Mr. Charles Chen, joined CDFG in 1987, has worked 30 years in the duty free industry, and successively held leadership positions as Director of Liquor Sales and Marketing Department, Chief Representative of European Office, President of CDFG Commerce & Trade Co., Ltd., Assistant President, Vice President of CDFG. He has concurrently served as the General Manager of CDFG Boao Commerce & Trade Co., Ltd., and the Head for Haitang Bay Project.
Throughout his work in CDFG merchandising area, Mr. Charles Chen expressed his global skill sets in international travel retail arena, which was advantageous for his work to launch Sanya International Duty Free Shopping Complex —the world’s largest duty-free shopping mall.
Patrick joined SSP in April 2022 as Group CEO. He previously spent 14 years as Group CEO of Greencore Group plc, a leading producer of convenience foods in the UK and Ireland, having joined in 2006 as CFO. Prior to Greencore, he worked for nine years at McKinsey & Company in Europe and North America, latterly as Managing Partner for Ireland. Patrick serves as a non-executive director of Glanbia plc and Core Media. He was a Rhodes Scholar at Oxford University (earning an M.Phil and D.Phil in Management Studies) and holds a B.Comm (First Class) from University College Cork.
Phillip Nguyen is the Vice President – Business Development at Imex Pan Pacific Group (IPPG), a diversified conglomerate that controls a majority of the Vietnamese market in distributing luxury and mid-tier fashion brands such as Salvatore Ferragamo, Burberry, Dolce & Gabbana, Rolex, Cartier,Nike, Gap, Cotton On, etc.
IPPG has invested in other different sectors, such as Air Cargo, Logistics, F&B Franchising, Shopping Mall Investment and Management, Free Trade Zone development, Terminal Infrastructure (Cam Ranh International Terminal) and Non Aviation Service Business such as Duty Free, Airport Retail, F&B and Commercial Advertising at the airport.
Phillip leads the Duty Free and Travel Retail divisions and is co-founder of Pulse Active. Previously, he was the Country Manager for Nike Vietnam. Phillip is now responsible for identifying opportunities and implementing strategic investments to grow the portfolio and create employment for the local economy.
He is an alumnus of Australia – Viet Nam Leadership dialogue.
Chief Strategy and Development Officer, Chief Operating Officer for Asia and member of the Global Executive Committee. Lagardère Travel Retail
Séverine Lanthier is a member of Lagardère Travel Retail’s global Executive Committee. As Chief Strategy and Development Officer for the group and Chief Operating Officer for Asia, she has responsibility for the group’s strategy, global business development and external communications, in addition to overseeing operations across Asia.
Séverine joined Lagardère Travel Retail in April 2020, from global luxury group Kering, where she had been Gucci worldwide travel retail director, and Kering Group global head of travel retail since 2015. Between 2004 and 2015, Séverine had already worked for Lagardère Travel Retail, where she launched operations in China and became Country CEO until 2008. She then managed several business development initiatives in Europe which led to the acquisition of Aeroporti di Roma’s duty-free activities in 2012, which she ran as CEO until 2015, successfully managing the integration in Lagardère Travel Retail.
Séverine holds a MSc from Paris Dauphine University in Management-Marketing, as well as a Master’s Degree in Entrepreneurship from Lyon’s School of Management (EM Lyon Business School).
Stefano Baronci is the Director General of Airports Council International (ACI) Asia-Pacific, an association representing the interests of airports in Asia Pacific and the Middle East. Appointed in December 2019, Baronci is responsible for driving and executing the strategic plan of the association and overseeing a team of professionals at the Regional Office based in Hong Kong.
Baronci has 22 years of analytic and representational experience at national and international levels in the aviation sector, representing both airport and airline industries. He is very familiar with the ACI community, having previously served as the Director of Economics at ACI World in Montreal and Senior Policy Manager at ACI Europe in Brussels. He has also served as Secretary General of Assaeroporti, the Italian airport operators association, and Assistant Director and ATM Infrastructure Expert at the International Air Transport Association (IATA).
Baronci, a native of Italy,holds an Executive MBA from Warwick University in the United Kingdom and graduated with a Law degree from La Sapienza University in Rome, Italy. He is married with two children.
Luis Felipe joined ACI World as Director General in June 2020 bringing with him vast experience in commercial and technical aviation.
He successfully led the Latin American and Caribbean Air Transport Association (ALTA) between October 2017 and May 2020, promoting positive change in the organization. Prior to joining ALTA, Luis Felipe served as World Fuel Services’ Vice President Supply Development for Latin America and Caribbean where he was responsible for improving World Fuel’s aviation fuel business in the region.
For 10 years, Luis Felipe served IATA, leading fuel and airport campaigns with governments, oil companies, fuel service providers and airports for the Americas, Africa and the Middle East regions, based in Switzerland. He also served 12 years at Shell with a focus on Latin America and the Caribbean, and Africa and Europe, based in The Netherlands.
He is a Chemical Engineer and graduated from the Catholic University of Rio de Janeiro and has a postgraduate qualification in Finance from the University of São Paulo, an MBA from Dom Cabral Foundation in São Paulo, and Post MBA from Kellogg University in Chicago.
President Asia Pacific and Global Board Member, Collinson
Todd Handcock is President, Asia Pacific at Collinson, a global leader in the provision of traveller experiences, customer benefits and loyalty solutions that win deeper, more valuable customer relationships.
Collinson’s traveller experiences include the world’s leading airport lounge and experiences programme, Priority Pass, as well as travel insurance, identity assistance, flight delay, international health and travel risk management solutions. Priority Pass’s sister brand, Airport Dimensions, is also a key investor in Inflyter and Servy, airport e-commerce platforms and marketplaces for contactless order and pay at airport restaurants.
Todd has over 25 years of experience in the region, with leadership roles across sales, marketing and operations. He has supported clients in diverse industries including banking, insurance, consumer, retail, travel and hospitality, and has a deep understanding and appreciation for the complex challenges faced by businesses in today’s rapidly evolving landscape.
Before joining Collinson, Todd was President Europe, Middle East and Asia Pacific for Kognitiv Corporation and before that held senior leadership roles with Williams Lea Tag and BT Global Services.
Todd sits on the Collinson International Global Board, is the Immediate Past Chairman and Current Head of the Governors’ Council of the Canadian Chamber of Commerce in Hong Kong.
Fraser Brown became Retail Director at London Heathrow on 1 November 2018, following more than four years as Commercial Director and then Managing Director with Heathrow Express. Prior to this he worked at Gatwick Airport as Head of Travel Services, before moving across London to Heathrow.
Fraser’s roles at the UK’s busiest airport have included Head of Travel Services and Managing Director of Ultra Global Personal Rapid Transport. For the first ten years of his career he was engaged in various commercial roles with ExxonMobil in the UK, Belgium and Spain. Fraser holds a degree in Economics, and has Executive Education Diplomas from INSEAD and London Business School.
Sunil Tuli, an Indian-born citizen of Singapore, is the Chief Executive Officer of Hong Kong-based King Power Group (Hong Kong) and is responsible for the company’s duty free & travel retail activities.
One of the most experienced and respected executives in the global duty free and travel retail industry, Sunil is also President of the Asia Pacific Travel Retail Association (APTRA), having served
with APTRA since it was founded in 2005. He has held the position of President for four terms, most recently since 2020. APTRA is a not for profit membership organisation with a mission to
strengthen, nurture & protect the duty free and travel retail industry in the Asia Pacific region. Its membership comprises retailers, brands, airports, food & beverage operators and airlines.
Sunil’s career in the travel industry began in 1984, when he joined India Tourism Development Corporation as General Manager, responsible for the management of duty free shops at Delhi,
Bombay, Calcutta, Madras and Trivandrum airports.
Between 1990-2002 he worked with Swiss duty free group Weitnauer (now Dufry) in a number of roles, joining as General Manager for the business in Singapore and progressing to become Chief
Operating Officer for Asia Pacific and The Middle East.
In addition to his role as Chief Executive Office at King Power Group, Sunil also serves on the board of directors for King Power Singapore, Yam Seng Pte Ltd Singapore, King Power Traveller (Hong Kong), and King Power Australia. He is also on the Board of Bordeaux wine producer Chateau Bernadotte and Hookedge (UK).
Ramesh Cidambi is the Chief Operating Officer of Dubai Duty Free and is responsible for all aspects of the company’s operation, reporting to the Executive Vice Chairman & CEO.
His responsibilities include both the retail and leisure business of Dubai Duty Free.
Prior to his promotion to his current role, Ramesh has held a variety of senior positions in the company with responsibility for areas such as Information Technology, Logistics, retail development in both Dubai Airport’s covering over 40,000 square metres of retail space and the Dubai Duty Free Leisure business through the Jumeirah Creekside Hotel and The Irish Village Bar and Restaurant (in two locations). He has been with Dubai Duty Free for over thirty years, during which time it has grown to be one of the world’s largest airport retailers in a single location with sales of US$2.029 billion in 2019.
He also maintains his links with the domestic retail market through the chairmanship of the Merchants Advisory Board and as a board member of Dubai’s Retail Business Group. His primary leisure interests are sailing (with his wife Alpana) and the practice of Iyengar Yoga.
Vice President of Concessions, Dallas Fort Worth International Airport
Zenola Campbell serves as the Vice President of Concessions at Dallas Fort Worth (DFW) International Airport. Ms. Campbell develops strategies that focus on maximizing revenues in passenger-related concessions, advertising, rental cars, sponsorships and related revenues within the Airport terminals, including passenger services enhancements and telecommunications.
Prior to DFW Airport, Ms. Campbell’s extensive knowledge and background earned her key executive positions with companies including McDonald’s Corporation and Director of Customer Segments for Blockbuster Inc.
Zenola most recently was awarded “Property Manager of the Year” by AX Magazine, formally ARN. Her work in the industry has been recognized both nationally and internationally. In 2017 received the Industry Contributor award from the global Food and Beverage Airport Conference. As an award-winning advertising executive, her professional memberships include The Greater Denton County Chapter of the Links, Women’s Food Service Forum, The Dallas Theatre Center Trustee Board, Las Colinas Chamber of Commerce and STEP Up.
Ms. Campbell holds a Bachelor of Arts in Communications from Rutgers University and a Masters of Business Administration in International Marketing from the University of Dallas as well as a 2010 International Airport Professional graduate.
Chief Commercial Officer, Ontario International Airport
Dan Cappell has over 30 years’ experience in senior executive roles across all sides of the Trinity. In 1994 he established and then managed Nestle International Travel Retail for 8 years prior to moving to Abu Dhabi Duty Free as Deputy Managing Director. Following a brief spell with ARI Middle East, Dan returned to Abu Dhabi Airports Company in various roles and became the Chief Commercial Officer in 2015. Dan retired from the Middle East in 2018 and joined Jacobs Engineering as a consultant that ultimately led to his appointment as Chief Commercial Officer for Ontario International Airport in Southern California. Dan is currently managing his transition from this role to an advisor to the CEO on a part time basis.
Chief Operating Officer, Noida International Airport
A dynamic professional with more than 25 years of experience in the Aviation business
(Airport & Airline) and Strategy including Commercial, Marketing & Brand enhancement, Business development, Air Service Development, Operational, Regulatory, Competitor and an overall industry perspective.
General Manager, Nestlé International Travel Retail
Originating from the highlands of Scotland, Stewart Dryburgh graduated in Civil Engineering before beginning a marketing and sales career in London. He joined Nestlé’s UK confectionery business in 1998.
Stewart first led Nestlé International Travel Retail from 2002 to 2005. During this period he was influential in accelerating the growth of the confectionery category, and was a prominent supporter of the first Trinity Forum in 2003. In 2006 he became General Manager for Confectionery with Nestlé South Asia, then in 2009 he moved to Nestlé’s head office in Switzerland as head of global marketing for Nestlé’s leading confectionery brand KitKat.
Having returned to Nestlé International Travel Retail in 2016, Stewart is thoroughly enjoying leading the Nestlé team in supporting their retail partners to exploit the category’s full potential. With its ambition to build food into the #1 most purchased category in travel retail, Nestlé is once again providing category leadership within the industry.
A graduate of leading European business school École supérieure de commerce de Paris, Vincent Boinay joined L’Oréal Luxe in 1992. In his 25 years at L’Oréal, he has held several positions in the travel retail field – not only in France but also in Japan, where he was Vice-President of Nihon L’Oréal KK (Japan) from 2007 to 2011. While with Nihon L’Oréal he repositioned the company’s Luxury Division and initiated the development of new modern self-assisted beauty with local partners.
In 2012 Vincent took up the position of Global Retail Director of L’Oréal Luxe to drive the company’s Worldwide Retail Excellence Program. He was promoted to Managing Director of L’Oréal Travel Retail in 2014 and was promoted to President in 2015.
Boinay, who is also a member of the L’Oréal Executive Committee, has enjoyed an impressive 30-year career with the French beauty powerhouse, many of them within the travel retail channel which he has headed with great distinction since 2015.
Senior Vice President, Programmes and Commercial Services, ACI World
Mr. Rostworowski graduated from Concordia University in Fine Arts in 1987 and from Université de Montréal in Business and Marketing in 1991 at H.E.C. (Hautes Études Commerciales). In 2010 he received an Executive Certificate in Strategy and Innovation from the MIT Sloan School of Management. He has 30 years of airline/airport senior level experience in Operations, Commercial services, Business Development, Marketing and Finance.
On the airline side, he worked for Canada 3000 airlines where he managed operations for Montreal and certain other regions. He later worked for at Air Canada’s Corporate Real Estate department, managing the airline’s real estate installations for different cities, as well as rates and charges at different airports. On the airport side, he joined Aéroports de Montréal’s (ADM) Business Development department in 2003, having as his main objective the identification of new types of products, services and technologies to be introduced at Montreal-Trudeau International Airport to improve passenger processes and increase revenues. He was also tasked with anticipating the evolution of the installations according to technological changes in the industry.
He joined ACI World in early 2015 to provide guidance and support to the airport community in terms of standards, recommended practices and industry collaboration to identify how to best improve airport efficiency, the passenger processes and the overall travel experience while ensuring safety and security at all touchpoints of the journey. His responsibilities at ACI World include Commercial services and Business development, the ACI Airport Service Quality (ASQ) Program, APEX, Global Training, Airport Assessments Program, Communications and Marketing.
Manager for Customer Experience Accreditation, ACI World
Krystyna Pokholchuk joined ACI World in 2014 to insource Airport Service Quality (ASQ) program. She was instrumental in establishing relationships with members and business partners, developing processes, tools and deliverables, onboarding, and customer care. Currently oversees Airport Customer Experience Accreditation, helping airports enhance their customer experience management, identify, and implement new practices, and improve customer satisfaction. She has over 15 years of multifaced international experience and proven success in cross-functional roles including business development, process improvement, change management, and customer experience.
Andrew Cowan is the Managing Director of Diageo Global Travel. Andrew overseas the strategic direction and leads the team who direct Diageo’s well-loved brands into the world of travel retail, across the world’s most famous airports, cruise-liners and more.
Prior to moving to Global Travel Andrew led the African Emerging Markets division of the African region, directing business operations across Ghana, Ethiopia, Cameroon, Indian Ocean, Angola and several other WACA countries. His experience of emerging markets within Africa includes his time as Group Managing Director and CEO at East African Breweries (EABL), overseeing the Kenya, Uganda and Tanzania businesses.
Andrew joined Diageo in May 2008 as General Manager, Diageo Northern Ireland and was appointed to the role of Commercial Director, Diageo Island of Ireland for two years before moving in 2011 to lead the Diageo GB business until his appointment to EABL.
Andrew’s experience straddles corporate leadership, strategy development, operational management as well as sales and marketing. An established business leader, with a wide range of strategic and commercial expertise garnered over 20 years in the FMCG sector.
He specialises in building multi-year consumer-led strategies and has a passion for commercial execution. His previous roles have seen him grow market share across key categories and countries, while also growing employee engagement and developing diverse and high performing leadership teams.
Asia-Pacific Regional Director of Airports & External Relations, International Air Transport Association
Vinoop Goel is the Asia-Pacific Regional Director of Airports & External Relations for the International Air Transport Association (IATA). He is based at their Asia-Pacific regional office in Singapore. Vinoop leads a team that is responsible for all IATA’s activities in the Asia-Pacific region relating to Airports including Infrastructure development, Passenger Facilitation, Cargo and Security. In addition to this, Vinoop also heads the External Affairs and Sustainability department for the region that is responsible for Environment, Sustainability, Government Regulations and other Aviation policy matters.
Vinoop has a degree in Computer Science and Engineering from IIT, Delhi in India. He has more than 3 decades of aviation industry experience including a 14-year stint in Japan and has been with IATA since 2005.
Paul Griffiths is CEO of Dubai Airports, with the responsibility for the operation and development of Dubai International (DXB) – the world’s busiest airport for international passengers, as well as Dubai World Central (DWC).
Paul joined Dubai Airports as its first CEO in October 2007. A year later, on 14 October, Paul was instrumental in the flawless launch of Terminal 3 at DXB and on 27 June 2010 successfully opened the Emirate’s second airport, DWC. He achieved another milestone in Dubai’s aviation history on 2 January 2013 with the opening of Concourse A, the world’s first purpose-built A380 facility and again with Concourse D on February 24, 2016. Paul also oversaw the opening of the passenger terminal at DWC on 27 October 2013. On December 20, 2018, Paul joined Dubai Airports’ Chairman HH Sheikh Ahmed bin Saeed Al Maktoum in welcoming DXB’s billionth passenger.
Under Paul’s leadership, Dubai Airports successfully managed through the Covid-19 crisis – acknowledged by the world’s aviation and airline industry as a challenge unprecedented in history and became one of the earliest hubs to welcome back international tourists. He led the teams at DXB and DWC to support a massive repatriation operation in close coordination with diplomatic missions, UAE authorities, airlines, and other service partners to help nearly half a million people get back to their homes during the first global lockdown in 2020. Paul played a crucial role in the recovery of DXB’s operations and growth through travel corridor arrangements with several key markets as well as by lobbying the industry to push for standardised testing-based travel protocols. Paul spearheaded a campaign to keep the hibernating parts of the airport ready for reopening at very short notice which played a critical role in enabling the timely and smooth reopening of Terminal 1 and Concourse D in June 2021 and Concourse A in November 2021.
Prior to moving to Dubai, Paul was MD of London’s Gatwick Airport. Before joining airport operator BAA in 2004, he spent 14 years with the Virgin Group, working closely with Sir Richard Branson as a Board Director of the Virgin Travel Group, responsible for the commercial activities of both Virgin Atlantic Airways and Virgin Trains.
Executive Vice President Digital Ventures and Marketing, DFS Group
Long is Executive Vice President Digital Ventures and Marketing for DFS Group, responsible for leading the global Marketing teams as well as our digital initiatives and programs.
Long has over 20 years of experience in omnichannel marketing, e-commerce and brand loyalty. He joined DFS from the Galaxy Entertainment Group in Macau where he was Vice President Digital. He was formerly Director of CRM and Digital Commerce Development for Mead Johnson Nutrition in Guangzhou, and Head of Digital and Partnerships for Greater China for InterContinental Hotels Group. He has also worked for 360i, TMP Worldwide and The Coca-Cola Company.
Long has a Bachelor of Science degree in Marketing from Jacksonville State University in Alabama, United States. He speaks English, Mandarin and Spanish.
President & Editorial Director, The Moodie Davitt Report
Dermot Davitt is one of the most experienced editors and commentators working in the travel retail media. He joined what was then The Moodie Report in April 2006 as Deputy Publisher, becoming a shareholder and President in August 2015.
Martin Moodie created The Moodie Davitt Report (then called The Moodie Report) in 2002, driving it to prominence from a start-up to the leading provider of business intelligence for the travel retail and airport commercial revenue sectors. He also conceived The Trinity Forum, The Foodie Report and the Airport Food & Beverage (FAB) Conference & Awards.