Airports Corporation of Vietnam (ACV) is a state-owned corporation, responsible for the management & operation of 22 airports across Vietnam, including 9 international and 13 domestic airports.

ACV is also responsible for national security defence and socio-economic development by ensuring aviation security & safety, modernising airport facilities, developing services to meet the increasing demands of aviation business, and expanding cooperation investment to contribute to make Vietnam one of the most attractive destinations in Asia-Pacific.

Since 2012, Vietnam’s aviation market has grown strongly, putting considerable pressure on ACV’s airport infrastructure. To address the issue, ACV has continuously invested in upgrading the facilities of its airports to further strengthen passenger service capacity.

In its vision to 2030, our investment efforts are expected to help the ACV airports network become the region’s leading international aviation centre in the region. With that advantage, ACV will actively implement business strategies to improve the company’s operational efficiency and increase aeronautical & non-aeronautical service revenues.

In the current 2023-2026 period, ACV is focusing all investment resources to complete phase 1 of a mega project – Long Thành International Airport.

The project, when completed in 4 phases, will serve 100 million passengers, and handle 5 million tonnes of air cargo per year, with complete master planning in place for it to become an airport city.

With the current rapid construction progress, Long Thanh International Airport is steadily taking shape.

The airport will soon become the largest complex in Vietnam to compete for a region-leading position across a range of services, including retail, dining, entertainment, conferences and exhibitions, together with hotels and office facilities.

The challenge and opportunity for ACV is to protect and develop commercial aspects of the airport by developing suitable partnerships that meet customer expectations. This involves fostering innovative business partnerships and developing new revenue streams and commercial models, all of which are central to The Trinity Forum, the world’s leading airport commercial revenues event.

Collaboration between ACV, airlines, non-aviation and tourism service business partners and world-class brands will become ever more necessary to ultimately realise the potential and advantages of ACV’s infrastructure investment projects.

With Vietnam’s tourism industry continuing to show encouraging recovery in 2024 and 2025, The Trinity Forum will bring to ACV and its partners the opportunity to learn and explore new and innovative business models to achieve commercial excellence.

Finally, ACV believes that when participating in The Trinity Forum 2024, delegates who are leading commercial aviation experts will also be able to find many opportunities for future development cooperation with ACV.

Imex Pan Pacific Group (IPPG) is one of Vietnam’s largest multi-sector retail conglomerates. It has a workforce of 25,000 employees and owns 35 subsidiary and joint-venture companies.

With nearly 40 years of operation IPPG is also the largest shareholder of Cam Ranh International Airport Terminal. In retail and tourism, the Group has invested in numerous non-aviation service projects at Vietnamese airports and border crossings, including duty-free shops, food & beverage outlets, and modern passenger service areas featuring hundreds of renowned global brands.

Through its reputation, IPPG serves as a key partner to major global duty-free business groups.

IPP Travel Retail is a strategic arm of IPP Group. Its mission is to lead the provision of consumer goods and non-aviation services at airports. After nearly 30 years, IPP Travel Retail has developed a chain of retail stores at Vietnam’s five largest gateways, including both international and domestic terminals across Tan Son Nhat, Noi Bai, Da Nang, Cam Ranh and Phu Quoc airports.

The company’s diverse product portfolio ranges from fashion products and cosmetics to accessories, jewellery, children’s products, electronics and destination merchandise.

IPP Travel Retail currently owns six different store concepts, including Vietnam’s Delights, Kid Stars, The Cocoa Tree, Travel Express, TR Boutique and Shine.

It has consistently met all the essential needs of customers through a mix of high-quality products and professional services.

With the motto of constantly innovating and cooperating with international brands, IPP Travel Retail has affirmed its position and become a strategic partner of major international airports in Vietnam.

Avolta is a leading global travel experience player. With the traveler at its strategic core, Avolta maximizes every moment of the traveler’s journey through its combination of travel retail and travel food & beverage, passion for innovation and excellent execution.

Avolta’s well-diversified business across geographical, channel and brand portfolio pillars operates in 73 countries and more than 1,000 locations, with over 5,100 points of sale across three segments – duty-free, food & beverage and convenience – and various channels, including airports, motorways, cruises, ferries, railways, border shops and downtown.

An inherent element of Avolta’s business strategy is found in ESG, aiming for sustainable and profitable growth of the company while fostering high standards of environmental stewardship and social equity – making meaningful impact in the local communities. The company’s access to 2.3 billion passengers each year reinforces the power of its more than 76,000 people, committed to surprising guests and delivering solid execution, supporting the company in creating value for all stakeholders.

To learn more about Avolta, please visit avoltaworld.com

Featuring over 200 retail and dining outlets, Qatar Duty Free (QDF) is creating a new airport experience while reinventing airport shopping and dining for a new generation of travellers. The company offers diverse eating and shopping opportunities and unique ways to enjoy Hamad International Airport, as well as being the launching pad for experiences that cannot be found anywhere else.

QDF sits within a unique, wider eco-system that also includes Qatar Airways (its parent company) and Hamad International Airport. This ‘trinity’ model of airport, retailer and airline creates a world-class airport retail experience for passengers. Together, it provides its shared customer base with a five-star experience, including innovative retail products, global brand firsts, exclusives and exceptional dining opportunities.

QDF recently scooped seven titles at the Airport Food & Beverage (FAB) + Hospitality Awards 2024, including Airport Food & Beverage Offer of the Year for its second consecutive year. The award-winning travel retailer also received the top prize of Airport Retailer of the Year at the 2023 Frontier Awards, along with the Best New Shop Opening and Outstanding Contribution titles.

Hamad International Airport recently won World’s Best Airport for Shopping at the SKYTRAX World Airport Awards 2024 for the second year in a row, attributed to QDF’s retail and F&B strategy to offer the best experience for passengers at the airport.

In addition, QDF was named the World’s Leading Airport Duty Free Operator 2022 and Middle East’s Leading Airport Duty Free Operator 2022 in the World Travel Awards, and won the 2022 Best Customer Experience Airport Retailer at Global Brands Magazine Awards.

Nestlé International Travel Retail (NITR) is part of Nestlé SA, the Swiss multinational company which ranks as the world’s largest food & beverage company. 

This standalone business was created in January 1999, with a central office based in Switzerland complemented with Regional Business Managers situated around the world.

NITR’s mission is to bring excitement to all travellers and introduce them to its leading brands and travel retail-exclusive products. It also aims for food to be the number one most-purchased category in travel retail. The company intends to reach these ambitious targets while also ensuring a sustainable future.

‘Together We Grow’ is a new platform to help NITR’s retailer partners accelerate sustainable programmes. It can support sustainability objectives at the same time as communicating the already significant environmental impact that has been made through extensive packaging projects and the Cocoa Plan and Coffee Plan responsible sourcing initiatives over the last 15 years. Flexibility plays a major role in Together We Grow, which can be tailored to suit different brands and regions and elements of sustainability. Outstanding digital and in-store assets, which include QR codes to enable consumers to learn more about the Cocoa and Coffee plans, can be deployed across the consumer journey from pre-trip to in-store and post-trip. 

NITR believes that ‘Together We Grow’ can drive incremental growth and enhanced promotional visibility while providing engaging educational assets across the entire customer journey. The platform includes all key NITR brands – KitKat, Smarties, Quality Street, After Eight, Nescafé and the latest addition, Nestlé Sustainably Sourced Cocoa. 

This new premium travel retail-exclusive product is an exciting addition to the NITR portfolio and one which clearly underlines the company’s focus on sustainability. Simply put, Nestlé Sustainably Sourced Cocoa combines Nestlé’s Swiss chocolate expertise with sustainability. It is a direct result of the Nestlé Cocoa Plan, to support cocoa farms and their communities, and a collaboration with Rainforest Alliance which will support the education of 156,000 children. 

Research confirms that the majority of travellers look for sustainable confectionery products in duty free. With a ‘Does Good, Tastes Good’ tagline, Nestlé Sustainably Sourced Cocoa will hero the company’s passion for chocolate making and the responsible sourcing of its cocoa. 

A sustainable future is the only way forward and NITR is determined to lead the way with sought-after brands and strong business relationships.

China Duty Free Group (CDFG) was officially established in 1984. It is a state-owned franchise company authorised by the State Council to carry out duty-free business nationwide.

After 40 years of rapid development, CDFG has successively established long-term stable cooperative relations with more than 1,400 international well-known brands around the world and set up over 200 duty-free shops in more than 30 provinces, cities, autonomous regions, special administrative regions and also Cambodia, covering airports, aircrafts, borders, passenger stations, railway stations, foreign cruise supply, diplomatists, cruises and local (offshore and outbound) duty-free shops.

The main sales channels cover large domestic hub airports in Beijing, Shanghai, Guangzhou, Chengdu and Hangzhou, and international airports in Hong Kong SAR and Macao SAR in the Asia Pacific region, as well as major domestic border ports such as Sanya International Duty Free Shopping Complex and Haikou International Duty Free Shopping Complex, and Hainan Island. It has developed into a duty-free operator with the most types of duty-free shops and the most retail outlets in a single country in the world, providing duty-free products and services to nearly 200 million domestic and foreign tourists every year.

CDFG will continue to strengthen the construction of its six core categories, including business planning and design ability, brand investment attraction ability, logistics and distribution ability, operation management ability, marketing ability and digitalisation ability, and expanding the business channel network.

Relying on the strong travel industry chain resources of parent company China Tourism Group, CDFG steadily promotes the international development strategy, actively undertaking its corporate social responsibilities and providing more comprehensive services for consumers to become the world’s first-class travel retailer.

Diageo is a global leader in beverage alcohol, with an outstanding collection of brands across the spirits, beer and wine categories. These brands include Johnnie Walker, Crown Royal, J&B, Buchanan’s, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.

Diageo Global Travel is the division of Diageo responsible for travel retail and duty free, and is active in airports all over the world as well as partnering with airlines and cruise lines. It brings exclusive brand extensions and malt category products to travellers, as well as in airport experiences and limited editions.

Diageo is a global company, and its products are sold in more than 180 countries around the world. The company is listed on both the London Stock Exchange (DGE) and the New York Stock Exchange (DEO).

For more than 110 years, L’Oréal has devoted its energy and competencies solely to one business: beauty. The company has chosen to offer its expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. L’Oréal is committed to fulfilling this mission ethically and responsibly.

Beauty is L’Oréal’s DNA. From the very first hair dye in 1909 to its innovative Beauty Tech products and services today, the company has been a pure player and leader in the beauty sector worldwide for decades.

L’Oréal believes that beauty, the quest for beauty, unites us all. It is a fundamental need that goes beyond mere ‘appearance’ and taps deep into human aspirations: a sense of belonging, self-realisation, self-confidence… L’Oréal strives to help women and men all over the world fulfil these aspirations, while understanding and respecting all the nuances in cultures, needs and traditions.

And so its mission is to offer to all women and men on the planet the best of beauty in terms of quality, efficacy, safety and responsibility. With such strong foundations, L’Oréal conceives and builds an infinite diversity of beauty products and services – in order to share the best of beauty with everyone, everywhere.

As a world leader in premium spirits, Suntory Global Spirits inspires the brilliance of life by delivering great consumer experiences through its world-class portfolio of brands. Known for its craftsmanship of premium whiskies, including Jim Beam, Maker’s Mark, Basil Hayden and Knob Creek bourbons; Japanese whiskies, including Yamazaki, Hakushu, Hibiki and Toki; and leading Scotch brands, including Teacher’s, Laphroaig and Bowmore – Suntory Global Spirits also produces leading brands such as Tres Generaciones, El Tesoro and Hornitos tequila; Roku and Sipsmith gin; Canadian Club whisky, and is a world leader in ready-to-drink cocktails, with brands including -196 and On The Rocks Premium Cocktails.

A global company with approximately 6,000 employees in more than 30 countries, one of Suntory Global Spirits’ core values is Growing for Good. Through its Proof Positive sustainability strategy, the company has committed to ambitious goals and investments to promote environmental sustainability in its operations; ensured it has a positive impact on the communities where employees live and work; and implemented programmes to educate and inform consumers to make the right personal choices about drinking.

Headquartered in New York City, Suntory Global Spirits is a subsidiary of Suntory Holdings Limited of Japan. For more information on Suntory Global Spirits, its brands and its commitment to social responsibility, please visit www.suntoryglobalspirits.com and www.drinksmart.com

Airport Dimensions is a global specialist in designing, building and operating shared-use lounges and airport experiences. The company is committed to meeting the needs of global travellers by remaining at the forefront of innovation and unlocking new revenue opportunities for airports. Its guaranteed access to Collinson Group’s customers, plus its experience working with over 40 airports and multiple airline partners powers the delivery of award-winning experiences to millions of travellers.

Airport Dimensions operates 66 airport lounges and experiences, including those in development, located across North America, South America, Asia Pacific, the UK and the Middle East. Its commitment to delivering an outstanding guest experience is underscored by recent accolades, including Chase Sapphire Lounge by The Club at LGA receiving the prestigious Airport FAB & Hospitality Award for Airport Lounge Food & Beverage Offering of the Year 2024; Chase Sapphire Lounge by The Club at BOS being honoured with the Best Lounge Experience 2024 award by Airport Experience News; Chase Sapphire Lounge by The Club at HKG being named Priority Pass APAC Lounge of the Year 2024; and Club Aspire at LHR being recognised as Europe’s Leading Airport Lounge 2024 at the World Travel Awards.

From pioneering an ecommerce platform that enables parking reservations to creating award-winning airport lounges, CAVU is uniquely positioned to enhance passenger experiences and unlock more revenue at all stages of the airport journey.

Founded by MAG (Manchester Airports Group), CAVU understands the passenger like no other and is backed by more than 80 years of aviation expertise. Pre-book, online or at the airport, our solutions make travel seamless and more enjoyable for passengers, and more profitable for our clients and partners.

CAVU creates better travel experiences in two key areas – The Global Travel Marketplace and an enhanced in-airport passenger experience through its airport lounges.

Powered by propel, our purpose-built ecommerce platform, CAVU’s Marketplace accelerates revenue by allowing passengers to seamlessly plan and book all their travel needs – from airport parking and lounges to FastTrack and car rental. propel reinvents the ecommerce experience for our clients, seamlessly integrating with their website, parking and airline systems, as well as a wide range of BI, payment and data systems.

With a growing global network of lounges and private terminals, CAVU delivers bespoke designs and solutions tailored to each location. By leveraging global and local agreements with airlines and airport pre-booking marketplaces, it drives revenue from fast-track services, lounges and private terminals like no other.

Get in touch to find out more or to arrange a free demonstration of the marketplace:

Website: https://ca.vu
Instagram: @togethercavu
TwitterX: @togethercavu
LinkedIn: https://www.linkedin.com/company/togethercavu/

Altavia Travel Retail is the dedicated aviation and travel hub division of the Altavia Group, providing strategic consulting and spatial design services for commercial travel hubs and operators.

It specialises in enhancing passenger experiences and airports’ non-aeronautical revenues. By working with travel hubs, it creates successful commercial strategies, identify future space programming, forecast revenue optimisation and deliver design implementation through data-driven insights.

Altavia Travel Retail’s regional hub offices around the world provide solutions to global and regional Brands, Retailers & Food Service companies and Hub Operators (airports, railway stations, cruise liners), providing consultancy, design and project-management services.

For 15 years, its teams have worked with more than 50 airports, including Hong Kong, Singapore, Dubai, CDG, Heathrow, JFK and many other regional airports winning several industry awards.

Working for all the key stakeholders of travel retail allows the company to provide clients with a holistic approach while coming up with locally relevant solutions due to its network of regional teams. Challenging times have shaken the industry and in response Altavia Travel Retail organises its services around three promises.

• Certified and actionable sustainable solutions
• Creative design that catches and engage travellers’ attention
• Omnichannel experiences because TR should not stop at the gates

Services to brands:

• Shopper Marketing: Research and insights
• Creative POSM design: Permanent and temporary
• Rituals and 360° campaign: Creation and localisation
• POSM implementation: Global production and installation
• Branding: Brand creation & packaging design of limited editions
• Print management: Design and production management

Services to retailers and foodservice

• Shopper Marketing: PAX profiling, targeting and offer positioning
• Concession tender: Strategy and design
• Creative store concept: Customer experience, branding, interior design
• Store implementation: Design, engineering, supervision
• Vendors coordination: Brand Design toolkits and reviews

Services to hub operators

• Non-aero business consulting: Performance audit, revenue forecast
• Bid advisory: Due diligence
• Commercial strategy: Positioning and offer mix
• Planning and design: Customer journey, concession master planning, concept design

In a nutshell, Altavia Travel Retail is dedicated to delivering captivating experiences that boost the non-aero revenue of each travel hub, ensuring a seamless and memorable journey for every traveller.

Founded on 20 December 1983, Dubai Duty Free celebrated its milestone 40th anniversary last year and achieved all-time record sales of US$2.16 billion. Now employing over 5,600 people, the operation has consistently raised the benchmark for airport retailing, and it continues to grow.

Dubai Duty Free recorded over 20 million sales transactions throughout 2023, or an average of 55,000 sales transactions per day, while a staggering 55.2 million units of merchandise were sold. The bestselling categories are perfumes followed by liquor, gold, cigarettes & tobacco, and electronics. Sales in departures reached US$1.93 billion and accounted for 90% of total 2023 sales.

Currently operating around 40,000sq m of retail space across Dubai International and Al Maktoum International airports, the company has continued its investment in the development and expansion of its retail offer.

In addition to the retail division Dubai Duty Free operates a leisure division. This includes The Irish Village both in Garhoud and Studio One Hotel; the Century Village; the Dubai Duty Free Tennis Stadium, home to the Dubai Duty Free Tennis Championships; and The Jumeirah Creekside Hotel.

To date, Dubai Duty Free has received over 770 awards including its record tenth Frontier Airport Retailer of the Year Award in 2021. In 2023, it won 18 awards including its 22nd consecutive Business Traveller Middle East Award for Best Airport for Duty Free Shopping in the Middle East; the Gulf Business Retail Company of the Year Award; the MEADFA Best Retailer Award; and its 17th consecutive Global Traveler Award for Best Duty-Free Shopping in the World.

Dubai Duty Free Executive Vice Chairman & CEO Colm McLoughlin is also the recipient of numerous personal awards including the unique and one-time Pearl Achievement Award for Outstanding Contribution to the Travel Industry, created to mark the 30th edition of the Arabian Travel Market. He was also named as one of the 100 Images RetailME Icons of Retail and presented with the inaugural Frontier Pioneer Award. Most recently, he was awarded the Lifetime Achievement Award at the 2024 Arabian Business Achievement Awards.

For more information visit www.dubaidutyfree.com

Mondelēz International, Inc. (Nasdaq: MDLZ) empowers people to snack right in over 150 countries around the world.

With 2023 net revenues of approximately US$36 billion, MDLZ is leading the future of snacking with iconic global and local brands such as Oreo, Ritz, LU, Clif Bar and Tate’s Bake Shop biscuits and baked snacks, as well as Cadbury Dairy Milk, Milka and Toblerone chocolate.

Mondelēz International is a proud member of the Standard and Poor’s 500, Nasdaq 100 and Dow Jones Sustainability Index.

Visit www.mondelezinternational.com or follow the company on Twitter www.twitter.com/MDLZ

Pernod Ricard Global Travel Retail (PR GTR) remains the number one value leader in wines & spirits for the channel while the Pernod Ricard group is the number two worldwide in wines & spirits. 

The company first entered into travel retail in the early 1980s and today is leading value creation within the channel, launching more than 45 products a year, including 15 global travel retail exclusives. PR GTR is an incubator for emerging brands and categories, proving that it builds brand equity in travel retail. 

Restructured in 2017, Pernod Ricard Global Travel Retail brings together the Asia Pacific, Americas and Europe, Middle East and Africa travel retail arms into one global retail hub supported by market-based businesses. As Créateurs de Convivialité and true to its founding spirit, Pernod Ricard has been bringing people together, inviting them to share authentic experiences and make new friends through its world-class portfolio of premium wines & spirits. These include global powerhouse brands Absolut, Ballantine’s, Beefeater, Chivas Regal, Havana Club, Jameson, Malibu, Mumm Champagne, Pernod, Perrier-Jouët, Ricard, Royal Salute and The Glenlivet among many others.

Travel is at the core of its day-to-day business and PR GTR truly believes in the transformative power it offers people. Pernod Ricard also believes in the power of collective advocacy for the industry, its people and the planet and that there can be no conviviality with excess, striving to be sustainable and responsible at every step, from grain to glass. 

Kounter creates excitement, anticipation and furore around every project it delivers. The company’s experience and passion enables it to build sales, enhance customer advocacy and reimagine what the customer experience can be, through integrated retail campaigns.

Kounter is part of the Bluedog Group and combines over 25 years of experiential and digital know-how with live understanding of the real challenges and opportunities facing travel retail.

The need for entertainment and education, the flow between bricks and mortar and digital channels, the consumer quest for escapism and the necessity/opportunity for positive shopper disruption, all underpinned by Kounter’s market-leading data and analysis.

With multiple headquarters across the globe with the ability to deliver for operators, F&B concessionaires, retailers and brands, Kounter takes projects from conception through to design, manufacture and installation, with continued maintenance and quality checks carried out over the life of a project being live.

Travel Food Services (TFS) is a leading F&B company in India’s travel sector that specialises in elevating airport spaces. 

TFS manages quick-service restaurants (QSRs), lounges and upscale dining, with operations comprising of 32 international lounges and more than 400 QSRs in over 25 cities, serving approximately 7 million customers annually. 

Its expertise redefines airport lounges through five core principles: creating a unique Sense of Place; offering a distinctive Culinary Discovery; fostering Entertainment Experiences; demonstrating Positive Impact; and prioritising Wellness.

TFS has a proven track record in operating world-class lounges, including its renowned ARAYA Lounge in Malaysia and the Kyra Lounge through a joint venture in Hong Kong, and brings unparalleled expertise to its airport partners, ensuring that each lounge experience is tailored to meet the needs of the market as well as adhere to the highest international standards.

TFS has garnered multiple prestigious awards for its various lounge propositions, including the World’s Leading Airport Lounge from 2015 to 2023 at the World Travel Awards. Other awards include Best F&B Marketing & Promotions at FAB 2017; Best Sense of Place for the lounge at FAB 2018 and Airport Lounge of the Year for 080 Lounge at FAB 2023

There was also triumphant recognition at the recent FAB Awards 2024 for the Global Lounge by SSP and ARAYA at Kuala Lumpur International Airport, securing the regional award for the Best Airport Food & Beverage Offering of the Year. Other awards include Airport Chef of the Year and Airport Food & Beverage Opening of the Year for outlets at Kempegowda International Airport, Bangalore.

TFS is a joint venture between one of India’s largest F&B businesses, K Hospitality Corp, along with SSP. TFS leverages its close relationship with SSP, the world’s leading F&B player with over 2,900 units across 37 countries. Together, the companies create world-class outlets that symbolise ingenuity and excellence, delivering a multisensory experience reflecting the history, culture and craftsmanship of each city.

Biosota Organics is a family-owned, award-winning luxury Australian brand. We specialise in crafting the rarest and highest-rated Manuka honey, which has garnered us top recognition across the globe.

Much like Champagne in the fine dining world, our Manuka honey is a highly sought-after delicacy. For those who appreciate the finer things in life, this golden elixir makes for the perfect indulgence or luxury gift while travelling.

Unrivalled in purity, potency and taste, our honey is harvested from wild Manuka blossoms located in pristine native forests in Australia. Capturing the distinct characteristics of the region and season, our wild honey is imbued with a unique flavour profile, luxurious mouth feel and health-enhancing properties.

Carefully extracted from the hive, we avoid heat in our honey-making process, allowing us to preserve the natural enzymes and bioactive compounds that make our Manuka honey so special.

Like the finest luxuries in life, our honey is matured over 12-24 months, allowing it to evolve into an exceptional vintage. Each edition is independently lab tested and accredited, then hand-poured into glass containers, ensuring 100% authenticity, purity and strength.

As producers of the highest-rated Manuka honey in the world, our MGO 2100+ is the liquid gold standard, delivering unmatched medicinal potency. With only 500 jars available, this limited edition is exceptionally rare.

The perfect fit for the discerning luxury traveller, every prized jar of our Manuka honey is a symbol of exclusivity and craftsmanship; an extraordinary gift for those seeking health and prosperity.

Family-owned, award-winning global business One Red Kite is a specialist in turning travel retail data into value. Working with some of the world’s best brands and most prominent retailers, the company uses its expertise to provide a range of services including data cleansing, data management, reporting and analysis.

The team has completely transformed its clients’ data-management processes, giving them clean, accurate data in an easy-to-use format. Brands can access their global performance in a few simple clicks, saving their business time and effort.

One Red Kite is the pioneer of destination targeting and basket analysis and has developed tools to enable range optimisation based on passenger profile.

The company also undertakes category management projects. It helps retailers uncover powerful insights that can be used by the wider business to make better decisions on range, space, position in store, promotions and shopper targeting. The company can also develop and make recommendations on planograms.

Over the years, the Red Kite has become a symbol of quality, service and trust. All the company’s services are underpinned by years of experience in cross-functional commercial roles within a travel retailer. The business is led by Founder and Managing Director Kevin Brocklebank, author of the book Travel Retail: An Insider’s Guide.

In 2022, One Red Kite split its recruitment service into a separate business called Recruit GTR.

Plaza Premium Group (PPG), headquartered in Hong Kong and established in 1998, is a pioneering global airport hospitality services provider. With a mission to ‘Make Travel Better’, the group introduced the world’s first independent airport lounge concept.

Today, PPG operates the largest network of international airport lounges worldwide and offers a 360-degree airport experience with 13 brands under its portfolio, spanning over 1,600 touchpoints across more than 75 international airports and 30 countries and regions worldwide.

The group is at the forefront of transforming airport experience for the better through innovative and human-led solutions in everything from airport lounge brands Plaza Premium Lounge & Plaza Premium First and terminal hotels Aerotel & Refreshhh by Aerotel; to concierge services ALLWAYS, a range of airport dining concepts, global reward and membership program Smart Traveller, and travel experience ECOsystem oneTECO.

PPG’s commitment extends beyond its own brands, as it also provides lounge management and hospitality solutions to leading airlines, alliances and corporates worldwide. Partnerships include renowned names such as American Express, Capital One, Cathay Pacific Airways, SkyTeam, Star Alliance, Visa and more.

Plaza Premium Group has over 80 accolades demonstrating its exceptional achievements and commitment to service excellence. Notably, the group has received the prestigious World’s Best Independent Airport Lounge award at the World Airline Awards by Skytrax for eight consecutive years from 2016 to 2024. TTG Asia also recognised the group as the Best Airport Lounge Operator in 2018, 2019 and 2023. In 2020, it achieved the ISO 9001:2015 certification for its Hong Kong headquarters.

Furthermore, the group’s Founder and CEO Mr Song Hoi-see was awarded the Ernst & Young Entrepreneur of the Year and Master Entrepreneur of the Year Malaysia in 2018.

With a team of over 5,000 dedicated talents, PPG serves more than 20 million global passengers annually. Through a continuous pursuit of innovation and excellence, the group is experiencing exponential worldwide growth.

Saigon Baigur is the first premium dry gin to be distilled in Ho Chi Minh City. It is an adventurous and exciting gin, featuring fresh buddha’s hand and vapour-infused lotus flower.

Twelve distinctive local botanicals combined with four classic gin ingredients present a drink that is a Vietnamese take on the classic dry gin. The combination of locally sourced botanicals gives Saigon Baigur a fresh and vibrant taste, inspired by the flavours of Vietnam.

Saigon Baigur has rapidly grown since its creation in 2020 and is the most widely distributed gin from Southeast Asia, with availability in more than 50 countries.

Saigon Baigur is currently looking for travel retail partners to expand its presence in duty free.

For more information, please visit https://saigonbaigur.com

TAV Operation Services – a subsidiary of TAV Airports, member of Groupe ADP – is among the leading global airport hospitality service providers. The company operates nearly 90 lounges in 19 countries and offers a wide range of premium passenger services; it provides its guests with a unique, seamless, end-to-end customer journey as part of the travel experience and positions itself as a reliable solution provider for partners. 

TAV Operation Services’ portfolio includes premium and ancillary services such as Meet & Greet, Fast Track, membership platform and Commercial Area Management. The company serves with a global brand architecture, including Primeclass, TAV Passport, Tavport, LoungeMe and Hello Sky. The global, diverse operation covers Europe, the Middle East, the Caucasus, Central Asia, Africa, and South and North America. 

With diversity at its core, TAV Operation Services sees 60 nationalities represented within its staff. The company promotes gender equality at all levels and champions a workplace where different perspectives are valued and embraced. It promotes a ‘speak-up culture’, which enables every voice to be heard and respected equally.

Since the very first polo was created in 1933, Lacoste has relied on its authentic sports heritage to bring optimism and elegance to the world thanks to a unique and original lifestyle for women, men and kids.

At the juncture of sport and fashion, Lacoste frees us up, creates movement in our lives and liberates our self-expression. In every collection, in every line, Lacoste’s timeless elegance is captured through a combination of the creative and the classic. Since its beginnings, the crocodile’s aura has grown more powerful with every generation that has worn it, becoming a rallying sign beyond style. Passed from country to country, from one generation to the next, from one friend to another, Lacoste pieces become imbued with an emotional connection that raises them to the status of icons.

The Lacoste elegance – both universal and timeless – brings together a large community, in which everyone respects and recognises each other’s values and differences.

Lacoste is established in 98 countries, throughout a network of 1,100 shops. It is one of the inspiring brands driven by the passionate people of the MF Brands Group, alongside Aigle, Gant, Tecnifibre and The Kooples (https://mf-brands.com/)

For further information on Lacoste, visit https://corporate.lacoste.com/fr/accueil/

Haribo is one of the largest manufacturers of fruit jellies, gums, marshmallows and liquorice in the world. Presented in brightly coloured gifting, snacking and sharing formats, Haribo’s products bring moments of happiness to young and old.

For travel retail Haribo has developed an exclusive range featuring cute gift boxes, collectable Goldbear-shaped candy tins, resealable sharing pouches and a wide variety of snack packs.

Founded by confectioner Hans Riegel of Bonn (from whom the brand takes its name) in 1920, Haribo’s initial success was in its local German market. Today it is a global market leader in non-chocolate confectionery, employing over 7,000 people, manufacturing in ten countries and distributing in more than 100 countries around the world.

Haribo innovates constantly, adding new sweets to its portfolio on a regular basis, including lines which have been developed specifically to satisfy local tastes and regional preferences. Every product that emerges under the Haribo name must meet the company’s stringent quality and hygiene standards so that the consumer can be confident that each Haribo jelly is sure to bring a moment of happiness.

The Hershey Company is headquartered in Hershey, Pennsylvania and is an industry-leading snacks organisation. It is known for making more moments of goodness through its iconic brands, remarkable people and enduring commitment to doing the right thing for its people, planet and communities.

Hershey has nearly 20,000 employees around the world who work every day to deliver delicious, high-quality products. The company has more than 100 brand names in approximately 80 countries worldwide that drive more than US$10.4 billion in annual revenues, including such iconic brand names as Hershey’s, Reese’s, Jolly Rancher and Ice Breakers.

For more than 125 years, Hershey has been committed to operating fairly, ethically and sustainably. The candy and snack maker’s founder, Milton Hershey – who had a vision to make chocolate accessible to all – created the Milton Hershey School in 1909 and since then the company has focused on helping children succeed through equitable access to education.

To learn more, visit https://www.thehersheycompany.com/.