew joined Diageo in May 2008 as General Manager, Diageo Northern Ireland and was appointed to the role of Commercial Director, Diageo Island of Ireland for two years before moving in 2011 to lead the Diageo GB business until his appointment to EABL.
Andrew’s experience straddles corporate leadership, strategy development, operational management as well as sales and marketing. An established business leader, with a wide range of strategic and commercial expertise garnered over 20 years in the FMCG sector.
He specialises in building multi-year consumer-led strategies and has a passion for commercial execution. His previous roles have seen him grow market share across key categories and countries, while also growing employee engagement and developing diverse and high performing leadership teams.
Dermot Davitt is one of travel retail’s most experienced editors and commentators. He joined what was then The Moodie Report in April 2006 as Deputy Publisher, becoming a shareholder and President in August 2015.
He manages the company’s flourishing digital and magazine division and plays a key leadership role on the industry’s leading B2B website, MoodieDavittReport.com.
Previously Dermot spent ten years at Duty-Free News International, six of them as Editor-in-Chief.
Based in Galway, Ireland, Dermot is a highly experienced conference moderator. He has chaired and facilitated many of the travel retail industry’s leading events over the years, including FAB, The Trinity Forum, MEADFA, the TFWA Asia Pacific Conference, the Nordic Travel Retail Seminar and many others.
Originating from the highlands of Scotland, Stewart Dryburgh graduated in Civil Engineering before beginning a marketing and sales career in London. He joined Nestlé’s UK confectionery business in 1998.
Stewart first led Nestlé International Travel Retail from 2002 to 2005. During this period he was influential in accelerating the growth of the confectionery category, and was a prominent supporter of the first Trinity Forum in 2003. In 2006 he became General Manager for Confectionery with Nestlé South Asia, then in 2009 he moved to Nestlé’s head office in Switzerland as head of global marketing for Nestlé’s leading confectionery brand KitKat.
Having returned to Nestlé International Travel Retail in 2016, Stewart is thoroughly enjoying leading the Nestlé team in supporting their retail partners to exploit the category’s full potential. With its ambition to build food into the #1 most purchased category in travel retail, Nestlé is once again providing category leadership within the industry.
Luis Felipe de Oliveira
Luis Felipe joined ACI World as Director General in June 2020 bringing with him vast experience in commercial and technical aviation.
He successfully led the Latin American and Caribbean Air Transport Association (ALTA) between October 2017 and May 2020, promoting positive change in the organization. Prior to joining ALTA, Luis Felipe served as World Fuel Services’ Vice President Supply Development for Latin America and Caribbean where he was responsible for improving World Fuel’s aviation fuel business in the region.
For 10 years, Luis Felipe served IATA, leading fuel and airport campaigns with governments, oil companies, fuel service providers and airports for the Americas, Africa and the Middle East regions, based in Switzerland. He also served 12 years at Shell with a focus on Latin America and the Caribbean, and Africa and Europe, based in The Netherlands.
He is a Chemical Engineer and graduated from the Catholic University of Rio de Janeiro and has a postgraduate qualification in Finance from the University of São Paulo, an MBA from Dom Cabral Foundation in São Paulo, and Post MBA from Kellogg University in Chicago.
Andrew Ford has a thorough knowledge of the global travel industry, particularly as it pertains to improving airport non-aeronautical revenues.
He commenced his career with 12 years at Allied Domecq, culminating as Marketing Director Asia Pacific overseeing the company’s portfolio of wine & spirit brands in the region. Following 7 years in Paris as CEO of TFWA (Tax Free World Association), in 2006 his fondness for Asia took him to Hong Kong to become Vice President, Global Business Development with DFS Group.
In 2016 Andrew developed Paccaya Resources Ltd. as a travel industry advisory firm based in Hong Kong. The team works primarily with governments and airports to improve traveller journeys and harness increased spend. Improving airport non-aeronautical returns, particularly those from retail, has been key to Paccaya’s success.
During his career Andrew has been an Executive Board Member of the Pacific Asia Travel Association (PATA), and President of the Asia Pacific Travel Retail Association (APTRA). He works extensively with Airports Council International (ACI) and is the recent past Chair of the WBP Advisory Board and Vice Chair of ANARA (Airport Non-Aeronautical Revenues & Activities).
Vinoop Goel is the Asia-Pacific Regional Director of Airports & External Relations for the International Air Transport Association (IATA). He is based at their Asia-Pacific regional office in Singapore. Vinoop leads a team that is responsible for all IATA’s activities in the Asia-Pacific region relating to Airports including Infrastructure development, Passenger Facilitation, Cargo and Security. In addition to this, Vinoop also heads the External Affairs and Sustainability department for the region that is responsible for Environment, Sustainability, Government Regulations and other Aviation policy matters.
Vinoop has a degree in Computer Science and Engineering from IIT, Delhi in India. He has more than 3 decades of aviation industry experience including a 14-year stint in Japan and has been with IATA since 2005.
Paul Griffiths is CEO of Dubai Airports, with the responsibility for the operation and development of Dubai International (DXB) – the world’s busiest airport for international passengers, as well as Dubai World Central (DWC).
Paul joined Dubai Airports as its first CEO in October 2007. A year later, on 14 October, Paul was instrumental in the flawless launch of Terminal 3 at DXB and on 27 June 2010 successfully opened the Emirate’s second airport, DWC. He achieved another milestone in Dubai’s aviation history on 2 January 2013 with the opening of Concourse A, the world’s first purpose-built A380 facility and again with Concourse D on February 24, 2016. Paul also oversaw the opening of the passenger terminal at DWC on 27 October 2013. On December 20, 2018, Paul joined Dubai Airports’ Chairman HH Sheikh Ahmed bin Saeed Al Maktoum in welcoming DXB’s billionth passenger.
Under Paul’s leadership, Dubai Airports successfully managed through the Covid-19 crisis – acknowledged by the world’s aviation and airline industry as a challenge unprecedented in history and became one of the earliest hubs to welcome back international tourists. He led the teams at DXB and DWC to support a massive repatriation operation in close coordination with diplomatic missions, UAE authorities, airlines, and other service partners to help nearly half a million people get back to their homes during the first global lockdown in 2020. Paul played a crucial role in the recovery of DXB’s operations and growth through travel corridor arrangements with several key markets as well as by lobbying the industry to push for standardised testing-based travel protocols. Paul spearheaded a campaign to keep the hibernating parts of the airport ready for reopening at very short notice which played a critical role in enabling the timely and smooth reopening of Terminal 1 and Concourse D in June 2021 and Concourse A in November 2021.
Prior to moving to Dubai, Paul was MD of London’s Gatwick Airport. Before joining airport operator BAA in 2004, he spent 14 years with the Virgin Group, working closely with Sir Richard Branson as a Board Director of the Virgin Travel Group, responsible for the commercial activities of both Virgin Atlantic Airways and Virgin Trains.
Todd Handcock is President, Asia Pacific at Collinson, a global leader in the provision of traveller experiences, customer benefits and loyalty solutions that win deeper, more valuable customer relationships.
Collinson’s traveller experiences include the world’s leading airport lounge and experiences programme, Priority Pass, as well as travel insurance, identity assistance, flight delay, international health and travel risk management solutions. Priority Pass’s sister brand, Airport Dimensions, is also a key investor in Inflyter and Servy, airport e-commerce platforms and marketplaces for contactless order and pay at airport restaurants.
Todd has over 25 years of experience in the region, with leadership roles across sales, marketing and operations. He has supported clients in diverse industries including banking, insurance, consumer, retail, travel and hospitality, and has a deep understanding and appreciation for the complex challenges faced by businesses in today’s rapidly evolving landscape.
Before joining Collinson, Todd was President Europe, Middle East and Asia Pacific for Kognitiv Corporation and before that held senior leadership roles with Williams Lea Tag and BT Global Services.
Todd sits on the Collinson International Global Board, is the Immediate Past Chairman and Current Head of the Governors’ Council of the Canadian Chamber of Commerce in Hong Kong.
As the cliché has it, some of us are born entrepreneurs. Born to Kosovan parents and raised in Austria, Fjolla brings the Mediterranean warmth and humour to her Austrian identity and education with a positivity that is almost spiritual and most certainly infectious.
Fjolla is the founder of Brand Embassy, a promotions agency in Vienna and Graz with a pool of over 6.000 promoters and the cradle of many marketing creative solutions for travel retail. She founded her company shortly after graduating with an MA in marketing from Campus 02 in Graz, and has been serving lifestyle and luxury brands and events in Austria for 13 years now.
In the last couple of years Fjolla toyed with an idea of building a unique virtual travelling experience. Yet the everyday running of Brand Embassy emptied her of time and energy. When events came to a stop during Covid crisis, so did her business. Yet Fjolla did not stop. She founded dayholi, the first worldwide company with the technology to beam people into events and places with 360 degree live stream and 8K quality including smell and wind sensations.
A dynamic professional with more than 25 years of experience in the Aviation business
(Airport & Airline) and Strategy including Commercial, Marketing & Brand enhancement, Business development, Air Service Development, Operational, Regulatory, Competitor and an overall industry perspective.
Séverine Lanthier is a member of Lagardère Travel Retail’s global Executive Committee. As Chief Strategy and Development Officer for the group and Chief Operating Officer for Asia, she has responsibility for the group’s strategy, global business development and external communications, in addition to overseeing operations across Asia.
Séverine joined Lagardère Travel Retail in April 2020, from global luxury group Kering, where she had been Gucci worldwide travel retail director, and Kering Group global head of travel retail since 2015. Between 2004 and 2015, Séverine had already worked for Lagardère Travel Retail, where she launched operations in China and became Country CEO until 2008. She then managed several business development initiatives in Europe which led to the acquisition of Aeroporti di Roma’s duty-free activities in 2012, which she ran as CEO until 2015, successfully managing the integration in Lagardère Travel Retail.
Séverine holds a MSc from Paris Dauphine University in Management-Marketing, as well as a Master’s Degree in Entrepreneurship from Lyon’s School of Management (EM Lyon Business School).
Martin Moodie created The Moodie Davitt Report (then called The Moodie Report) in 2002, driving it to prominence from a start-up to the leading provider of business intelligence for the travel retail and airport commercial revenue sectors. He also conceived The Trinity Forum, the Airport Food & Beverage (FAB) Conference & Awards.
A New Zealander, now based out of Hong Kong, China, Martin has been involved in this industry for 35 years. From 1992 he was Editor and, from 1996, Managing Director of Duty-Free News International.
In 2002 he took the fateful decision to step out on his own and develop travel retail’s first digitally led media and business intelligence service. Within two years The Moodie Report was market leader, a position it has since strengthened.
Today The Moodie Davitt Report ranks as one of the world’s most successful and respected business-to-business multimedia titles, enjoying strong readership and respect levels all around the globe. The title has embraced the digital age with zeal and is synonymous with innovative, immediate and highly visual coverage of major industry developments. In 2017 Martin received the Frontier Award for Outstanding Contribution to the Industry.
Thabet Musleh is Vice President of Qatar Duty Free (QDF), the Middle East’s second-largest duty free retailer and over the past three years its most dynamic. He is the man charged with driving all commercial revenues at the state-of-the-art Hamad International Airport (HIA) in Doha, including the extraordinary HIA Expansion project opened in time for FIFA World Cup Qatar 2022.
Qatar Duty Free has been the region’s brightest light throughout the pandemic, investing heavily in its consumer and commercial offer and this year opening a flurry of stores and F&B outlets across the existing South and North Nodes. Then, of course, there is the Expansion project, which surely ranks as the modern-day wonder of the airport world.
Thabet leads the company’s retail, inflight, food & beverage and in-house advertising divisions. He brings more than a decade of experience in the retail sector. He joined QDF’s parent company Qatar Airways in 2016 as Head of Retail Operations for the national carrier’s duty free business. Prior to that, he spent ten years at World Duty Free Group in the UK, holding a number of senior roles across London’s three biggest airports: Heathrow, Gatwick and Stansted.
Phillip Nguyen is the Vice President – Business Development at Imex Pan Pacific Group (IPPG), a diversified conglomerate that controls a majority of the Vietnamese market in distributing luxury and mid-tier fashion brands such as Salvatore Ferragamo, Burberry, Dolce & Gabbana, Rolex, Cartier,Nike, Gap, Cotton On, etc.
IPPG has invested in other different sectors, such as Air Cargo, Logistics, F&B Franchising, Shopping Mall Investment and Management, Free Trade Zone development, Terminal Infrastructure (Cam Ranh International Terminal) and Non Aviation Service Business such as Duty Free, Airport Retail, F&B and Commercial Advertising at the airport.
Phillip leads the Duty Free and Travel Retail divisions and is co-founder of Pulse Active. Previously, he was the Country Manager for Nike Vietnam. Phillip is now responsible for identifying opportunities and implementing strategic investments to grow the portfolio and create employment for the local economy.
He is an alumnus of Australia – Viet Nam Leadership dialogue.
Liz Ortiguera is a senior executive with over 25 years of global experience and expertise in general management, marketing, business development, and partner network management. Liz is passionate about innovation, business transformation, and community building. Her career spans several industries -travel/lifestyle, technology, financial services, and pharmaceuticals. She has
experience in working at both multinational corporations including American Express and Merck and start-up environments in software as a service (SaaS), e-commerce, and ed-tech. For 10 years she was the General Manager forAmex’s Travel Partner Network in Asia-Pacific, managing partnerships with top
travel management companies, MICE, and leisure agencies in the region. She is able to adeptly work across cultures and business environments to catalyse opportunities and drive growth.
In her personal life, she has been a continual advocate for poverty eradication programmes and education initiatives across the region. Liz is an alumna of the Stanford University Graduate Business School, Columbia University Business School, New York University, and The Cooper Union in New York.
Krystyna Pokholchuk joined ACI World in 2014 to insource Airport Service Quality (ASQ) program. She was instrumental in establishing relationships with members and business partners, developing processes, tools and deliverables, onboarding, and customer care. Currently oversees Airport Customer Experience Accreditation, helping airports enhance their customer experience management, identify, and implement new practices, and improve customer satisfaction. She has over 15 years of multifaced international experience and proven success in cross-functional roles including business development, process improvement, change management, and customer experience.
Xavier Rossinyol, born 1970, was appointed as Dufry CEO on June 1, 2022. In his career, he covered various positions at Areas (member of the French group Elior) with responsibility for finance, controlling, strategic planning from 1995 to 2003.
He then joined Dufry for a first time, where he was appointed Chief Financial Officer from 2004 to 2012. From 2012 to 2015, Xavier was responsible as Chief Operating Officer EMEA & Asia for the Dufry operations in this important geographic region.
In 2015, he was appointed Chief Executive Officer of gategroup, the leading global airline catering, retail onboard and equipment solutions provider, which he led until 2021.
Xavier Rossinyol holds a Bachelor’s degree in Business Administration at ESADE (Spain), an MBA at ESADE and at the University of British Columbia (Canada and Hong Kong), as well as a Master’s degree in business law from Universidad Pompeu Fabra (Spain).
Mr. Rostworowski graduated from Concordia University in Fine Arts in 1987 and from Université de Montréal in Business and Marketing in 1991 at H.E.C. (Hautes Études Commerciales). In 2010 he received an Executive Certificate in Strategy and Innovation from the MIT Sloan School of Management. He has 30 years of airline/airport senior level experience in Operations, Commercial services, Business Development, Marketing and Finance.
On the airline side, he worked for Canada 3000 airlines where he managed operations for Montreal and certain other regions. He later worked for at Air Canada’s Corporate Real Estate department, managing the airline’s real estate installations for different cities, as well as rates and charges at different airports. On the airport side, he joined Aéroports de Montréal’s (ADM) Business Development department in 2003, having as his main objective the identification of new types of products, services and technologies to be introduced at Montreal-Trudeau International Airport to improve passenger processes and increase revenues. He was also tasked with anticipating the evolution of the installations according to technological changes in the industry.
He joined ACI World in early 2015 to provide guidance and support to the airport community in terms of standards, recommended practices and industry collaboration to identify how to best improve airport efficiency, the passenger processes and the overall travel experience while ensuring safety and security at all touchpoints of the journey. His responsibilities at ACI World include Commercial services and Business development, the ACI Airport Service Quality (ASQ) Program, APEX, Global Training, Airport Assessments Program, Communications and Marketing.
Sandra Tassilly has over twenty years’ experience working in FMCG sales and marketing across multiple continents. Over the past ten years she has held key commercial roles within Diageo’s Global Travel business serving the international travel retail community. Most recently she was appointed Commercial Director APAC, MENA and India for Diageo Global Travel, based in Singapore. She has focused on emerging stronger as markets move away from the pandemic period, putting energy into strengthening customer relationships and remaining agile
Alby Tsang is General Manager, Retail Portfolio at the Hong Kong International Airport (HKIA).
Alby oversees the entire retail portfolio, including the advertising concession, in HKIA. He works closely with the tenants to deliver a world-class airport retail experience through strong trade mix, appealing ambience, convenient services as well as active passenger engagement. He is also responsible for the airport’s overall retail planning, including both current assets and future expansion projects.
Alby is professionally a chartered general practice surveyor. Prior to joining HKIA in 2014, he had worked for several leading developers in Hong Kong working on major shopping malls in Hong Kong, Macau and Beijing.
Sunil Tuli, an Indian-born citizen of Singapore, is the Chief Executive Officer of Hong Kong-based King Power Group (Hong Kong) and is responsible for the company’s duty free & travel retail activities.
One of the most experienced and respected executives in the global duty free and travel retail industry, Sunil is also President of the Asia Pacific Travel Retail Association (APTRA), having served
with APTRA since it was founded in 2005. He has held the position of President for four terms, most recently since 2020. APTRA is a not for profit membership organisation with a mission to
strengthen, nurture & protect the duty free and travel retail industry in the Asia Pacific region. Its membership comprises retailers, brands, airports, food & beverage operators and airlines.
Sunil’s career in the travel industry began in 1984, when he joined India Tourism Development Corporation as General Manager, responsible for the management of duty free shops at Delhi,
Bombay, Calcutta, Madras and Trivandrum airports.
Between 1990-2002 he worked with Swiss duty free group Weitnauer (now Dufry) in a number of roles, joining as General Manager for the business in Singapore and progressing to become Chief
Operating Officer for Asia Pacific and The Middle East.
In addition to his role as Chief Executive Office at King Power Group, Sunil also serves on the board of directors for King Power Singapore, Yam Seng Pte Ltd Singapore, King Power Traveller (Hong Kong), and King Power Australia. He is also on the Board of Bordeaux wine producer Chateau Bernadotte and Hookedge (UK).
Heidi Van Roon
As Founder and President for the SPARK Group of Companies Heidi gives voice and leadership to Sales and HR excellence for Luxury Retail. Her no-nonsense approach has proven savvy, effective and genuine. She sees the strategy level and knows how to translate a vision into the day-to-day practical tasks. Heidi combines an analytical and caring approach as evidenced by the high ratings as an employer of choice. She believes that when an employer takes care of their team, they will in turn be empowered to take care of their customers on the front line in a way that digital can’t. Heidi’s leadership style is founded on well-informed context, courageous and creative collaborations, bespoke promotional programs, and genuine heart. SPARK won the “Team of the Year – Americas” award by Frontier in 2021 and are a finalist in the 2022 Frontier Awards for: “Collaboration of the Year” and for “Campaign of the Year” in Cannes, October 2022.
Tina Williams serves as Toronto Pearson’s Business Development Lead, instrumental in building Strategic Partnerships & Brand Experiences for the airport. A charismatic leader with over 20 years of experience structuring and managing strategic brand partnerships for Canada’s largest premier properties, she has a keen multi-dimensional understanding of partnerships from the brand, consumer, and property perspectives.
Tina’s passion and core competencies include partnership strategy development, partnership sales and complex contract negotiation. She brings a distinct perspective for the ultimate customer experience with A-list partners and brands to create memorable relationships through innovative and insight driven opportunities that deliver strong return on investment targets and goals for all involved.
Her background in contract negotiation, alternative dispute resolution and Second City improv training are invaluable assets giving her a unique vantage point to develop creative approaches to marketing problems and creative solutions to meet the needs for all parties.
When she is not dreaming about partnerships, she enjoys travel, good food and anything to do with being on a lake or an ocean.
Mathieu Daubert started his career in strategy consulting in London in 1995. From 1996 up to 2007, he has held various positions in French Department stores, first at Le Bon Marché, part of LVMH Group, and then at Le Printemps, part of Kering.
In April 2007, Mathieu Daubert joined the retail division of Groupe ADP, to make commercial activities a major source of value creation and customer experience for the company. In May 2018, he joined the EXCOM of Groupe ADP as CCO and is leading the new EXTIME project he will present during the Trinity Forum.
Sue Kyung Lee
Sue Kyung Lee leads global prestige skincare brand SK-II. If one were to write a tagline for Sue Kyung Lee, it will be “Everything she touches turns to gold.” With over 25 years of experience in Procter & Gamble, Sue Kyung (SK) has led business transformation and growth across brands in the hair, skin and personal care sector and core Asia markets.
Under her leadership, Olay and Safeguard Greater China grew to become the biggest and fastest growth engine of P&G Skin and Personal Care portfolio, P&G Korea—the fastest growing market in the Asia Pacific (APAC) region and Head & Shoulders—the #1 anti-dandruff shampoo brand in APAC.
A passionate brand builder and strategic business leader, Sue Kyung’s excellent track record of driving outstanding business and organization results is underpinned by her deep consumer knowledge, game-changing approach to brand building, extensive omni-channel industry expertise as well as passion for people.
As the first female Korean executive in P&G Korea, and one of the few Asian woman leaders in the P&G, Sue Kyung is champion and role model of Diversity & Inclusion as well as female empowerment. During her time as the APAC Diversity & Inclusion leader from 2018 to 2019, she supported other women in breaking through gender barriers. Significant milestones include harmonizing maternity leave across all APAC markets and growing female representation at the APAC managerial level to 50% through impactful initiatives. In recognition of her drive for diversity and inclusion at work, Sue Kyung was awarded the 2019 P&G Global Inspirational Leadership Award in Cincinnati – the highest accolade within P&G’s D&I awards.
Sue Kyung holds a Master of Business Administration from Yonsei University, South Korea. In her spare time, she enjoys arts and music appreciation, travelling and spending time with her husband, Won Ho and son, Ryan.
Mike leads the Accenture Travel Industry business across our Growth Markets, all countries except North America and Europe, that includes airline, airport, hospitality and tourism organisations. In this role, Mike leads a team of Travel Industry experts who craft highly relevant and targeted propositions from the extremely valuable set of Accenture capabilities to deliver on the promise of human ingenuity and technology. Mike is actively engaged with the C-suites of our most significant Travel clients as they grapple with industry defining issues such as delivering personalization at speed and scale, retail transformation, digital health passports and achieving a step change in operational efficiency through the pervasive analysis of data in real time.
Lim Peck Hoon
Peck Hoon started her career with Civil Aviation Authority of Singapore in 1994 and held various management appointments before rising to head the Commercial
Division in 1999. With the corporatisation of Changi Airport Group in 2009, she was appointed as the Executive Vice President overseeing the Commercial Cluster.
Throughout her career, Peck Hoon has led various retail development and asset enhancement projects at Changi Airport including Jewel Changi Airport. Besides
overseeing the Commercial Cluster, the retail and F&B concessions and other rentable premises at the airport, she is currently also heading the Enterprise Digital
Ecosystem & Business team, which oversees and drives the Changi Airport digital ecosystem and transformation journey with the aim of delivering a cohesive omnichannel
experience to the Changi customers for better customer satisfaction and value capture.
Peck Hoon enjoys travelling and food. During Covid, her latest passion is cookingup a storm in the kitchen!
Teo Chew Hoon
Chew Hoon is Managing Director of Airside Concessions at Changi Airport Group where she leads the management and growth of Changi Airport’s travel retail. She is responsible for shaping the strategy behind the growth of Changi Airport’s retail, food & beverage and services businesses within the transit areas, the development of annual anchor campaigns such as Win With Changi and World of Wines and Spirits, and the airport’s e-commerce portal, iShopChangi.
With more than 25 years of experience in the retail and operations as well as transport industries, Chew Hoon has paved the way for many innovations in Changi Airport, including its latest foray into the e-payment ecosystem Changi Pay, and iShopChangi’s transformation into a marketplace for travellers and non-travellers. She believes that the spirit of continual innovation underpins Changi’s retail strategy and is the driving force for many of her team’s new ideas and developments. Under her stewardship, Changi Airport has clinched several awards for the business, including Most Supportive Approach to Retail – DFNI Asia Pacific Awards 2021, Airport of The Year – DFNI-Frontier 2020 Asia Pacific Awards, and Best Digital and Social Media Offer – Travel Retail Awards 2019.
Committed to the omni-channel digital transformation of Changi Airport’s consumer experience, Chew Hoon radiates passion and creative energy, and firmly believes in attracting and grooming the next generation of innovative leaders.
Mohit Lal has a rich and diverse background spanning more than 30 years in the food & beverage industry. He began his career as a finance professional with Nestlé in 1986, and was employed in various capacities across India before being appointed by Italian confectionery producer Perfetti as its CFO in 1996. Three years later he joined Seagram as its CFO for India, and remained in that position after Seagram was acquired by Pernod Ricard Group.
In 2006 Mohit moved to Irish Distillers, again as CFO, where he remained for five years before returning to the sub-continent to work as Managing Director for Pernod Ricard India. He was appointed Managing Director of Pernod Ricard Travel Retail Asia in 2015, and in the following year he was promoted to CEO of Pernod Ricard Global Travel Retail.
Mohit says that the key element of his work philosophy is unleashing the power of aligned and committed teams as a means of creating competitive advantage.
A passionate believer in the potential of the global travel retail business, Jaya Singh is the Managing Director of the channel’s number one confectionery supplier, Mondelez World Travel Retail. He is also in charge of the European Export business unit of Mondelēz International.
Jaya has experience in almost every region of the world, in both domestic and travel retail environments. He previously served as Global Sales Director WTR, Head of Global Key Accounts and before that Region Director Middle East, Indian Sub-continent, Asia Pacific and Oceania WTR.
Prior to this, Jaya ran his own business which focused on training and personal development. He is a firm believer that the potential success of any organization and the realization of opportunities lies in identifying, developing and unleashing the potential of people in the commercial environments in which they operate. Carrying this credo from business to other domains, Jaya does a lot of private work in his spare time helping people identify, release and realize their own potential.
Jaya served as president of the TFWA Management Committee in 2021. He previously sat on the board of the Asia Pacific Travel Retail Association (APTRA) from 2009 until 2018, and held the position of President of APTRA between 2013 and 2017. He also sat on the board of the Duty Free World Council from 2013 to 2017.
Ms Hung is an aviation and retail veteran with more than 20 years of experience in airport commercial development, operations management and airline development.
Ms Hung currently leads the Enterprise Digital Ecosystem & Business Division (EDEB) in CAG. In this exciting phase of CAG’s development, the EDEB group is responsible for the digital transformation of the organization and overseas the orchestration of the personalization roadmap and omni-channel Changi customer journey for the enterprise. As part of the group, she oversees the departments of Enterprise Data Science & Management – responsible for deepening customers insights, building up data capabilities for optimal data exploitation; DIVA – the enterprise digital incubator and kitchen to drive experimentations; Changi App –drives development and strategy of the key digital node; Digitech leads the efforts in powering CAG’s digital platforms with right technology and capabilities; and the Strategy & Performance (SP) team that manages overall performance of the Enterprise Digital Ecosystem.
Prior to returning to CAG, Ms Hung was the CEO of Jewel Changi Airport and oversaw the completion of the development and construction of the project and spearheaded the official opening of Jewel in 2019. In the early stages of the project prior to the formation of the company, Ms Hung was instrumental in the initial conceptualization of the mix-used complex and has led her team in the planning and development of Jewel for close to 10 years. Post-opening, she continues to be deeply involved in the day-to-day operations and running of the complex.
Before her secondment to Jewel, Ms Hung was Senior Vice President of Changi Airport Group’s Landside Concessions Division and oversaw the commercial activities across the landside of all Changi Airport terminals. Ms Hung was in the vanguard of airport transformation and played a pivotal role in key development initiatives which more than doubled the landside commercial offerings at Changi Airport; and introduced a host of new retail and F&B concepts to the airport.
From 2006 to 2010, Ms Hung was the Head of Airport Operations in Terminal 2 and, subsequently, Terminal 3; where she managed the terminals and covered responsibilities from ground operations to passenger experience and facilities. During this period, she also played a vital role in the opening of the new terminal, Terminal 3. In those appointments, Ms Hung was also responsible for delivering overall customer service excellence in Changi Airport and creating a memorable passenger experience. These included introducing facilities such as the world’s tallest play-slide in an airport, as well as, organizing marquee events like the Changi Airport Race, the first-ever jetliner versus car race in Asia.
Ms Hung started her career in aviation with the Civil Aviation Authority of Singapore and subsequently with the Ministry of Transport. She was actively involved in the area of airlines development and the promotion of air traffic rights at the national level. In that role, she also provided expertise in her study of long-term competitive issues for the aviation industry in Singapore.
Ms Hung was awarded the Singapore Inc. Overseas Scholarship and holds double Bachelor’s degrees in Civil & Environmental Engineering, and Economics from the University of Michigan, Ann Arbor. She also holds a Masters degree in Management Science and Engineering from Stanford University.