Onsite registration at Grand Ballroom (lobby) of JW Marriott Singapore South Beach
Who should attend:
This pre-conference workshop is designed for industry stakeholders who wish to better understand how they might leverage the relationship between customer experience, commercial revenues and use of new technologies at Airports in their business and operations.
Airports Council International (ACI) will share and discuss key concepts related to the importance of:
• Customer experience management: key tools and data to be used, the notion of passenger personas, drivers of satisfaction, as well as Return on Experience (ROE)
• Brief state of the industry and economic forecast: Including clarification on various airport economics “myths”, the direct relation between commercial revenues and passenger satisfaction, as well as the changing profile and behaviour of passengers and its impact on non-aeronautical revenues.
• Airport technology: Key changes taking place or soon-to-come, and their expected impact on airport commercial opportunities.
Facilitators:
Andrew Ford Managing Partner, Paccaya
Krystyna Pokholchuk Manager for Customer Experience Accreditation, ACI World
Antoine Rostworowski Sr VP, Programmes and Commercial Services, ACI World
Three leading executives in our industry representing airports, brands and retailers join The Moodie Davitt Report Chairman Martin Moodie in successive conversations about how to grow the business and deliver an enhanced consumer proposition underpinned by the right values of innovation, sustainability, digitalization, diversity and inclusion.
Session 1:
Leaders’ Perspectives
Three leading executives in our industry representing airports, brands and retailers join The Moodie Davitt Report Chairman Martin Moodie in successive conversations about how to grow the business and deliver an enhanced consumer proposition underpinned by the right values of innovation, sustainability, digitalization, diversity and inclusion.
Paul Griffiths CEO, Dubai Airports, will talk about curating the ultimate airport experience.
Sue Kyung Lee CEO, Global SK-II, will discuss her vision and values for the future in an evolving consumer and travel retail landscape.
The pandemic has been a rollercoaster ride of challenges in China, characterised by border closures and strict lockdowns in different parts of the country at varying intervals. And yet, China’s domestic travel retail market, led by Hainan’s buoyant offshore duty free sector and domestic terminal retailing on the Mainland, remains vibrant. Find out how China became travel retail’s lighthouse and why an even brighter future looms in this exchange with Charles Chen President, China Duty Free Group.
Moderator: Martin Moodie Founder & Chairman, The Moodie Davitt Report
An exclusive video interview with Dufry CEO Xavier Rossinyol in which he offers some revealing insights into the travel retail giant’s ambitions to create an integrated, consumer-centric global ‘Travel Experience’ player following the Dufry merger with airport food & beverage sector leaders Autogrill.
Key to revival is an enhanced and sometimes rethought approach to collaboration with fellow industry stakeholders – a principle at the very heart of the Trinity concept – and a common ethos to do so innovatively and sustainably. Hear from leaders across the airport, airline, brand and retailer sectors as they share the lessons of the pandemic and how they are building back stronger to serve the travelling consumer better.
Moderator: Dermot Davitt President and Editorial Director, The Moodie Davitt Report
Speakers:
Stefano Baronci Director General, ACI Asia-Pacific
Andrew Cowan Managing Director, Diageo Global Travel
Vinoop Goel Regional Director Airports & External Relations – Asia Pacific, IATA
Séverine Lanthier Chief Strategy and Development Officer, Chief Operating Officer for Asia and member of the Global Executive Committee, Lagardère Travel Retail
Exclusively sponsored by Mondelez World Travel Retail, this pan-industry project is designed to encourage and reward imaginative solutions take the industry forward. Four finalists will pitch their ideas to on-stage judges and the audience with the results announced on the spot.
Moderator: Martin Moodie Founder and Chairman, The Moodie Davitt Report
Judges:
Jaya Singh Managing Director, Mondelez World Travel Retail
Jean Hung Group Senior Vice President Enterprise Digital Ecosystem & Business (EDEB) Changi Airport Group
Tina Williams Associate Director, Strategic Partnerships & Digital Business, Greater Toronto Airport Authority
Finalists:
Viren Gupta Vice President Presales & Business Solution, GrayMatter Software Services Pvt Ltd
Fjolla Holzleithner Founder, Brand Embassy & Dayholi
Jonathan Song Global Business Development Director, Plaza Premium Group
Heidi Van Roon Founder & President, Spark
Onsite registration at Grand Ballroom (lobby) of JW Marriott Singapore South Beach
Phillip Nguyen CEO, IPP Travel Retail
The Asia Pacific Travel Retail Association (APTRA) Exchange will explore the challenges and dynamics facing industry recovery. This pull no punches session will zero in on key issues such as logistics and supply chain issues, labour shortages, and inflationary pressures on consumer spending power.
Moderator: Dermot Davitt President and Editorial Director, The Moodie Davitt Report
Speakers:
Salvatore Arico CEO, Partnerwise Boardroom
Liz Ortiguera CEO, Pacific Asia Travel Association (PATA)
Sandra Tassilly Commercial Director, APAC, MENA and India, Diageo Global Travel
Sunil Tuli CEO, King Power Group (Hong Kong), President, APTRA
Out of darkness and into brighter skies: As travel retail emerges from the nadir of the pandemic and the travel revival accelerates, how are the world’s leading brands reshaping the travel retail channel. What’s changed? And what needs to change?
Moderator: Martin Moodie Founder and Chairman, The Moodie Davitt Report
Speakers:
Vincent Boinay President, L’Oréal Travel Retail
Stewart Dryburgh General Manager, Nestlé International Travel Retail
Mohit Lal Chairman and CEO, Pernod Ricard Global Travel Retail
Terms such as immersive, engaging and experiential have become commonplace in our industry. But what do they really mean? How can our industry become a truly consumer-centric market? And what can Trinity stakeholders do to truly enrich the customer experience in their journey?
Moderator: Dermot Davitt President & Editorial Director, The Moodie Davitt Report
Speakers:
Luis Felipe de Oliveira DG, ACI World
Todd Handcock President Asia Pacific and Global Board Member, Collinson (virtual)
Heidi Van Roon Founder & President, SPARK
Mathieu Daubert Chief Customer Officer, Groupe ADP who will discuss Extime, the French airport operator’s exciting new retail and hospitality concept.
This fascinating session will explore three extraordinarily exciting projects from three airport companies determined to raise the consumer offer to a whole new level.
Moderator: Martin Moodie Founder and Chairman, The Moodie Davitt Report
Kiran Jain Chief Operating Officer, Noida International Airport
Thabet Musleh Vice President, Qatar Duty Free (Video)
Alby Tsang General Manager Retail Portfolio, Hong Kong International Airport (Video)
Investment and innovation are fundamentally intertwined fundamentals of creating a strong travel retail industry in the future. How are some of the industry’s leading players wayfinding for the future?
Moderator: Antoine Rostworowski Senior Vice President, Programmes and Commercial Services, ACI World
Speakers:
Zenola Campbell Vice President of Concessions, Dallas Fort Worth International Airport
Ramesh Cidambi Chief Operating Officer, Dubai Duty Free
Tina Williams Associate Director, Strategic Partnerships & Digital Business, GTAA
The impact of the digital world on the travel retail sector has accelerated dramatically during the pandemic. The metaverse is redefining the possibilities for brand communications and commerce. So, what is the metaverse? How can businesses, including our travel retail sector and the Trinity, harness the new opportunities afforded by this extraordinary new digital universe?
Moderator: Mike Tansey Growth Markets Travel Industry Leader, Accenture
Speakers:
Long Chiu Executive Vice President Digital Ventures and Marketing, DFS Group
Fjolla Holzleithner Founder, Brand Embassy & Dayholi
Hosted by
Gala cocktail and dinner spirits and wines kindly provided by
