Lewis Allen

Lewis Allen has over 30 years of consultancy experience supporting airports, operators and brands to optimise the value they extract from commercial venues and customer journeys.

Lewis believes that ‘localisation’ is a key customer experience asset that can help uplift non-aero revenues for airports and he leads projects to define and deliver airport journeys that immerse passengers in an authentic ‘Spirit of Place’.

Lewis’s work with Portland Design is informed by insights into the new and emerging customer behaviours influencing the space programming, experience activation and revenue metrics of commercial venues.

Recent projects include Newark Liberty International Airport Terminal A, New York John F. Kennedy International Airport Terminal 4, Keflavik International Airport, Stavanger Airport, Bengaluru Kempegowda International Airport and King Salman International Airport, Riyadh.